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Balance transfers

Get the details of the balance transfers in your settlement batches.

Sometimes a balance transfer appears in a settlement batch. A balance transfer is when funds from one settlement batch transfers to another. The transfer can be either from a previous batch or to a next batch.

To check the reason for a balance transfer, you can use:

Step 1: Find balance transfers

Use the following columns in the Settlement details report to find balance transfers from your settlement batch:

  • Type: An entry with the type Balancetransfer identifies it as a balance transfer.
  • Net Currency: The currency of the net amount.
  • Net Debit: The net amount.
  • Modification Merchant Reference: Specifies if the balance transfer is to a following batch or from a previous batch.

Examples

The following example shows a balance transfer entry with select columns from a Settlement details report for a batch with the Batch Number of 123.

Type Modification Reference Net Currency Net Debit (NC) Net Credit (NC) Batch Number Modification Merchant Reference
Balancetransfer Balancetransfer EUR 4.19 123 Balancetransfer to batch 124

The following example shows a balance transfer entry with select columns from a Settlement details report for a batch with the Batch Number of 124.

Type Modification Reference Net Currency Net Debit (NC) Net Credit (NC) Batch Number Modification Merchant Reference
Balancetransfer Balancetransfer EUR 4.19 124 Balancetransfer from batch 123

Step 2: Find the balance transfer reason code

For this step, look in the BalanceTransfer sheet in the Company Payout report.

Use the Amount and Payable Number columns to match amounts and batch numbers to the balance transfer entries you found in the Settlement details report.

Find the reason in the Reason Code column. The possible values include:

Reason Code Description
MISSING_DEPOSIT The payout has been blocked because the Deposit either isn't configured or is incorrectly configured.
To check if the Deposit is configured:
1. Log into your Customer Area and select a merchant account.
2. Go to Account > Account settings.
To configure the Deposit, contact your Account Manager or Support Team.
MISSING_MPL_CONFIG The payout has been blocked because the Merchant Potential Liability (MPL) isn't configured.
To check if MPL is configured:
1. Log into your Customer Area and select a merchant account.
2. Go to Account > Account settings.
To configure the MPL, contact your Account Manager or Support Team.
MISSING_SETTLEMENTFLOW_CONFIG Some of your payout account details are missing or your payout account is still being approved.
To check the status of your payout account:
1. Log into your Customer Area and select a merchant account.
2. Go to Finance > Payout accounts. If there's a Rejected or Pending approval message next to your payout account, contact your Account Manager or Support Team to fix the problem.
MPL_EXCEEDED There are anticipated refunds or chargebacks that exceed your Payable balance. Adyen withholds the payout to reduce financial risk. Check your Merchant Potential Liability configuration for more information.
NEGATIVE_AMOUNT_COMPENSATION You have a negative payable amount on your account. The balance transfer funds your Reserve.
NEGATIVE_INPROCESS The total of in-process funds and payable funds is negative. This can occur when a merchant account has initiated more refunds than it has received payments. This is usually the case when there’s only a partial balance transfer and a partial payout.
PAYOUT_ACCOUNT_CONFIG Your payout account either isn't configured or is incorrectly configured. Learn to manage your payout account details.
This can also mean that your payout account doesn't support a currency in the payout batch. When this happens, Adyen exchanges the primary settlement currency with a one-day delay. Only one balance transfer occurs between the day the bank account is closed and the day the foreign currency is exchanged. The audit trail shows whether a bank account was closed or changed.
PAYOUTS_BLOCKED The payout has either been blocked by Adyen manually or automatically due to returned payouts. Contact your Account Manager or Support Team to learn the details of the audit trail.