Time zone setting

Time zones affect the start and end of the data in your reports, so you must configure your time zone setting.

Your account time zone setting

You can view the account time zone setting in your Customer Area in Settings > Account settings. The Timezone in the General section shows which time zone your account is set to.

Changing your time zone setting

Changing the time zone for your account does not change the reports that have already been generated, and might lead to an initial gap or overlap in reports. Because of this, do the following when you want to change your time zone setting:

1. Generate, download, and save your reports.
2. Contact our Support Team and ask them to change the time zone setting for your account.
3. Generate and download the reports again.
4. Merge each old report with the corresponding new report and remove any duplicate data.

How we automatically generate reports

Reports are automatically generated in one of the following ways: based on a set schedule, or triggered by a specific event.

Scheduled reports

You can configure reports to be generated at regular intervals, such as daily, weekly, or monthly. The exact start and end times for these intervals are determined by two factors: the interval length, and the report time zone.

The report time zone can either be fixed for the report type, or inherited from the time zone setting for your account. It is important to be aware that a company account and a merchant account can be configured with different time zones. Because of this, the time period covered by a report may vary depending on the account for which the report is being generated.

Event-Triggered Reports (Settlement details report)

The Settlement details report is unique because its generation can be triggered by an event: the closing of a payable batch.

If you have configured automatic generation of the Settlement details report at batch closure, you can expect the report to be generated within 3 hours after the batch closes. You can view your account's specific payable batch closing settings in your Customer Area in Finance > Payout model. You must view this setting from your company account.

See also