Requirements for document uploads

Adyen tries to verify your users based on the information that you provide. However, in some cases, the automatic verification might fail. This could be due to incorrect data or the data can't be verified. In these cases, Adyen may ask your user to provide additional documents, such as a passport or a bank statement.

Document types for legal entities or bank accounts

The following are the types of documents that Adyen may require from your user. When uploading documents, make sure that the document meets the specific requirements for individuals, organizations, sole proprietorships, or bank accounts.

Bank statement

The proof of bank account can be any of the following:

• Bank statements
• Deposit tickets or deposit forms
• Screenshots of their online banking environment
• Official letters issued by a bank
• Cheques

Country specific documents:

• Relevé d'Identité Bancaire (RIB): bank document in France
• TAMIEYTHPIO: bank document in Greece
• Singaporian bank passbooks: bank document in Singapore

Requirements for all documents

The document must show:

The account holder name. This must match your legal entity name.

The account number or IBAN needs to be visible.

The date of issuance needs to be visible and needs to be dated less than 12 months ago. This requirement applies to all types of documents except for RIBs, cheques, online banking environment or TAMIEYTHPIO.

Some RIBs and online banking environments contain a date of issuance. The date of issuance for these must also be less than 12 months ago.

The country where the bank account is located. For EU bank statements, Adyen infers the country from the IBAN.

An indicator that the document was issued by a bank, such as the bank name, a bank logo or a bank-specific font.

We do not accept:

• Photos of bank-issued cards, such as credit or debit cards.
• Edited or personalized documents.
• Documents issued more than 12 months ago.
• Documents where required data points are missing.
• Documents with cut-off, blurry, or low-quality images.
• Documents issued by third party software platforms or programs.

Requirements for specific document types

Direct deposit tickets and forms:

• Must contain a bank logo or bank letterhead.
• Can only be accepted with a stamp or signature from the bank.

Cheques:

• The name of the account holder, account number, and name of the financial institution or logo need to be printed (not handwritten).
• Security features need to be visible for cheques in US and CA.
• The account number and routing number need to be fully visible.
• We can only accept scans or direct photos of cheques.
• We can only accept electronic cheques issued by banks in CA.
• We cannot accept any cheques issued by banks in AU.

Letters from bank or bank account agreements:

• Must contain a bank logo or a bank letterhead.
• All letters must have a stamp or signature from the bank.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

Constitutional document

Adyen tries to automatically verify the sole proprietorship. In case automatic verification fails, Adyen may ask for a constitutional document. When uploading this document, set the type to constitutionalDocument in your POST /documents request.

The constitutional document must be:

• Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

• The following are examples of documents accepted for sole proprietorships:

  • Doing business as (DBA) filing (also known as articles of incorporation, Fictitious- or Trading name filing)
  • Tax filing.

Below are examples of accepted constitutional documents in particular countries.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

Photo IDs

If the automatic verification for an individual's identification number fails, Adyen may ask for a photo ID. The name in the photo ID must match the name sent to Adyen during onboarding.

If the names are different—for example, your user provided their married name to register but their passport has their maiden name—the photo ID check will fail.

The following are the accepted photo ID documents, along with the type that you must set in your POST /documents request.

Photo ID	type	Notes
Passport	passport	Must be the data page (picture, MRZ, and details)
Identity card	identityCard	Must be a government-issued identity card. Front and back, each side in its own file.
Driver's license	driversLicense	Front and back, each side in its own file.

The photo ID must:

• Be non-expired.
• Have the machine-readable zone visible (if available).
• Be a physical photo ID document, not digital.

The uploaded document must:

• Have separate files for front and back of the ID document (only when providing an ID card or driver's license).
• Be a full color, cropped, and straightened image.
• Be a photo or a scan of the physical photo ID document. We do not accept a screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.

We do not accept:

• Screenshots of ID documents. Instead, provide a photo or PDF of the document.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

Proof of address

Adyen uses the data to automatically verify your user's address. In case automatic verification fails, Adyen may ask for a proof of address. When uploading this document, set the type to proofOfAddress in your POST /documents request.

The proof of address must be:

• Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
• Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

Proof of individual tax ID

If the automatic verification for an individual's tax ID fails, Adyen may ask the individual to upload a tax identification document. Set the type to proofOfIndividualTaxId in your POST /documents request.

