Our partners are organizations that help you integrate with Adyen. For example, they might configure your terminals to accept in-person payments. To allow a partner to manage parts of your Adyen account, add a partner user for them.
You can specify which of your merchant accounts a partner can access. You can also assign user roles to determine what a partner user can view and do.
Add a partner user
To be able to add a partner user, you need to have:
- Merchant admin user role
- Access to the company account or merchant account you want to add a partner user to
- All the roles and permissions that the partner is requesting
To add a new partner user to your company or merchant accounts:
- Log in to your Customer Area.
- Go to Settings > Partner users, and select Add partner.
- Enter the partner user email address and select Continue.
The email address needs to match your partner's existing Adyen Partner Portal account. If you are unsure what email address your partner has signed up with, contact your partner.
- Select one or more accounts for your partner to access and select Continue.
- To give access to all your merchant accounts, select your company account.
- For your information security, select only the roles your partner needs.
- Select the relevant user roles for your partner and select Continue.
- For your information security, select only the roles your partner needs.
- Review the information that you provided and select Add partner.
- Confirm you take responsibility for adding the partner user to your account.
After successfully adding a partner user:
- You and other admins of your account will receive a confirmation email.
- Your partner receives an invitation email.
View and change partner user roles
After you create a partner user, you may want to assign them other roles or change their account access. Remember that you can only assign roles or give access to accounts that your own user already has.
To change partner user roles, you need to have one of the following user roles:
- Merchant admin
- Merchant user management
To change a partner user's roles:
- Log in to your Customer Area, and go to Settings > Partner users.
- Select the relevant partner user. This opens the partner user details page.
- Select the edit icon and make your changes.
- Select Save.
Revoke access
After you create a partner user, you may want to (temporarily) revoke their access to your company or merchant accounts. After you revoke access, you can restore access for the previously enabled roles.
To revoke a partner user's access to your company or merchant accounts:
- Log in to your Customer Area, and go to Settings > Partner users.
- Select the relevant partner user. This opens the partner user details page.
- Under User details, select Revoke access.
- Select Save.