Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following:
verificationErrors array. The remediating actions are only sent in this array when there are common actions for the subErrors.subErrors array.
The range of remediation codes are divided into the types of issues.
General remediation codes
| Remediating action code |
Message |
| 1_100 |
No remediation possible |
| 1_101 |
Contact Support |
|
Individual checks
| Remediating action code |
Message |
| 1_300 |
Update individual details |
|
| 1_310 |
Update the name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters |
| 1_311 |
Update the name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters |
| 1_312 |
Update the residency street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters |
|
Organization checks
| Remediating action code |
Message |
| 1_500 |
Update organization details |
|
| 1_514 |
Update the organization name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters |
| 1_515 |
Update the organization name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters |
| 1_516 |
Update the registered street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters |
|
Bank account checks
| Remediating action code |
Message |
| 1_700 |
Update bank account details |
| 1_701 |
Use different bank account |
| 1_703 |
Upload a bank statement |
| 1_704 |
Upload a different bank statement |
| 1_705 |
Upload an official bank statement |
Remediating actions array example