Country	Tax Document requirements
Belgium (BE)	Official document containing Numéro National and name of individual.
France (FR)	Official document containing Simplification des Procédures d'Imposition / numéro fiscal de référence / numero SPI and the name of individual. The number can be found on the pre-printed income tax declaration form or on income tax/property tax notices.
Germany (DE)	Official document containing Persönliche Identifikatiosnummer (IdNr) and name of individual.
Netherlands (NL)	Official document containing Burgerservicenummer (BSN) and name of individual.
Spain (ES)	Official document containing Documento Nacional de Identidad (DNI) or Foreign Card Number (NIE), and name of individual.
United Kingdom (GB)	Official document containing Unique Taxpayer Reference (UTR) number or National Insurance Number (NINO), and name of individual.
United States (US)	Official document containing Social Security Number (SSN), Employer Identification Number (EIN), or Individual Taxpayer Identification Number (ITIN), and name of individual.

Proof of industry

If the automatic verification of an industry fails, Adyen may ask for a proof of industry. When uploading this document, set the type to proofOfIndustry in your POST /documents request.

A proof of industry can be a VAT document, a proof of tax information, or a registration document that includes a local or a global industry code. For example, SBI in the Netherlands, NACE in the European Union, or SIC in the United Kingdom.

For the document requirements, see:

• Proof of tax information for organizations
• VAT document for organizations
• Registration document for organizations
• Proof of tax individual tax ID for individuals

Proof of national ID number

If the automatic verification of a national ID number fails, Adyen may ask for a proof of the national ID number. When uploading this document, set the type to proofOfNationalIdNumber in your POST /documents request.

The proof of national ID number must:

• Have the name of the individual.
• Have the national ID number.
• Be issued by a reliable, independent source such as a government agency, public authority, or judicial authority.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

Proof of organization tax information

The proof of tax information must:

• Have the organization name.
• Have the tax ID number.
• Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered in.
• Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

Proof of ownership

If the automatic verification of an ultimate beneficial owner (UBO) through ownership fails, Adyen may ask for proof of ownership. When uploading this document, set the type to proofOfOwnership in your POST /documents request.

To verify this information, Adyen requires a visual diagram of the ownership and control structure of the legal entity or entities associated with your company, and states the ultimate beneficial owners (UBOs).

The ownership and control chart must include:

• The full ownership and control structure of all legal entities and UBOs under review, including all intermediate companies.
• The official legal entity name, legal structure, and registered country for every entity on the chart.
• The ownership and control relationship between the entities, including ownership percentages.
• Indication of how the criteria for identifying UBOs are fulfilled, for example an individual owning 25% of the total shares of a company.
• A signature confirming the content of the organizational chart, the name and job title of the signing person, and the date of the signature (not older than 6 months from the current date).

If the person signing the organizational chart is one of the following, you don't need to send any additional documents:

• An internal person who is a qualified professional such as a lawyer, accountant or auditor, and whose qualification can be verified through the official website of their professional body. The professional body must be located in the registered country of the organization or in the same country as another entity in the ownership and control chart.
• An external person or a professional body, certified by a consultancy firm, notary, lawyer, auditor, or other comparable official legal service provider from the registered country of the legal entity or entities under review.

External official documents
If the internal person signing the ownership and control chart does not meet the above criteria, you must send official documents that support the submitted ownership and control information. Examples of official documents include:

• Securities register
• Shareholder register
• Ultimate Beneficial Owner register
• Articles of incorporation
• Annual reports
• Annual returns
• Certificate of Corporate Status
• Shareholder Agreements
• Assignment Agreements
• Partnership Agreements
• Board of directors' meeting records of decisions
• Registration document
• Certificate of incumbency

The official document must:

• State the information about the UBOs associated with the legal entity under review, including all intermediate entities involved in the ownership structure
• Not be older than 6 months from the current date
• Be an external document

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

Proof of residential address

The following sources can be used as proof of residence documentation. These documents must not be older than the period specified below.

Cannot be older than...	Type of document
3 months	Bank statement Utility Bill (gas, water, electric, cable TV (no satellite TV companies), internet (landline)) Taxation Document Extract from Municipal Personal Records Database Salary slip (containing the company letterhead) Contract of Employment (containing the company letterhead) Government-issued correspondence (receipt of benefits such as pension, unemployment benefits, housing benefits, or healthcare)
12 months	Mortgage statement Certificate of voter registration

The proof of residency must:

• Have the name of the individual.
• Have the full residence address, residence country and residence state (when applicable).

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• File size: minimum 1 KB, maximum 4 MB

Registration document

Adyen uses the name and registration number to automatically verify your user. In case automatic verification fails, Adyen may ask for a registration document. When uploading this document, set the type to registrationDocument in your POST /documents request.

The registration document must be:

• Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
• Be issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

Check the local terms for registration numbers in different countries and the format requirements.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB

VAT document

In case automatic verification for VAT number fails, Adyen may ask for a VAT document. When uploading this document, set the type to vatDocument in your POST /documents request.

The VAT document must:

• Have the organization name.
• Have the tax ID number.
• Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered in.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB