On this page, you can find additional configuration for adding Trustly to your Drop-in integration.
Before you begin
This page assumes you have already:
You don't need to send additional fields for Trustly. To see optional fields that you can send for all payment methods, choose the endpoint you integrated:
- /sessions: This is the default with Drop-in v5.0.0 or later.
- /payments: If you implemented an additional use case.
There is no Trustly specific configuration for Drop-in.
In rare scenarios (around 0.2% of all cases), it is possible that you do not receive the funds even after receiving a successful AUTHORISATION webhook. The successful AUTHORISATION webhook means that the payment has passed the verifications that the issuer and Trustly run on the shopper account, and that the bank transfer was initiated successfully. However, the payment can still fail for the following reasons:
- The shopper cancelled the transaction. Banks in some countries (including Germany) allow shoppers to cancel bank transfers until midnight of the day of the transaction.
- Some banks process transactions with a delay and do not block the funds for an authorized Trustly payment. For example, if the shopper completes a Trustly payment on a Saturday, the bank might only process it on Monday. If the shopper has withdrawn sufficient funds in the meantime, the payment will fail.
In these cases, Adyen is not informed that the transaction failed. We also don't know whether the bank might still process it later.
On our side, the status of the payment is SentForSettle until we receive the funds. You can check the status of the payment in your Customer Area.
If we have not received the funds after 8 calendar days, the status of the payment becomes Settled, then Chargeback, and you receive a CHARGEBACK webhook.
You cannot defend Trustly chargebacks.
In case we receive the money after this point, you receive a CHARGEBACK_REVERSED webhook.
Test and go live
Use the test credentials provided by Trustly. When prompted for a one-time passcode, copy the one-time passcode provided in the form. You can then check the status of Trustly test payments in your Customer Area > Transactions > Payments.
Before you can accept live Trustly payments, you need to submit a request for Trustly in your live Customer Area.