Your users can view and download reports in Essentials.
You can find additional reports to help your users with their reconciliation process in your Customer Area.
View reports in Customer Area
To view reports:
- Log in to your live Customer Area.
- Go to Reports.
- Select the report you want view.
- (Optional) On the details page, select Generate report.
If you have enabled automatic report generation, you can skip this and the following step. - (Optional) Enter/select the required data for the report type.
- After the report appears in the list, select in the Download column.
All reports are generated as a CSV file.
Report types
Aggregate settlement details report
This report contains a summary of the settlement details reports for a specific period, both on company and merchant account level.
Use this report to get an overview of batches closed in a chosen period, summarized by merchant account, store, payment method, the day of sale, and settlement batch.
For more details, see Aggregate settlement details report.
Monthly finance report
The monthly finance report is an aggregate overview of payments activity including payouts and receivables, both on company and merchant account level.
Use this report to:
- View payment activity for a given period in the primary settlement currency.
- View all received, authorised, refused, and settled transactions.
- Confirm balances.
For more details, see Monthly and Daily finance reports.
Monthly invoice
Adyen issues payment processing invoices on a monthly basis on a company account level. The monthly payment processing invoice includes all the transactions and fees across all merchant accounts. The fees are calculated using the buy-rate agreed upon with you. If you also use our point-of-sale solution, you will receive separate invoices for terminals and terminal services.
For more details, see Payment processing invoice.
Monthly margin report
Adyen issues the monthly margin report on a merchant account level. The Platform Margin Report is an overview of your platform's margin for the each individual merchant account. It provides insights on the overall interchange and scheme fees impact per merchant account and helps to set blend pricing based on real historic data.
Monthly statement
Adyen issues the monthly statement on a merchant account level. The monthly statement is an overview of all the transactions and fees related to the specific merchant account. The fees are calculated using the sell-rate set by you. You can use these statements as the base for the invoices that you are issuing to your users.
Payment accounting report
The payment accounting report includes financial status changes, events, and modifications for all payments, both on company and merchant account level.
Use this report to:
- Maintain a copy of all available status changes in their own database, and to replicate Adyen's accounting data for financial reporting.
- Get an overview of payments with a specific status by filtering the Interactive payment accounting report by journal type (payment status).
For more details, see Payment accounting report.
Received payment details report
The received payment details report provides an overview of all received payments, including 3D Secure and customer information on merchant account level.
Use this report to:
- View detailed customer information, for example, country, IP address, or email.
- Get an overview of all payments received in one day.
For more details, see Received payment details report.
Settlement details report
The settlement details report corresponds to user's payouts, that is, it includes all settled transactions.
Use this report to:
- Validate the funds received and the account for refunds and adjustments.
- Understand withheld costs for each transaction, book payment costs (chargebacks, reversals, and associated costs), and clear the accounts receivable balance.
- Reconcile payouts.
For more details, see Settlement details report.
Reconciliation
We recommend that you automate the payment reconciliation process on behalf of all your users, using the following approaches.
When reconciling invoices:
- Validate your users' sales by summing the Gross Amount (PC) for all Authorised payments in the Payment accounting report.
- Reconcile top-down and manage by exception. For example, first validate the total sales for the company and only review details for individual stores or payment methods if you identify a discrepancy.
- Check that the total paid by Adyen over multiple batches balances your user's sales total. Use the corresponding Received payment details and Payment accounting reports to investigate any discrepancies.
When reconciling settlements:
- Use the Aggregate settlement details report each week/month, and book settled funds against your users' receivable balance, either on a rolling basis or against a specific sales period.