Getting paid

The funds from the payments that Adyen processes for you are sent from your merchant account to your balance platform. In your balance platform, the funds are held in your balance account until you pay them out to your transfer instrument.

You can pay out your funds in two ways:

• On a schedule: you set up a schedule that automatically triggers the payout based on timing and amount.
• On demand: you pay out when needed, outside of the automatic scheduled payouts.

Scheduled and on-demand payouts move funds from your balance account to your transfer instrument.

Payout account

The bank account where your company receives payouts is known as a payout account. Your payout account is a type of transfer instrument that you can manage in the Customer Area.

Add a payout account

You can create payout accounts for your company in the Customer Area. Use this to create your first payout account, or add payout accounts in additional currencies.

To add a payout account:

1. Log in to your Customer Area.
2. Navigate to Finance > Payout accounts
3. Select Add payout account.
4. Select your prefered verification method to either log in to your bank, or enter it manually alongside a bank statement

Adyen makes the payout account available as soon as it passes verification. If you logged in with your bank, verification happens instantly. You can use the payout account when its status is valid.

Edit or remove a payout account

To manage your payout accounts:

1. Log in to your Customer Area.
2. Navigate to Finance > Payout accounts
3. Find the payout account you want to change and select the Remove or Edit from the options dropdown.

Edits to transfer instruments take effect instantly. When you delete a transfer instrument, it stops recieving payouts. If you need restore the same account, create a new transfer instrument. Manual transfers or automated sweeps that use the deleted ID will begin to fail.

Payout priority

You can specify how fast you want the funds to arrive to your user's account by setting a priority in the payouts request. A payouts with a higher priority incurs higher fees. You can set the following priorities for payouts:

• Regular: Recommended for standard, low-value transactions to a recipient in the same region.
• Instant: Transfers funds instantly within the United States and the Single Euro Payments Area (SEPA).
• Fast: Processes faster than Regular and incurs higher fees. Suitable for high-priority, low-value transfers in the same region.
• Wire: The fastest option, with the highest fees. Recommended for high-priority, high-value transfers in the same region.
• Cross-border: Recommended for high-value transfers to recipients in other regions or countries.

  When using Cross-border priority, payouts delays and additional fees may occur due to intermediary banks. As a result, the beneficiary may receive a lower amount than the instructed value.

• Internal: Transfers between Adyen-issued accounts, such as balance accounts or business accounts.

Payout cut-off times

There are specific times during a business day, called cut-off times, when Adyen stops processing payouts for settlement within the settlement delay. Payouts initiated before the cut-off time are typically processed within the specified settlement delay, while those initiated after the cut-off time will be processed the next day within the specified settlement delay.

Adhering to cut-off times can help you maintain consistency and predictability of your financial activities.

Example cut-off times

Payout statement description

A statement description is the text that you see on your bank statements when you receive payouts. This helps you to identify the payout. Adyen passes the description that you provide to the recipient bank. Most banks show this description in the statement.

In some regions, banks combine the description and reference for beneficiary in a single field. This means that the number of characters visible in bank statements apply to both the description and reference for beneficiary combined. For example, consider a transfer request with the following values:

• description: Payment for service - June 30
• referenceForBeneficiary: Payment from [YOUR_COMPANY_NAME]

In this case, the information appears in the bank statement as follows:

• Payment for service - June 30 Payment from [YOUR_COMPANY_NAME]

If the length of the text exceeds the character limit of the bank statement, the text is truncated.

You can configure default descriptions by reaching out to our Support Team. You can override the default description when you make a transfer request.

Character limits

The following tables show the character limits for each combination of currency and priority that Adyen supports.

Supported countries/regions

You can pay out to a transfer instrument in the following locations.

¹ In-person payments and store creation are not supported in the Channel Islands and Isle of Man

Payout types

Adyen supports both local (within the same country and currency) and cross-border payouts.

If you want to receive both local and cross-border payouts on the same bank account, you must create two transfer instrument for the account. One transfer instrument must have a local accountIdentification.type, for example, seLocal. The other transfer instrument must have accountIdentification.type numberAndBic.

Adyen supports both local (within the same country and currency) and cross-border payouts.

Local payouts

Adyen supports local payouts in all supported countries and regions. Local payouts can be processed by the local clearing system in the beneficiary's country. For example, USD in the United States and AUD in Australia.

The following priorities are supported for local payouts:

• fast
• instant
• regular
• wire

Cross-border payouts

Adyen supports cross-border payouts. For example, a payout in CZK to a bank account in Slovakia. As exceptions, we do not support USD payouts to US bank accounts if your legal entity is located in Canada or Hong Kong.

Cross-border payouts are subject to various limitations since they may need to be processed through a network of correspondent banks. These limitations can include:

• The arrival time of the payout cannot be guaranteed.
• The payout is subject to lifting fees by the different correspondent banks.
• Geographic restrictions when using a bank account that is not in the country of your legal entity.

Note that the only priority supported for cross-border payouts is crossBorder.

Supported countries, currencies, and priorities

See the following overview of supported countries, currencies, priorities, and bank account formats. You can select a custom value for your transfer instrument.

Testing

To test the payout flow, make a POST /transfers request, where the currency and priority of the transfer request matches the values shown in the following tables.