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Sales and payouts dashboard

Learn how to use your Sales and payouts dashboard.

The Sales and payouts dashboard shows an overview of the balances in your Adyen account, your payout batches, and the details of all your sales. To view the dashboard in your Customer Area:

  1. Select Finance > Sales to payouts from the left navigation.
    If you're in a company account, you get a prompt to select a merchant account.
  2. Select a merchant account under Suggested merchant accounts.
  3. Select a date range from the drop-down menu at the top right of the page.

Your Sales and payouts dashboard has two tabs with different information:

To download the information from the dashboard in .csv format instead, select the Export button.

Sales

Select the Sales tab from the top to see the sales in the specified date range.

The summary at the top of the page shows the following sales amounts:

  • Sales: The total amount of transactions with status of SentForSettle or Settled.
  • Refunds: The total amount of transactions with status of SentForRefund or Refunded.
  • Sales - Refunds: The Sales amount minus the Refunds amount.
  • Pending (incl. pending refunds): The total amount of transactions with status of SentForSettle or SentForRefund.

Below the summary are two charts. You can choose the time interval shown by selecting Day, Week, or Month.

Sales history

The Sales history chart shows the total sales amount for each increment of time in the selected date range.

Each bar on the chart, depending on its color, indicates the amount that is Pending, Ready for payout, or Paid out. The key in the bottom right corner of the chart shows the colors and their corresponding statuses.

Refunds history

The Refunds history chart shows the total refunds amount for each increment of time in the selected date range.

Each bar on the chart, depending on its color, indicates the amount that is Pending, Refunded, ready for payout, or Refunded, paid out. The key in the bottom right corner of the chart shows the colors and their corresponding statuses.

Details

When you select the bar of a specific day, week, or month, you see the details.

In the example screenshot, the May 06 bar from the chart is selected. The Details section shows the following amounts for that day's batch:

  • BATCH: The batch number that includes the day's sales.
  • STATUS: Whether the batch had been paid out.
  • SALES: The total sales amount.
  • SALES - REFUNDS: The sales amount minus the refunds amount.

When you expand the details of a batch, you can see a breakdown of sales and refunds amounts from each payment method.

Payouts

Select the Payouts tab from the top to see the payouts in the selected date range.

The summary at the top of the page shows the following numbers:

  • Sales: The total amount of transactions with status of SentForSettle or Settled.
  • Refunds: The total amount of transactions with status of SentForRefund or Refunded.
  • Cost of transactions: The total costs for payment processing.
  • Adjustments: The total cost of adjustments. For example chargebacks, deposit corrections, invoice deductions, and balance transfers.
  • Payout: The amount that has been paid out to your bank account.

Below the summary is a chart that shows payouts. You can choose the increment of time represented by selecting Day, Week, or Month.

Payout history

The Payout history chart shows the total payouts amount for each increment of time in the selected date range.

Each bar on the chart indicates the amount that had been paid out.

Details

When you select the bar of a specific day, week, or month, you see the details.

In the example screenshot, the bar for May 08, 2020 is selected. The Details section shows the following amounts for the batch paid out on that day:

  • BATCH: The batch number of the payout.
  • STATUS: Whether the batch has been paid out.
  • SALES: The total sales amount.
  • REFUNDS: The total refunds amount.
  • COST: The total transaction costs amount.
  • ADJUSTMENTS: The total adjustments, such as processing fees, amount.
  • PAYOUT: The payout amount.

When you expand the details of the batch, you can see the breakdown of the adjustment amounts. To download the details of a batch in .csv format, select the download icon in the row of the batch.

See also