More about how it's used
With Pay by Link, you can accept payments using payment links.
Use cases for payment links include:
- Adding a payment option to an invoice for providing your services.
- Asking a shopper to pay after they visit your product showroom.
- Letting a shopper pay after interacting with them through chat, email, or social media.
The link takes your customer to a secure Adyen payment page where they can pay with their preferred payment method. The payment page works across different devices, and can be customized with your brand name and logo.
Payment links are removed automatically three months after they have been created.
Add your terms and conditions
According to consumer law and scheme regulations, merchants must inform shoppers of the terms and conditions that apply to their purchase. This means you must add your terms and conditions to the Adyen-hosted payment page. Make sure your terms and conditions have all the required information.
Before creating your first live payment link, you must add your terms and conditions URL.
To add terms and conditions, you must have one of the following user roles:
- Merchant admin
- Pay by Link Settings
- Log in to your live Customer Area.
- Go to Pay by Link > Settings.
- In the Terms and conditions URL field, add the URL to your terms and conditions.
- Select Save.
The Adyen-hosted payment page now has a link to your terms and conditions.
Requirements for terms and conditions
Based on consumer law and scheme regulations, your terms and conditions must contain the following information.
The general terms must include:
- A description of the product or service that you sell.
- An explanation of how payments happen, for example instantly or through a subscription.
- Mention of third parties involved in providing the service or product.
- The name of the legal entity responsible for payment processing. This is the legal entity of the merchant account you use when creating the payment link.
- A mention of the governing law that applies to the relationship between you and your customers.
- What data you are storing.
- What data you are sharing with third parties.
Your delivery information
The delivery information must say:
- How long it takes for the shopper to receive the product or service.
- Which countries you deliver your product to, if applicable.
Your refund and cancellation policy
The refund policy must explain:
- If the shopper can get their money back for a product or service they bought from you.
- The ways in which the shopper can return the product or cancel the service.
- The process of returning a product or cancelling the service.
Shoppers must be able to contact you if they have questions, so the contact information shown on your website or app must include your:
- Legal entity name.
- Email address.
- Phone number.