This page is for classic Adyen for Platforms integrations. If you are just starting your implementation, refer to our new integration guide instead.
When a verification error occurs, Adyen informs you by sending verification codes and descriptions through notification webhooks or API responses.
The descriptions are for you and should not be shared with your account holders as they might communicate information that can be used by malicious third parties. It is better to communicate general failures and request account holders to re-upload their details.
On this page, you'll find verification codes for version 5 and later. For version 4 and earlier, refer to v4 verification codes.
Identity verification
These codes can be returned when verifying the identity of an account holder.
| Code | Description |
|---|---|
| 1302 | This user was not found in the database. Please update your personal details or upload a document. |
| 1311 | Please provide the identity document of the individual. |
| 1312 | Unacceptable risks associated with the accountholder. |
| 1304 | The maximum amount of retries has been surpassed. Please don't retry. Please provide a passport. |
| 1320 | The user is being manually reviewed by Adyen's onboarding team. |
| 1330 | Data is not valid. |
Document verification
These codes can be returned when verifying document uploads.
| Code | Description |
|---|---|
| 1101 | The ID document does not belong to the configured account holder. Please upload a document that does belong to the account holder or change the details of the account. If the document is the correct one, please double check there are no typing errors in the name or date of birth of the account holder. |
| 1102 | Not all details on document fully visible. |
| 1103 | Not a valid/high quality document. |
| 1104 | Document has expired. |
| 1105 | Document type not supported in this area. |
| 1106 | Data is not valid provided. |
| 1107 | The maximum amount of retries has been surpassed. Please don't retry. Document verification is pending. |
| 1108 | Not all security features are visible or readable in the image. |
| 1109 | Unable to process image; the resolution is too low. |
| 1110 | Unable to process image; the image is out of focus. |
| 1111 | Unable to process image; the image has too much glare. |
| 1112 | Unable to process image; the image is poorly exposed. |
| 1113 | Unable to process image; the image color depth is too low. |
| 1114 | Unable to process image; the image quality is too poor. |
| 1115 | Unable to process image; the file format, language, or document type is not supported. |
| 1116 | The image is in black and white; please provide a color image. |
| 1117 | Unrecognized document; please provide a supported document type. |
| 1120 | Possible fraud hit on account details. The user is being manually reviewed by Adyen's onboarding team. |
| 1130 | Data is not valid. |
| 1151 | Document does not belong to configured account holder. |
| 1152 | Not a valid document. |
| 1153 | The document is of insufficient image quality, please upload a clearer image. |
| 1154 | Document has expired. |
| 1155 | Document is not supported in this area; please upload passport or national ID. |
| 1156 | MRZ code is missing / obstructed. |
| 1157 | Please provide front and back of the ID. |
| 1158 | Last name on the document does not match that of accountholder. |
| 1159 | First name on the document does not match that of accountholder. |
| 1160 | DOB on the document does not match that of the accountholder. |
| 1161 | Document contains sensitive information. |
Bank account verification
These codes can be returned when verifying the bank account of an account holder.
| Code | Description |
|---|---|
| 3101 | Owner and/or account number do not match configured details. |
| 3102 | Owner and/or account number missing from document. |
| 3103 | Not a valid high quality bank document. |
| 3104 | Unable to verify bank account with information provided. Please verify that the information provided is correct. If the information is correct, provide a bank statement clearly showing the bank logo, bank account number, and account holder name. This statement must verify that the bank account details are tied to the individual who is being verified. |
| 3105 | Bank statement older than 3 months. |
| 3106 | Not a valid bank statement. |
| 3109 | The maximum amount of retries has been surpassed, please provide a document. |
| 3110 | The maximum amount of retries has been surpassed. Please don't retry. Document verification is pending. |
| 3111 | The routing number provided is incorrect. Please provide the correct ABA routing number associated with this account. |
| 3112 | The account number provided is incorrect. Please provide the correct account number. |
| 3113 | This institution is not programmatically covered. Please use a different financial institution or upload a copy of your bank statement. |
| 3114 | This institution is not eligible for payouts on Platforms. Please provide a different bank account. |
| 3120 | The user is being manually reviewed by Adyen's onboarding team |
| 8000 | There was a technical issue when processing verification checks. A retry has been scheduled. |
| 3130 | Data is not valid. |
| 3151 | Bank logo not on statement. |
| 3152 | Account number not on statement. |
| 3153 | Account owner name not on statement. |
| 3154 | Account number on statement does not match account holder entered information. |
| 3155 | Bank account does not belong to account holder. |
| 3156 | Image quality of statement not sufficient. |
| 3157 | Document type not accepted. |
| 3158 | Bank logo and account number not on statement. |
| 3159 | Bank logo, account number, and account owner name not on statement. |
| 3160 | Account number, and account owner name not on statement. |
| 3161 | Bank logo and account owner name not on statement. |
| 3162 | Bank account country does not match accountholder location. |
| 3163 | Document contains sensitive information. |
Company verification
These codes can be returned when verifying the company information of an account holder.
| Code | Description |
|---|---|
| 2101 | Business registration and/or company name and/or the shareholders appear to be incorrect. |
| 2102 | The maximum amount of retries has been surpassed. Please don't retry. Please provide a document. |
| 2120 | The account is under manual risk evaluation, this evaluation may take longer than the usual approval times. |
| 2130 | Business registration and/or company name and/or the shareholders appear to be incorrect or cannot be verified. |
| 2151 | An individual appears to have on-boarded as a business. Please complete the individual on-boarding flow. |
| 2152 | Business entity name could not be verified. |
| 2153 | Business registration number could not be verified. |
| 2154 | Business VAT number could not be verified. |
| 2155 | Could not verify connection between individual listed as shareholder and the legal entity. |
| 2156 | The submitted address does not match the company extract. |
| 2157 | The submitted business registration number does not match the company extract. |
| 2158 | The submitted legal name does not match the company extract. |
| 2159 | The doing business as name is provided as legal name. |
| 2160 | The submitted country does not match the company extract. |
| 2161 | The address is a PO box. |
| 2162 | The company extract does not contain the legal name. |
| 2163 | The company extract does not contain the business registration number. |
| 2164 | Unrecognized document; please provide a supported document type. |
| 2165 | Unable to process image; the image quality is too poor. |
| 2166 | The legal entity type submitted in the application does not match documentation provided (Trust). Update legal entity type. |
| 2167 | The legal entity type submitted in the application does not match documentation provided (Partnership). Update legal entity type. |
| 2168 | The legal entity type submitted in the application does not match documentation provided (Business). Update legal entity type. |
| 2169 | The legal entity type submitted in the application does not match documentation provided (Individual). Update legal entity type. |