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Look up payments

Look up detailed information about payments.

In your Customer Area, the Payments section contains a list of all your payments. You can filter by criteria such as status or payment method, and view detailed information about individual payments.

Requirements

Before you begin, take into account the following requirements.

Requirement Description
Integration type You must be onboarded as a franchisee by your franchisor. For more information, see Onboarding.
Customer Area roles To view payments, you must have the following role:
View key payments data.
To export the payment list as a .csv file, you must have the following role:
Export payments.
(Optional) To view unmasked shopper details, you must have the following role:
Merchant view PII.

View all payments

To view a list of all payments:

  1. Log in to your Customer Area.
  2. Go to Payments > Payment list. You see a list of all payments processed through your merchant account within a specific date range.
  3. Select the settings icon to open the Configuration settings panel.
  4. In the Configuration settings panel, turn on the toggle for each column you want to add, for example Store, Shopper email, or Unique Terminal ID.

Export payments

To export the payment list as a .csv file:

  1. Log in to your Customer Area.
  2. Go to Payments > Payment list.
  3. Select Export.

Find a payment

To find a payment:

  1. Log in to your Customer Area.
  2. Go to Payments > Payment list.
  3. Use the search bar or filters to find a payment. For example, filter by date, status, amount, shopper interaction, payment method, or store. To see more filters, select All filters.

View payment details

To view details of a payment:

  1. Log in to your Customer Area.
  2. Go to Payments > Payment list.
  3. Select the PSP reference of a payment to open its Payment details page.

The page has the following tabs:

  • Overview: detailed information about the payment.
  • Cancel or refund: cancel or refund the payment, if possible.
  • Refund letter: a refund letter to share with the customer, if available.
  • Payment lifecycle: the statuses the payment has passed through.
  • Receipt: the receipt for the payment. Only available for point-of-sale payments processed through a terminal.

Overview tab

The Overview tab shows detailed information about the payment.

Field Description
PSP reference Adyen's unique 16-character reference for this payment.
Date The date the payment status became Received.
Payment method The payment method used for this payment.
Cardholder name The name of the cardholder.
Card number The card number, with some digits masked.
Expiry date The expiry date of the card.
Issuer country The country of the card issuer.
Shopper interaction How the payment was processed:
  • Ecommerce: online payment.
  • POS: point-of-sale payment.
  • ContAuth: payment using stored payment details.
Shopper name The name of the shopper.
Shopper email The email address of the shopper.
Settlement batch The payout batch for this payment. Only shown for payments with the status Settled or Refunded.
Merchant reference Your reference for this payment.
Merchant account The merchant account that processed this payment.
Status The payment status.
Acquirer response The response from the card issuer or financial network. Shows whether the payment was approved or refused, and the refusal reason if refused.

Shopper details such as cardholder name and address are masked by default. To view unmasked shopper details, your user must have the Merchant view PII user role.

See also