Each payment you process with Adyen goes through a series of statuses from authorization to settlement. Understanding these statuses helps you track funds, troubleshoot failed payments, and respond to disputes.
Requirements
Before you begin, take into account the following requirements.
| Requirement | Description |
|---|---|
| Integration type | You must be onboarded as a franchisee by your franchisor. For more information, see Onboarding. |
Regardless of the payment method, each payment goes through the same status sequence. A payment status shows the state of the funds. If a status requires action, you must troubleshoot the payment to reach a final outcome.
The following diagrams show the status sequence for successful and refunded payments.
Check the status of a payment
To check the status of a payment:
- Log in to your Customer Area.
- Go to Payments > Payment list.
- Select the Status filter to view payments with a specific status.
- Select the PSP reference to view the Payment details page.
- Under Payment lifecycle, you can view the history of this payment.
Payment statuses
The following sections describe each payment status and what action to take, if any.
Received
Received is the initial status of all payments. This status registers a validated payment attempt. Adyen charges the gateway or processing fees for the transaction.
The shopper must still complete their authorization. When the shopper completes the authorization, the payment gets the Authorised status.
Authorised
The status changes to Authorised when the shopper's financial institution confirms that the shopper has the available funds in their account. At this point you can deliver goods and services. When the payment is captured, it gets the SentForSettle status.
Canceled
The payment was canceled. No funds are transferred for the payment. This is a final status that cannot change.
If the shopper sees reserved funds: Ask the shopper to contact their bank to release the reserved funds. Share the PSP reference, time stamp, and amount so they can help locate the funds.
SentForSettle
Adyen sent the request to transfer funds to the financial institution, so this payment cannot be canceled. Adyen waits to receive the funds. When the payment is processed, it gets the Settled status.
Settled
The status changes to Settled when the shopper's financial institution has transferred the funds to Adyen. This does not mean that the funds have been paid out to you. Adyen adds the funds to your next payable batch.
To track your settlement: On the payment details page, find the Settlement batch number which is the identifier of the payout batch that includes this payment.
SettleScheduled
This status applies only to Sales day payout transactions.
The shopper's financial institution captured the funds for this payment. Adyen pays out the net transaction amount according to your Sales day payout schedule.
This status appears in reports as Settled.
To track your settlement: On the payment details page, find the Settlement batch number to know when the payment is paid out.
CaptureFailed
The attempt to capture the payment failed. The shopper did not transfer funds to you.
To troubleshoot:
- Check the CaptureFailureReason in Transaction Events to understand why it failed.
- If the payment does not get captured again, contact Support Team.
SentForRefund
Adyen sent the refund request to the financial institution. Adyen waits for confirmation. When the payment is processed, it gets the Refunded status.
Refunded
Adyen deducted the funds from your account. The financial institution intends to refund the funds to the shopper's account. It can take up to 40 days for the shopper's account to receive the funds, depending on the financial institution.
If the shopper does not receive the funds after 40 days: On the payment details page, go to the Refund letter tab and share the letter or Acquirer Reference Number (ARN) with the shopper. They can share this with their financial institution to help locate the funds.
RefundScheduled
The shopper's financial institution took the funds from your account and refunded the shopper. Adyen debits the net transaction amount according to your Sales day payout schedule.
This status appears in reports as Refunded.
If the shopper does not receive the funds after 40 days: On the payment details page, go to the Refund letter tab and share the letter or Acquirer Reference Number (ARN) with the shopper. They can share this with their financial institution to help locate the funds.
Refused
The scheme, financial institution, or Adyen did not approve the payment request. Adyen's machine learning algorithm can also reject payments based on risk level.
To troubleshoot:
- Check the refusal reason to understand why the payment was refused.
- Ask the shopper to contact their issuing bank.
Expired
The payment has expired, and you can no longer capture it.
A payment expires if it gets the Authorised status and does not get captured or canceled after a period of time. This validity period depends on the payment method. For card payments, the validity period is usually 28 days. Some card schemes have specific validity periods.
If the payment expires: Ask the shopper to make a new payment. For example, you can send a payment link.
Chargeback
The shopper attempted to reverse the payment, and the issuer has started a dispute process. Adyen withdraws the disputed funds from your account.
To respond to the chargeback: Go to Risk & disputes > Disputes to defend or accept the chargeback.
If you accept the chargeback, this is the final status. If your defense is successful, the payment gets the ChargebackReversed status.
SecondChargeback
You did not successfully defend the first chargeback. The shopper attempted to reverse the payment again. Adyen withdraws the disputed funds from your account. This is a final status that cannot change.
ChargebackReversed
Adyen transferred the disputed funds back to your account. You successfully defended the dispute, or the shopper repaid the funds. This is a final status for successful disputes.