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User roles

Learn about the different roles and the corresponding permissions.

A user's roles determine what the user can do in the Customer Area, for example, whether they can look up payments, configure risk settings, or download financial reports. Each user can have one or more roles, depending on the tasks they need to perform.

When you first sign up for Adyen, you get an admin user with the most common roles assigned to it. As the admin user, you can then create new users for other people in your organization.

The admin user, like all other users, can only give out roles that they themselves have. This prevents users from giving out unwarranted permissions, thus helping to keep your account safe.

If you need to assign a role that neither you nor your admin have, reach out to our Support Team.

General

Role Permissions
Merchant admin role The merchant admin has extensive permissions for accounts, reports, and risk, including full API key and user role management. This user can manage account settings, payment methods, risk configurations, and dispute materials, as well as upload business documents for the Adyen contract. The user also has access to generic reports as well as the risk, conversion, and DCC reports.
Merchant standard role The user can log in to the Customer Area, and request new merchant accounts.
Enabled by default for all users.
If you disable this role, the user is no longer able to log in to the Customer Area.
Merchant allowed own password reset The user can reset their own password.
Enabled by default for all users.
If you disable this role, an admin needs to personally perform password resets for this user.
Merchant system messages role The user can subscribe to system messages.

Reports

Role Permissions
Merchant report role The user can download, generate, and subscribe to all reports.
Generate reports The user can download and generate all reports.
Download reports The user can download all reports.
Merchant view Account Updater Reports (Adyen) The user can view reports on the results of Adyen's Account Updater.


Transactions

Role Permissions
View payments The user can look up payments and offers, and access the payment search pages.
Enabled by default for all users.
Merchant manage payments The user can refund, cancel, or capture a payment from the Payment details page in the Customer Area.
This role must be combined with the View Payments role.
Merchant allow bank-refund role The user can refund payments where the payment method used is officially not refundable. The refund will be performed by a bank transfer, and not linked to the payment. Although the payment has been refunded, a chargeback can still occur with a direct debit.
Merchant submit batch payments The user can create and upload input files for batch processing of payment authorisations.
Merchant submit batch modifications The user can create and upload input files for batch processing of refunds, captures, and cancels.
View Acquiring Details The user can view details about the acquiring, for example the raw acquirer response codes.
Promote offers to sale (test) The user can create a payment (Sale) from an offer. Only available on test.
Merchant decrypt GiftCards The user can view the decrypted giftcard number.

Call center

Role Permissions
Merchant manage CallCenter The user can change the call center settings, for example the skin used for the call center.
CallCenter user role The user can access the Customer Area, and make payments in the call center.
CallCenter user tokenization role The user can use tokens for recharges in the MOTO call center.

Data protection

Role Permissions
Data Protection Officer The user can send data protection requests, and configure the transaction retention period in order to restrict company payments visibility.
Data Protection Operations The user can send data protection requests.

Payouts

Role Permissions
Merchant manage payouts - thirdparty The user can manually confirm or decline payouts to bank accounts or wallets.
Merchant manage payouts - withdrawal The user can manually confirm or decline payouts for a withdrawal related to gambling or trading.
Merchant view payouts The user can view open and processed payouts in the Customer Area.




Risk

Role Permissions
Risk Admin This user has full risk management permissions, including viewing risk reports and shopper data. The risk admin can manage risk configurations, payment disputes (including chargebacks and RFIs), and block and trust lists, in addition to manually reviewing payments and uploading defense documents.
Merchant change risk settings The user can view risk reports, and manage risk configurations and block and trust lists.
Merchant view risk settings The user can view risk configurations and block and trust lists.
Merchant change additional risk settings The user can view and enable Device Fingerprinting and Persistent Cookies.
View RevenueProtect reports The user can download and subscribe to risk reports, view the risk calculator, change the Dynamic 3D Secure settings, and take manual review actions.
View Risk Calculator The user can view risk reports and the risk calculator.
Manage referral lists The user can view and change block and trust lists.
Management Dynamic 3D Secure Rules The user can change the Dynamic 3D Secure settings.

Manual review

Role Permissions
Merchant View Oil Splash role The user can view the shopper DNA Oil Splash and use the Oil Splash search functionality.
Merchant Manual Review role The user can view the manual review list and take manual review actions.
Merchant View Risk Results role The user can view detailed risk check results for each transaction.
Google Maps The user can use Google Maps in manual review and the payment overview page.

Disputes

Role Permissions
Merchant dispute management The user can manage payment disputes (including chargebacks and RFIs) and upload defense documents.
Upload chargebacks role The user can upload a CSV file with PSP references for which chargebacks are known to have occurred. The corresponding payment will be labeled as a chargeback in the system.


Finance

Role Permissions
Merchant financial The user can view all payment, payout, and Revenue Accelerate information, including the Adyen deposit. The user can also view generic reports and the conversion, external settlement, and 3D Secure conversion reports.
Combined with the Merchant admin role, the Merchant financial role also gives permissions to manage the Reserve.
Change payout schedule The user can modify payout schedule settings.
Merchant manage bank accounts The user can manage bank accounts for receiving payouts from Adyen.
Manage submitted invoices (Creditor) The user can view, add, or edit invoices submitted by the merchant, and view MPL forecast reports.
Manage received invoices (Debtor) The user can view invoices submitted by the Adyen payments platform.
See external settlement reports The user can view the external settlement detail report.
Merchant View Reconciliation role The user can view the reconciliation status for the account, as well as associated reports such as the forecast report.
See installment reports The user can view the installments finance reports.


Account

Role Permissions
Merchant additional merchant accounts The user can request new merchant accounts.
Merchant user management The user can create and edit users, and give out all roles and account access that they themselves have.
Change payment methods The user can request new payment methods, and configure how payment methods are rendered in your checkout.
Manage Merchant Account Groups role The user can view and manage account groups.
This role must be combined with company-level access.
Merchant review The user can view active merchant review processes for current account.
Merchant application form The user can change and upload application form for new merchant accounts, without seeing information about other accounts under the same company.


Developer

Role Permissions
Merchant technical integrator The user can manage server communication (notification webhooks), and API URLs.
Manage API credentials The user has full API credential management permissions, including generating an API key.
Manage test cards role The user can view, create, and delete test cards for making test payments.

Online payments

Role Permissions
Pay by Link Settings The user can configure the Pay by Link payment page through the Customer Area.
Pay by Link Interface The user can create payment links through the Customer Area


Point of sale

Role Permissions
Merchant Fix POS Payments role The user can cancel or capture POS payments in the Customer Area.
Merchant POS Report role The user can download and generate the DCC report, the POS terminal fleet report, and the POS overview dashboard (a summary of POS transaction volumes by entry mode, terminal type, and software).
This role must be combined with the View Payments role.
Merchant view POS Payment Report The user can view the POS payment report, and the DCC report.
This role must be combined with the View Payments role.
Merchant view Shopper Insights Dashboards The user can view the omnichannel shopper dashboard under Point of sale > Omnichannel shoppers.

Terminals

Role Permissions
Merchant POS Terminal Management Admin role The user has full terminal management permissions, including customizing on merchant and company account level, as well as assigning and boarding terminals.
Merchant POS Terminal Management role The user can customize terminals on a merchant account level.
Merchant POS Terminal Support role The user can view terminals and stores, and move terminals between merchant accounts or stores.
Merchant POS Terminal View role The user can view terminals and stores.
Merchant terminal order role The user can view terminal orders, order new terminals, and return broken terminals.
Merchant terminal return role The user can view terminal orders, and return broken terminals.
Merchant terminal replacement role The user can place orders for replacement terminals.