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Configure and accept webhooks to get updates about activities in your balance platform.

Adyen sends webhooks to inform your system about events that occur in your balance platform. These events include when a card user makes a payment with their Adyen-issued card, or when a merchant starts a refund.

When an event occurs, Adyen makes an HTTP POST request to a URL on your server and includes the details of the event in the request body.

You can use these webhooks to build your implementation, for example, to update balances in your own dashboards or keep track of incoming funds.

On this page, you'll find information about how to:

  1. Set up your webhook endpoint.
  2. Configure webhooks in your Balance Platform Customer Area.
  3. (Recommended) Validate HMAC signatures.
  4. Accept webhooks.

Step 1: Set up a webhook endpoint

Create an endpoint on your server that:

  • Can receive a JSON object.
  • Has an open TCP port for HTTPS traffic on port 443, 8443, or 8843.
  • Can handle basic authentication.

Step 2: Configure webhooks in your Balance Platform Customer Area

When you have an endpoint ready, you can configure and subscribe to webhooks in your Balance Platform Customer Area. To do this, your user account must have the Developer role. For more information, see the user roles.

To configure webhooks:

  1. Log in to your Balance Platform Customer Area.
  2. Go to Developers > Webhooks.
  3. Select the Webhook button in the upper right corner.
  4. Choose the webhook that you want to subscribe to and select Add.
  5. Under General, select the edit icon and configure the following fields:
    • Description: Add a description for your webhook.
    • Server configuration
      • URL: Enter your HTTPS URL.
      • Encryption Protocol: TLSv1.2 or TLSv1.3.
      • Version: If there are multiple versions supported for the webhook, select the version that you want to receive on your webhook endpoint.
  6. Under Security, select the edit icon and configure the following fields:
    • Basic authentication: Enter your server's username and password for basic authentication. We include these details in the header of the webhook to authenticate with your server.
    • HMAC Key: Select Generate to create a hex-encoded HMAC key. You need this key to receive HMAC signed webhooks. Save the HMAC key securely in your system — you won't be able to copy it later.
  7. Select Save webhook.

You can configure webhooks only via your Balance Platform Customer Area. When you are already receiving webhooks, make sure you accept each one.

If you are processing payments with Adyen and want to reuse an existing endpoint, make sure the endpoint can handle the Balance Platform webhook structure. This differs from Adyen's standard webhooks.

Step 3 (Recommended): Validate the HMAC signature

Adyen signs every webhook with an HMAC signature in the request header. You can verify the HMAC signature to add an extra layer of security. By verifying this signature, you'll confirm that the webhook was sent by Adyen and was not modified during transmission.

  1. For every webhook that you receive, get the values from the following headers:

    • HmacSignature: Contains the signature.
    • Protocol: The protocol used to create the signature, HmacSHA256.
  2. Calculate the signature using:

    • SHA256.
    • The request body and secret key in binary.
      Make sure that the request body is as it is—don't deserialize it.

    Then base64-encode the result.

  3. Compare the HmacSignature received from the header and the calculated signature. If the signatures match, then the webhook was sent by Adyen and was not modified during transmission.

Here are some examples of how you to validate the HMAC signature.

Step 4: Accept webhooks

To ensure that your server is properly accepting webhooks, we require you to acknowledge every webhook of any type with a response containing the string: [accepted].

If we don't receive this response within 10 seconds, for example, because your server is down, all webhooks to your endpoint will be queued and retried. For more information, refer to Queued webhooks.

When your server receives a webhook:

  1. Verify the HMAC signature included in the webhook.
    This is to confirm that the webhook was sent by Adyen, and was not modified during transmission. If the HMAC signature is not valid, we do not recommend acknowledging the webhook.
  2. Store the webhook in your database.
  3. Acknowledge the webhook with HTTP 200 and [accepted] in the response body.
  4. Apply your business logic.
    Make sure that you acknowledge the webhook before applying any business logic, because a breakage in your business logic could prevent important messages from reaching your system.

Adding our network to your firewall's allowlist

Depending on your network and security requirements, you might need to add our network to your firewall's allowlist to receive webhooks.

We do not provide a list of IP addresses. IP addresses change over time due to various reasons, such as ISP configuration changes. This can lead to disruptions in receiving webhooks if IP addresses are hard-coded.

To make sure you can communicate with our network, you can either:

  • Use a domain allowlist. Include our domain if your network configuration allows domain allowlisting.
  • Systematically resolve our IP addresses. Perform DNS lookup for We recommend that you check every hour. However, if you choose to hardcode the resolved IP addresses to an allowlist, you still run the risk of a disruption if IP addresses change during the DNS lookup interval.

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