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Salesforce Commerce Cloud troubleshooting

Troubleshoot your Salesforce Commerce Cloud integration.

If you are experiencing a problem with your Salesforce Commerce Cloud Composable Storefront integration, there are several ways how you can troubleshoot the issue yourself. Before you contact our Support Team:

Step 1: Check Logs

The integration creates different types of logs that you can use for troubleshooting:

  • Info: an event that is important for business purposes, like a payment status change.
  • Warn: informs you that something unexpected has occurred in the application, for example an issue, or a situation that disturbs a process.
  • Error: informs you that something is preventing the Adyen application from performing its operations as usual.
  • Debug: informs you of the parameters that are being sent.

You can view logs in your console, or in the Salesforce log center . Make sure that you can access logs before testing your integration.

The logging functions are in the controllers/logger.js file.

If no errors are shown in the above logs, you can also check your console logs by inspecting the browser.

Step 2: Check our release notes

Check if your current error is a known issue in the package, and resolved in a later version. You can find the known issues and fixes either in our release notes.

To find out which version of the package you are using:

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments, and select the PSP reference of any payment.
    This opens the Payment Details page.
  3. Go to the Application Info section.
    The package version is shown under Payment Device Version.

Step 3: Check open issues in GitHub

Go to the open issues in our GitHub, and see if there is an open issue related to your error. If that is the case, you can leave a comment there to have direct contact with our dev teams.

Step 4: Contact us

If the problem still persists after you've followed the above steps, you can either:

  • Create a GitHub issue if you found a bug.
  • Contact our Support Team, providing your package version and other relevant information, for example screenshots or logs.