You can use the general error codes to broadly identify the cause of an error. Adyen sends the general error codes and messages in the verificationErrors array. This array also usually contains corresponding suberrors.
Requirements
If you have an Adyen for Platforms or Adyen Issuing integration, there are no additional requirements, limitations, or preparations.
Types of error codes
The range of error codes are divided into the types of check.
- 1_1x: General issues
- 1_3x-1_4x: Issues with the individual check
- 1_5x: Issues with the organization check
- 2_8x: Issues with missing data
- 2_9x: Issues with missing contracts
- 3_1x: Issues with data review
General issues
| General error code |
Message | Possible suberrors | |
|---|---|---|---|
| 1_10 | Information couldn't be verified | 1_1002 | |
| 1_12 | Legal entity declined | 1_1000 | |
| 1_13 | Verification couldn't be completed | 1_1001 | |
| 1_14 | Capability not allowed for type individual | ||
| 1_15 | Capability not allowed due to legal entity's or associated individual's country | ||
| 1_16 | Capability not allowed for entity type |
Individual identity check
| General error code |
Message | Possible suberrors | |
|---|---|---|---|
| 1_30 | Individual details couldn't be verified | 1_3000, 1_3001,1_3004, 1_3085 | |
| 1_42 | Individual details didn't meet the format requirements | 1_3053, 1_3054, 1_3055 |
Organization check
| General error code |
Message | Possible suberrors |
|---|---|---|
| 1_50 | Organization details couldn't be verified | 1_5000, 1_5001, 1_5009, 1_5010, 1_5011, 1_5013, 1_5014, 1_5015, 1_5017, 1_5018, 1_5019 |
| 1_59 | Organization details didn't meet the format requirements | 1_5068, 1_5069, 1_5070 |
Proof of signatory check
| General error code |
Message | Possible suberrors |
|---|---|---|
| 1_80 | Proof of signatory missing | |
| 1_81 | Signatory details didn't match proof of signatory | 1_8002 |
| 1_82 | Proof of signatory didn't meet requirements | 1_8003, 1_8004, 1_8005, 1_8006 |
| 1_83 | Signatory details couldn't be verified | 1_8007, 1_8008 |
| 1_84 | Proof of director document missing | |
| 1_85 | Proof of director document didn't meet the requirements | 1_8013, 1_8014, 1_8015 |
| 1_86 | Director details didn't match with proof of director document | 1_8011, 1_8012 |
| 1_87 | Director details couldn't be verified |