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Manage payments

Learn how to look up and manage payments in your Customer Area.

If you need to refund, cancel, or capture a payment, you can do that either using our APIs, or in your Adyen Customer Area.

On this page, you'll learn how to:

Look up payments

In the Customer Area, you can look up information about all payments processed under your company account for different regions and currencies. To see a list of all payments:

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments.

For each payment, you can see information including:

  • PSP reference: Adyen's unique 16-character reference for this payment.
  • Merchant reference: Your reference for this payment.
  • Account: The merchant account through which this payment was processed.
    To see only payments processed through a specific merchant account, switch to that merchant account.
  • Method: The payment method used to process this payment.
  • Status: The current status of the payment.

You can use the Filter button in the upper-right corner to filter payments by Date, Status, Risk score, Payment method, and other properties.

Payment details

For more information about a payment, select the PSP reference of that payment in the payments list. This opens the Payment Details page, where you can view details such as:

  • Whether 3D Secure was applied, and whether a liability shift occurred.
  • The fraud score assigned to the payment.
  • The history of different statuses that the payment has gone through.
  • Fees associated to the payment.
  • The Acquirer Reference Number (ARN), which can be used to track a refund.

To see how to look up a payment, you can also watch a video here:

Refund a payment

If you want to return the funds to your shopper, for example if they returned an item, you need to refund the payment:

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments, and select the PSP reference of the payment that you want to refund.
    This opens the Payment Details page.
  3. In the Submit Refund Request section, enter
    • Reference: Your reference for the refund request.
    • Amount: The amount you want to refund. This must be either the same or, in case of a partial refund, less than the captured amount.

      The Submit Refund Request section is only available if the payment has been captured (if the status is SentForSettle or Settled).

  4. Select Send Refund.

To see how to refund a payment, you can also watch a video here:

Cancel a payment

Separate capture

To learn if a payment method supports separate capture, refer to the payment method page, for example for Cards or iDEAL.

For payment methods that support separate capture, you might want to cancel the payment before it has been captured, for example when an item is out of stock. Cancelling the payment releases the funds back to the shopper.

To cancel a payment:

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments, and select the PSP reference of the payment that you want to cancel.
    This opens the Payment Details page.
  3. In the Submit Cancel Request section, select Send Cancel.

The Submit Cancel Request section is only available if the payment has not yet been captured (if the status is Authorised).

To see how to cancel a payment, you can also watch a video here:

Capture a payment

For payment methods that support separate capture, you might want to capture the payment manually, for example when the goods have been shipped. Capturing the payment triggers the funds to be transferred from the shopper to your account.

To capture a payment:

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments, and select the PSP reference of the payment that you want to capture.
    This opens the Payment Details page.
  3. In the Submit Capture Request section, enter your reference for the capture.

    The Submit Capture Request section is only available if the payment has not yet been captured (if the status is Authorised).

  4. Select Send Capture.

See also