The funds for all transactions that Adyen processes for you are sent to your payout account. This is the bank account that you provided during onboarding. If you have multiple merchant accounts, you get a separate payout for each one.
Requirements
Before you begin, take into account the following requirements and preparations.
| Requirement | Description |
|---|---|
| Integration type | You must be onboarded as a franchisee by your franchisor. For more information, see Onboarding. |
| Customer Area roles | To check your payout, you must have the following role: Manage key financial tasks. To change your payout account, you must have the following role: Merchant manage bank accounts. |
How it works
You can recognize the payout in your bank statement by a transaction reference starting with: Adyen NV.
- You process a transaction on a sales day.
- Adyen assigns your sales to a payable batch.
- After the payout delay, Adyen pays out the batch to your bank account.
Sales day
The sales day for a transaction is the day when the request to transfer the funds has been sent to the financial institution. This is when the payment status becomes SentForSettle.
For payment methods that support separate authorization and capture, sales day is the day when the payment was captured. For example, with a capture delay of 24 hours, a payment that is authorized on Monday will have its sales day on Tuesday.
Payable batch
A payable batch corresponds to one payout to your bank account. If you use the same payout account for multiple merchant accounts, each merchant account still generates a separate payable batch. The payable batch is calculated from your sales figure, from which Adyen subtracts:
- Transaction costs
- Refunds
- Chargebacks
- Other adjustments, for example if Adyen already sent you the funds for a transaction, but was unable to receive these funds from the shopper's bank.
For the most up-to-date information about the current payable batch, check the Payouts tab in your Customer Area.
Refunds, chargebacks, and other adjustments are added to the payable batch as they occur, and are not related to the sales day of the original transaction.
For each payable batch that closes, Adyen creates a Settlement details report. The settlement details report contains information about one payout to your bank account. This includes transactions that were credited or debited to your account, and the costs associated with these transactions.
Payout delay
The payout delay determines how many days after the sales day Adyen instructs the payout.
The exact payout delay depends on your franchisor.
Adyen does not instruct payouts on weekends or bank holidays. There is no payout for a particular currency on days when there is a bank holiday in that currency's country. For example:
- There are no USD payouts on July 4th.
- For EUR payouts, German bank holidays apply, because the European Central Bank is based in Frankfurt, Germany.
For a list of bank holidays, download the Adyen observed bank holidays 2026 document.
The following table shows an example payout schedule with a payout delay of two days.
| Sales day | Payout day |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday the next week |
| Saturday | Tuesday the next week |
| Sunday | Tuesday the next week |
After the payout day, the funds can take up to 2 days to arrive in your account. This depends on the currencies and banks involved.
Check your payout
To check your payout:
- Log in to your Customer Area.
- Select the merchant account you want to check.
- Go to Balances > Sales to payouts.
- Select the Payouts tab.
- Select the date range you want to view. Bars appear, representing the payout amount for the selected date range.
- Select a bar to view more detailed information, such as sales and refund amounts.
Change your payout account
If you have several merchant accounts, you can add a separate payout account for each merchant account.
To change your payout account:
- Log in to your Customer Area.
- Select the merchant account for which you want to change the payout account.
- Go to Balances > Payout accounts.
- Select Add payout account.
- Enter your bank account number, and upload a proof of bank account.
- Select Submit.
After Adyen reviews and approves your payout account details, you start receiving payouts on the new account. If there is an issue with verifying the new bank account, you keep receiving payouts on your existing bank account. You can track the progress of your payout account review under Balances > Payout accounts.