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Payments lifecycle

Learn about payment statuses and how you can track them.

Offer

Offer is the initial stage before a payment is created.
You can see offers listed in your Customer Area under Transactions > Offers before they become payments. When an offer becomes a payment it moves to the Payments section.
For some payment flows, this happens instantly and you will not see the offer in your Customer Area.

Payment

Authorised

The payment is approved by the financial institution.
This status means you can go ahead with delivering goods or services.
For in-person payments, confirmation of an approved transaction from the POS system means you can hand over goods.

AuthorisedPending

This status applies to point of sale payments. The shopper's bank approved the payment, but the card and the terminal must confirm that the payment can be made. You can still cancel a payment with AuthorisedPending status. From this status, the payment can become Authorised or Cancelled.

Cancelled

A cancellation blocks funds transfer for an authorised payment. You can cancel a payment that has status Received, Authorised or AuthorisedPending.
You cannot cancel a payment that has reached the SentForSettle status.
This is a final status, when a payment has the status Cancelled it cannot change status.

CaptureFailed

Capture failed for the payment, see failure reasons. Adyen will try to fix the issue and re-capture the payment. If the payment is recaptured, the status of the payment becomes SentForSettle.
If the payment is not recaptured within 10 days, contact our Support Team.
If you have a pass-through payout account, the funds will only be paid out to you after Adyen has captured the payment.

Error

A payment was Received, but an error occurred while communicating with the financial institution.
This is a final status, the payment can no longer change status. You must try again if you still want to take the payment.

Expired

When a payment has had status Authorised for 4 weeks and has not been cancelled or captured during that time, it expires.
When a payment reaches this status, it is no longer possible to capture it.
This is a final status, the payment can no longer change status. You must try again if you still want to take the payment.

Received

When a payment is first sent to the financial institution, Adyen gets a response that the request to make a new payment has been received. Received means that Adyen has received this response.

Refused

The payment request was received, and the request was rejected by the financial institution. The payment is also refused by Adyen if the risk score is more than 99 points.
This is a final status, the payment can no longer change status.

SentForSettle

The request to transfer funds has been sent to the financial institution. Adyen is waiting to receive funds. For some payment methods, the payment has to be captured before it can change status to SentForSettle. For some payment methods, the payment is captured automatically after being authorised.
When a payment reaches SentForSettle, you cannot cancel it.

SettleScheduled

The request to transfer funds has been sent to the financial institution.
This status applies to sales day payout accounts and appears in reports as a Settled record. For some payment methods, the payment has to be captured before it can change status to SettleScheduled. For some payment methods, the payment is captured automatically after being authorised. When a payment reaches SettleScheduled, you cannot cancel it.
The funds will be paid out according to your sales day payout schedule.

Settled

The funds from the payment have been received by Adyen, this is the final status for successful payments. This status does not automatically mean the funds have been paid out to you, this depends on your payout model.

SettledBulk

The payment has been settled through Adyen Acquiring.

This status will be deprecated, see FAQ.

SettledExternally

The payment has been settled with an external acquirer. Adyen has received confirmation from the acquirer that the funds have been transferred to you.

SettledReversed

The payment has not been settled because Adyen has not received the funds 30 days after capture. If Adyen receives the funds more than 30 days after capture, then you see a Settled record.

Chargeback

The dispute process varies depending on the scheme. You can find detailed information in the chargeback guidelines for each scheme.

Chargeback

The payment was reversed by the shopper, and the issuer has started a dispute process. Adyen withdraws the disputed funds from your account. You can accept the chargeback or supply defense documents. If you accept the chargeback, this is the final status.

ChargebackExternally

The payment is recorded as a chargeback with an external acquirer. You can accept the chargeback or supply defense documents. If you accept the chargeback, this is the final status.

ChargebackReversed

You defended the chargeback successfully, or the shopper re-paid the funds. Adyen has transferred the funds back to your account. If your defense is successful, this is the final status.

SecondChargeback

You were not successful in your defense of the first chargeback. This is the end of the dispute process and a final status.

Refund

Refunded

The financial institution has refunded the shopper and the funds have been deducted from your account.

RefundedBulk

The payment was refunded through Adyen Acquiring.

This status will be deprecated, see FAQ.

RefundedExternally

The payment was refunded through an external acquirer. Adyen has received confirmation from the acquirer that the payment has been refunded.

RefundedReversed

The refund was returned. This means that the funds have been returned to Adyen, and are back in your account. This can happen if, for example, the shopper's bank account details have changed. We recommend that you contact the shopper to check their bank account details before retrying the refund.

RefundFailed

The refund failed and the funds are in your account.
Adyen investigates failed refunds. If the refund is not made within 10 days, contact our Support Team.
Do not try to refund the shopper again. This can result in refunding the shopper twice, or in the second refund failing if the cause of the failure is not resolved.

RefundNotCleared

A technical error occurred with the refund, so the funds were returned to your account. When the error is resolved, funds are debited from your account again. Contact our Support Team for more details.

RefundPending

This status applies to point of sale payments.
The refund has been recorded but the request to refund has not yet been sent to the financial institution. You can still cancel the refund for a payment with this status. From this status the payment will become Refunded if you don't cancel the refund.

RefundScheduled

This status applies to sales day payout accounts.
The net transaction amount of the refund will be debited on your behalf with a delay according to your sales day payout schedule.

SentForRefund

The request to refund the payment back to the shopper has been sent to the financial institution.
You can only refund a payment after it has reached SentForSettle. You cannot reverse a refund request.

Online payout

Payout statuses apply if your account is set up for online payouts.

PaidOut

Payout completed, funds have been transferred to the receiver.

PaidOutAcquirer

This status applies to sales day payout accounts.
Payout completed, funds have been transferred to the receiver.

PaidOutReversed

This status applies to sales day payout accounts.
The payout is reversed because Adyen did not receive the funds to be paid out or could not finish the payout process.

PaidOutScheduled

This status applies to sales day payout accounts.
Funds have been sent to the receiver but the payout is not yet complete.

PayoutAuthorised

The payout is authorised and funds will be sent to the receiver.

PayoutError

The payout failed because of a technical error with the payout request, for example, the request is wrong or the card does not support payouts. Check the refusal reason to see what went wrong.

PayoutFailed

Adyen received your payout request and made a payout request to the card scheme. The payout was not processed by the card scheme. Adyen investigates failed payouts. If the payout is not made within 10 days, contact our Support Team.

RefusedPayout

The payout was refused. This can happen for several reasons, for example if the card does not support payouts, or if the receiver is in a country where payouts are not supported. Check the refusal reason to see what went wrong.

SentForPayout

Funds have been sent to the receiver but the payout is not yet complete.

See also