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Time zone setting

Learn how the time zone setting affects how Adyen reports are generated.

Time zones affect the start and end of the data in your reports, so you must configure your time zone setting.

Your account time zone setting

You can view the account time zone setting in your Customer Area in Settings > Account settings. The Timezone in the General section shows which time zone your account is set to.

Changing your time zone setting

Changing the time zone for your account does not change the reports that have already been generated, and might lead to an initial gap or overlap in reports. Because of this, do the following when you want to change your time zone setting:

  1. Generate, download, and save your reports.
  2. Contact our Support Team and ask them to change the time zone setting for your account.
  3. Generate and download the reports again.
  4. Merge each old report with the corresponding new report and remove any duplicate data.

How we automatically generate reports

The report time zone determines the beginning and end of the reporting period for each report.

Some reports use the account time zone as the report time zone. It is possible that a company account has a different time zone setting than a merchant account. The report time zone depends on the account from which it is generated.

Adyen is changing the report generation times for some reports. The table shows when in 2025 the new generation times go into effect, and for which environment (live, test). To compare and test, the table also contains the generation times before the switchover dates.

Report
Generation time
Settlement details report (at batch closing) Starting August 27 (test), and September 17 (live):
  • Within 3 hours after the payable closing time. An overview of all payable closing time settings per merchant account is available in your Customer Area, on the company account, under Finance > Payout model.
Prior to the switchover dates:
  • 2 hours after the payable closing time. An overview of all payable closing time settings per merchant account is available in your Customer Area, on the company account, under Finance > Payout model.
Settlement details report (periodic) Starting August 27 (test), and September 17 (live):
  • Before 6:00 AM, in the time zone set for the account.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Aggregate settlement details report Starting August 27 (test), and September 17 (live):
  • Before 10:00 AM, in the time zone set for the account.
Prior to the switchover dates:
  • 2 hours after the payable closing time. An overview of all payable closing time settings per merchant account is available in your Customer Area, on the company account, under Finance > Payout model.
External settlement detail report Starting August 27 (test), and September 17 (live):
  • Before 6:00 AM, in the time zone set for the account.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Payment accounting report Starting August 27 (test), and September 17 (live):
  • Before 6:00 AM, in the time zone set for the account.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Daily finance report Starting August 27 (test), and September 17 (live):
  • Before 10:00 AM, CET.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Monthly finance report Starting August 27 (test), and September 17 (live):
  • Before 10:00 AM, CET.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Dispute transaction details report Starting August 27 (test), and September 17 (live):
  • Before 10:00 AM, in the time zone set for the account.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Received payment details report Starting August 27 (test), and September 17 (live):
  • Before 6:00 AM, in the time zone set for the account.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Exchange rate report Starting August 27 (test), and September 17, 2025 (live):
  • Before 7:00 AM, in the time zone set for the account.
Prior to the switchover dates:
  • Before 7:00 AM, in the time zone set for the account.
Balance Platform Statement Report Starting September 09 (test), and October 15 (live):
  • Within 6 hours after the latest sales day closing of all balance accounts.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, in the west-most time zone of all balance accounts.
Balance Platform Accounting Report Starting September 09 (test), and October 15 (live):
  • Before 6:00 AM, CET.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Balance Platform Balance Report Starting September 09 (test), and October 15 (live):
  • Within 6 hours after the latest sales day closing of all balance accounts.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, in the west-most time zone of all balance accounts.
Balance Platform Fee Report Starting September 09 (test), and October 15 (live):
  • Before 6:00 AM, CET.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.
Balance Platform Payout Report Starting September 09 (test), and October 15 (live):
  • Before 2:00 AM, CET.
Prior to the switchover dates:
  • Between 2:00 AM and 10:00 AM, CET.

See also