In your Customer Area, you can view and configure notifications about your accounts, Adyen's system status, and other important events.
Requirements
Before you begin, take into account the following requirements.
| Requirement | Description |
|---|---|
| Integration type | You must be onboarded as a franchisee by your franchisor. For more information, see Onboarding. |
Notification center
The Notification center shows notifications for the merchant accounts you select in your notification settings.
The types of notifications include the following:
- Service status: updates about Adyen's platform status, for example scheduled maintenance or service downtime.
- Reporting: disruptions in Customer Area access or delays in report generation.
- Pay by link: transactions paid through payment links.
- Invoices: invoices created for the account.
- Fraud: alerts about payments flagged as potentially fraudulent.
- Chargebacks: alerts about payment disputes initiated by a cardholder.
- Account: required account changes.
To choose which notifications appear in the Notification center, see Configure notification settings.
To see a list of notifications for your merchant accounts:
- In your Customer Area, select the Notification center on the top navigation bar. A red dot on the icon indicates unread notifications.
- Select a notification to view more details. The notification is marked as read.
- Select the three-dot menu (⋮) next to the notification to mark it as read or unsubscribe from it.
- Select Show all notifications to view your full notification history.
Configure notification settings
To configure which notifications you receive:
- Log in to your Customer Area.
- Go to Settings > Notification settings.
- On the Notification settings page, select Select accounts, then select which merchant accounts to include. This applies to both email and Notification center notifications.
- For each notification type, turn the Email or Notification center toggle on or off to choose how you receive it.
When you enable the Email toggle, Adyen sends notifications to the email address linked to your account. When you enable the Notification center toggle, notifications appear in the Notification center in your Customer Area.