Payout account

When you submit documents for a KYC check of your payout account, Adyen verifies that the bank account exists, and that it is owned by the legal entity. If you have several merchant accounts, you may want to add a separate payout account for each merchant account.

When you have your password for Essentials, you can add or change payout accounts.

Proof of bank account

The proof of bank account can be any of the following:

• Bank statements
• Deposit tickets or deposit forms
• Screenshots of your online banking environment
• Official letters issued by a bank
• Cheques

Country specific documents:

• Relevé d'Identité Bancaire (RIB): bank document in France
• TAMIEYTHPIO: bank document in Greece
• Singaporian bank passbooks: bank document in Singapore

Requirements for all documents

The document must show:

The account holder name. This must match your legal entity name.

The account number or IBAN needs to be visible.

The date of issuance needs to be visible and needs to be dated less than 12 months ago. This requirement applies to all types of documents except for RIBs, cheques, online banking environment or TAMIEYTHPIO.

Some RIBs and online banking environments contain a date of issuance. The date of issuance for these must also be less than 12 months ago.

The country where the bank account is located. For EU bank statements, Adyen infers the country from the IBAN.

An indicator that the document was issued by a bank, such as the bank name, a bank logo or a bank-specific font.

We do not accept:

• Photos of bank-issued cards, such as credit or debit cards.
• Edited or personalized documents.
• Documents issued more than 12 months ago.
• Documents where required data points are missing.
• Documents with cut-off, blurry, or low-quality images.
• Documents issued by third party software platforms or programs.

Requirements for specific document types

Direct deposit tickets and forms:

• Must contain a bank logo or bank letterhead.
• Can only be accepted with a stamp or signature from the bank.

Cheques:

• The name of the account holder, account number, and name of the financial institution or logo need to be printed (not handwritten).
• Security features need to be visible for cheques in US and CA.
• The account number and routing number need to be fully visible.
• We can only accept scans or direct photos of cheques.
• We can only accept electronic cheques issued by banks in CA.
• We cannot accept any cheques issued by banks in AU.

Letters from bank or bank account agreements:

• Must contain a bank logo or a bank letterhead.
• All letters must have a stamp or signature from the bank.

The uploaded document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
• Size for PDFs: minimum 1 KB, maximum 4 MB
• Size for other formats: minimum 100 KB, maximum 4 MB