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MOTO payments through Customer Area

Use Virtual Terminal to accept Mail Order/Telephone Order (MOTO) payments.

Your Customer Area includes the Virtual Terminal user interface that you can use to accept Mail Order/Telephone Order (MOTO) payments. For example, when a shopper calls your call center, you enter the shopper's card details in Virtual Terminal and make a payment.

Requirements

Requirement Description
Customer Area roles Make sure that you have the following role:
  • Create payments from virtual terminal in the CA
Webhooks Subscribe to the following webhook:
  • Standard webhook

Make a payment

To make a payment in Virtual Terminal:

  1. In your Customer Area, select the merchant account to use for the payment.
  2. Go to Virtual Terminal.
  3. Under Store selection, select the store to process a payment for.
  4. On the following pages, fill in the fields for shopper information and payment details.
  5. Submit the payment.
    You get a confirmation page for the transaction that shows if it was successful.

Supported fields

The following fields are supported on the Virtual Terminal transaction details form.

For some industries, you have additional fields for information that is relevant to your industry. For example, if the Merchant Category Code (MCC) associated with your account indicates that you are in the airline industry, you get fields that are related to airline industry transactions.

  • Merchant account
  • Store ID
  • Amount
  • Currency
  • Merchant reference
  • Country/Region

Test and go live

Test that Virtual Terminal payments work as expected:

  1. In your test Customer Area, go to Virtual Terminal and make a payment with test card details.
  2. Make sure that the test payment shows up on the list of payments in your Customer Area.
  3. Get the AUTHORISATION webhook on your server.

Before you go live, make sure of the following:

  • The fields on the Virtual Terminal payment form meet your business requirements.
  • You have submitted the Self Assessment Questionnaire C-VT (SAQ C-VT) for PCI DSS compliance. Reach out to your Adyen contact to get this form.
  • Your Customer Area users know how to use the Virtual Terminal user interface.

Use the Virtual Terminal in your live Customer Area to make live MOTO payments.