Payment statuses and corresponding reports
In financial reports, you can find entries from transactions in different stages of the Payments lifecycle. The following chart indicates which statuses are recorded in which reports:
The Payment accounting report includes payments with the following statuses:
- Received: Payment attempt with validated details.
- Authorised: Authorised response from acquirer.
- Settled/Refunded: Payment attempt with validated details.
- Error: Error occurred when communicating. You also receive webhooks for payments with this status.
- Refused: Refused response from Acquirer or fraud module. You also receive webhooks for payments with this status.
- SentForSettle: Modification/system: request capture of funds from shopper. You also receive webhooks for payments with this status.
- Cancelled: Modification: do not allow funds transfer. You also receive webhooks for payments with this status.
- Expired: Payment was not captured within time limit.
- SentForRefund: Modification: transfer funds (refund). You also receive webhooks for payments with this status.
The Settlement details report includes payments with the following statuses:
- Settled: System: funds captured are released to merchant payable.
- Chargeback: Payment was reversed by schemes. You also receive webhooks for payments with this status.
- Refunded: Funds deducted from merchant payable.
- ChargebackReversed: Chargeback was reversed by schemes. You also receive webhooks for payments with this status.
The Dispute transaction details report includes payments with the following statuses:
- Notification of Chargeback: Notification of a pending chargeback. You also receive webhooks for payments with this status.
- Request for information: Request for more information about the payment. You also receive webhooks for payments with this status.