Offer
Offer is the initial stage before a payment is created.
You can see offers listed in your Customer Area under Transactions > Offers before they become payments. When an offer becomes a payment it moves to the Payments section.
For some payment flows, this happens instantly and you will not see the offer in your Customer Area.
Payment
Authorised
The payment is approved by the financial institution.
With automatic capture you can go ahead with delivering goods or services. If delayed capture is set up, you should wait for the payment to be captured before delivering goods or services.
For in-person payments, confirmation of an approved transaction from the POS system means you can hand over goods.
AuthorisedPending
This status applies to in-person payments. The customer's bank approved the payment, but the card and the terminal must confirm that the payment can be made. You can still cancel a payment with AuthorisedPending status. From this status, the payment can become Authorised or Cancelled.
Cancelled
A cancellation blocks funds transfer for an authorized payment. You can cancel a payment that has status Received, Authorised, or AuthorisedPending.
You cannot cancel a payment that has reached the SentForSettle status.
This is a final status, after a payment reaches the status Cancelled it cannot be changed.
CaptureFailed
Capture failed for the payment, see failure reasons. Adyen will try to fix the issue and re-capture the payment. If the payment is recaptured, the status of the payment becomes SentForSettle.
If the payment is not recaptured within 10 days, contact our Support Team.
If you have a pass-through payout account, the funds will only be paid out to you after Adyen has captured the payment.
Error
A payment was received, but an error occurred while communicating with the financial institution.
This is a final status, the payment can no longer change status. You must try again if you still want to take the payment.
Expired
A payment that has the status Authorised but is not cancelled or [captured] for a certain length of time expires. The time it takes to expire depends on the payment method.
When a payment reaches this status, it is no longer possible to capture it.
This is a final status, the payment can no longer change status. You must try again if you still want to take the payment.
Received
When a payment is first sent to the financial institution, Adyen gets a response that the request to make a new payment has been received. Received means that Adyen has received this response.
Refused
The payment request was received, and the request was rejected by the financial institution. The payment is also refused by Adyen if the risk score is more than 99 points.
This is a final status, the payment can no longer change status.
SentForSettle
The request to transfer funds has been sent to the financial institution. Adyen is waiting to receive funds. For some payment methods, the payment has to be captured before it can change status to SentForSettle. For some payment methods, the payment is captured automatically after being authorized.
When a payment reaches SentForSettle, you cannot cancel it.
SettleScheduled
The request to transfer funds has been sent to the financial institution.
This status applies to sales day payout accounts and appears in reports as a Settled record. For some payment methods, the payment has to be captured before it can change status to SettleScheduled. For others, the payment is captured automatically after being authorized. When a payment reaches SettleScheduled, you cannot cancel it.
The funds will be paid out according to the sales day payout schedule.
Settled
The funds from the payment have been received by Adyen, this is the final status for successful payments. This status does not automatically mean the funds have been paid out to you, this depends on your payout model.
SettledExternally
The payment has been settled with an external acquirer. Adyen has received confirmation from the acquirer that the funds have been transferred to you.
SettledReversed
The payment has not been settled because Adyen has not received the funds 30 days after capture. If Adyen receives the funds more than 30 days after capture, then you see a Settled record.
Chargeback
The dispute process varies depending on the scheme. You can find detailed information in the chargeback guidelines for each scheme.
Chargeback
The payment was reversed by the customer, and the issuer has started a dispute process. Adyen withdraws the disputed funds from your account. You can accept the chargeback or supply defense documents. If you accept the chargeback, this is the final status.
ChargebackExternally
The payment is recorded as a chargeback with an external acquirer. You can accept the chargeback or supply defense documents. If you accept the chargeback, this is the final status.
ChargebackReversed
You defended the chargeback successfully, or the customer re-paid the funds. Adyen has transferred the funds back to your account. If the defense is successful, this is the final status.SecondChargeback
You were not successful in your defense of the first chargeback. This is the end of the dispute process and a final status.Refund
When you initiate a refund, it can take up to 40 business days for the funds to be returned to the customer's account, depending on the payment method.
Refunded
The financial institution has refunded the customer and the funds have been deducted from your account.
RefundedExternally
The payment was refunded through an external acquirer. Adyen has received confirmation from the acquirer that the payment has been refunded.
RefundedReversed
The refund was returned. This means that the funds have been returned to Adyen, and are back in your account. This can happen if, for example, the customer's bank account details have changed. We recommend that you contact the customer to check their bank account details before retrying the refund.
RefundFailed
The refund failed and the funds are in your account.
Adyen investigates failed refunds. If the refund is not made within 10 days, contact our Support Team.
Do not try to refund the customer again. This can result in refunding the shopper twice, or in the second refund failing if the cause of the failure is not resolved.
RefundNotCleared
A technical error occurred with the refund, so the funds were returned to your account. When the error is resolved, funds are debited from your account again. Contact our Support Team for more details.
RefundPending
This status applies to in-person payments.
The refund has been recorded but the request to refund has not yet been sent to the financial institution. You can still cancel the refund for a payment with this status. From this status the payment will become Refunded if you do not cancel the refund.
RefundScheduled
This status applies to sales day payout accounts.
The net transaction amount of the refund will be debited on your behalf with a delay according to your sales day payout schedule.
SentForRefund
The request to refund the payment back to the customer has been sent to the financial institution.
You can only refund a payment after it has reached SentForSettle. You cannot reverse a refund request.
RefundScheduledUnconfirmed
This status applies to sales day payout accounts and can occur for certain payment methods.
It is an intermediary step before the full capture commences, while there is no money movement yet. From this status, the payment will become RefundScheduled once the payment method confirms it.
UnconfirmedRefundFailed
This status applies to sales day payout accounts and can occur for certain payment methods.
This status can only apply after a RefundScheduledUnconfirmed, in case the payment method did not confirm the refund or because of a technical error. It is possible to re-initiate the refund after this.
Online payout
Payout statuses apply if your account is set up for online payouts.
PaidOut
Payout completed, funds have been transferred to the receiver.
PaidOutAcquirer
This status applies to sales day payout accounts.
Payout completed, funds have been transferred to the receiver.
PaidOutReversed
This status applies to sales day payout accounts.
The payout is reversed because Adyen did not receive the funds to be paid out or could not finish the payout process.
PaidOutScheduled
This status applies to sales day payout accounts.
Funds have been sent to the receiver but the payout is not yet complete.
PayoutAuthorised
The payout is authorised and funds will be sent to the receiver.
PayoutError
The payout failed because of a technical error with the payout request, for example, the request is wrong or the card does not support payouts. Check the refusal reason to see what went wrong.
PayoutFailed
Adyen received your payout request and made a payout request to the card scheme. The payout was not processed by the card scheme. Adyen investigates failed payouts. If the payout is not made within 10 days, contact our Support Team.
RefusedPayout
The payout was refused. This can happen for several reasons, for example if the card does not support payouts, or if the receiver is in a country/region where payouts are not supported. Check the refusal reason to see what went wrong.
SentForPayout
Funds have been sent to the receiver but the payout is not yet complete.