Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following:
verificationErrors array. The remediating actions are only sent in this array when there are common actions for the subErrors.subErrors array.
Requirements
If you have an Adyen for Platforms or Adyen Issuing integration, there are no additional requirements, limitations, or preparations.
Types of error codes
The range of remediation codes are divided into the types of issues.
General remediation codes
| Remediating action code |
Message |
| 1_100 |
No remediation possible |
| 1_101 |
Contact Support |
|
Individual checks
| Remediating action code |
Message |
| 1_300 |
Update individual details |
|
| 1_310 |
Update the name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters |
| 1_311 |
Update the name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters |
| 1_312 |
Update the residency street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters |
|
Organization checks
| Remediating action code |
Message |
| 1_500 |
Update organization details |
|
| 1_514 |
Update the organization name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters |
| 1_515 |
Update the organization name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters |
| 1_516 |
Update the registered street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters |
|
| 1_518 |
Update organization legalName |
| 1_519 |
Update source of funds |
| 1_520 |
Upload a proof of source of funds |
| 1_521 |
Upload a different proof of source of funds |
| 1_522 |
Add a director |
| 1_523 |
Update organization details |
| 1_524 |
Make sure the registered business address is correct, and that the principal place of business address is a physical, non-PO box address |
| 1_525 |
Add the physical address of the principal place of business |
Bank account checks
| Remediating action code |
Message |
| 1_700 |
Update bank account details |
| 1_701 |
Use different bank account |
| 1_703 |
Upload a bank statement |
| 1_704 |
Upload a different bank document |
| 1_705 |
Upload an official bank document |
Remediating actions array example
