Time zone setting

Time zones affect the start and end of the data in your reports, so you must configure your time zone setting.

Your account time zone setting

You can view the account time zone setting in your Customer Area in Settings > Account settings. The Timezone in the General section shows which time zone your account is set to.

Changing your time zone setting

Changing the time zone for your account does not change the reports that have already been generated, and might lead to an initial gap or overlap in reports. Because of this, do the following when you want to change your time zone setting:

1. Generate, download, and save your reports.
2. Contact our Support Team and ask them to change the time zone setting for your account.
3. Generate and download the reports again.
4. Merge each old report with the corresponding new report and remove any duplicate data.

How we automatically generate reports

The report time zone determines the beginning and end of the reporting period for each report.

Some reports use the account time zone as the report time zone. It is possible that a company account has a different time zone setting than a merchant accounts. The report time zone depends on the account from which it is generated.

See also