Are you looking for test card numbers?

Would you like to contact support?

User-management icon

Payments lifecycle

Learn about payment statuses and how you can track them.

Regardless of the payment method, each payment goes through the same basic status sequence. The diagrams below show the sequence of statuses for successful and refunded payments.
To check the status of a payment:
  1. Log in to Essentials.
  2. Go to Payments.
  3. Check the Status column for this payment.

Received

Received is the initial status of all payments. It is the registration of a validated payment attempt. This is where we charge the gateway or processing fees for the transaction.

Authorised

The status changes to Authorised when the shopper's bank confirms that the shopper has the available funds in their account. At this point you can proceed with the delivery of goods and services.

SentForSettle

The status changes to SentForSettle when the request for transferring the funds has been sent to the shopper's bank. At this point it's no longer possible to cancel the payment, and you would need to refund it instead.

Settled

The status changes to Settled when the shopper's bank has transferred the funds to Adyen. The funds will be added to your next payable batch.

SentForRefund

SentForRefund means that the refund is on its way.

Refunded

Refunded means that the shopper has received their money. The funds will be deducted from your next payable batch.