You can transfer balance between two merchant accounts. For this to work, these two merchant accounts should have at least one common processing currency. This currency will be used to transfer balance. The merchant accounts can be on the same or under a different legal entity.
You can transfer the funds in your Customer Area or by using the Balance Control API.
To transfer balances in your Customer Area, you need to have the following user role:
- Merchant financial
To transfer balance from one merchant account to another:
- Log in to your Customer Area, and switch to the merchant account which you want to transfer the balances from.
- Go to Finance > Balances (Merchant).
- Select Control your balances in the top-right corner.
- Under Reserve balance, select Transfer balance.
- Under Transfer currency, select the currency you want to use for this transfer. For example, EUR.
- Under Destination, select the merchant account to transfer the balance to.
- Enter the amount you want to transfer.
- Optional: Deselect Reconfigure reserve if necessary, if you don't want to change the configured Reserve threshold of the destination account.
- Select Move.
The transfer begins immediately. However, it can take up to one hour for the funds to become visible on the target merchant account.
