Manage users

Users let people in your organization access the Customer Area, where they can view and manage different parts of your Adyen account. You can control a user's permissions by assigning roles, and by specifying which merchant accounts they can access.

When you sign up for an Adyen account, you get an admin login for the Customer Area. The admin user has the most common roles and access to all linked merchant accounts. As the admin user, you can then create new users for other people in your company.

On this page, you'll learn how to:

• Check which roles your own user has.
• Reset your own password if you forgot it.
• Create or duplicate users.
• Change a user's permissions.
• Add trusted IP addresses.
• Delete users.
• Get an overview of all users.

View your own roles

To see which roles are assigned to your own user:

1. Log in to your Customer Area.
2. Select the user menu icon in the top right corner.
3. Select Profile.
4. In the Roles pane, select the arrow to see a list of all roles assigned to your user. You can also search for a specific role.

Reset your own password

If you log in to the Customer Area with your email address and password, you can reset your password yourself. The test and live environments are separate, so reset your password in the environment where you want to log in.

To reset your password:

1. Go to the Customer Area login page and select Live or Test.

2. In the Username field, enter your email address and select Next.

   If you log in with a username instead of an email address, also enter your Account. This is your Company Account name, and is case-sensitive.

3. Below the Password field, select Forgot your password?. The page that opens has your details filled in.

4. Check that your details are correct, and select Send reset link. If you do not receive an email within 15 minutes, check your spam folder. If the email is not there, ask your admin to check the email address registered for your user.

5. In the Here is your password reset link email from Adyen, select Reset password.

6. On the Create new password page, enter and confirm your new password, then select Save. Your password must:

   • Have at least 12 characters.
   • Include a lowercase letter (a-z), an uppercase letter (A-Z), a number (0-9), and a special character.
   • Not include currency symbols or accented letters.

7. On the New password saved page, select Log in. Log in with your new password and your existing multifactor authentication (MFA) method.

If you cannot reset your password yourself

You cannot reset your password yourself in the following cases:

• You log in with single sign-on (SSO). You log in through your identity provider, so you do not have a Customer Area password. See Log in with single sign-on.
• Your admin does not allow you to reset your own password. Instead of a reset link, you receive an email that tells you to contact your admin.
• You cannot access the email address registered for your user, or your user is deactivated.

In these cases, ask your admin to send you a password reset email or to update your user. Your admin is the person who created your user. If your admin cannot help, submit a request for help to Adyen.

Create a user

To be able to create users, you need to have one of the following roles:

• Merchant admin
• Merchant user management

To create a user:

1. On the User details page, select the login method for the user and fill in the required fields. We recommend single sign-on as the login method. The login method options include:
   • SSO: The user must use single sign-on.
   • Email and password: The user must sign in with their email and password.
2. Select Continue.
3. For Accounts, you can choose which accounts the user will be able to access. Remember that you can only give access to merchant accounts and account groups that your own user already has. For example, if you give access to an account group that contains merchant accounts A, B, and C, but you only have access to A and B, the new user will also only have access to A and B.
4. For Roles, you can assign individual roles or role groups. You can only assign roles that your own user already has. For a list of all possible roles, see user roles. If you need to assign a role that neither you nor your admin user has, contact our Support Team.
5. In the Summary page you can review and edit the details, accounts, and roles you assigned to the new user.
6. Select Create new user.

The new user receives an email with a link to verify their email address and set up a password, and to set up Multifactor Authentication (MFA) for their Customer Area account.

Resend email verification

If the user does not verify their email address and create a password within the link expiry time, you need to resend them an email verification:

1. Log in to your Customer Area.
2. Go to Settings > Users, and select the user from the list.
3. In the User details pane, select Resend email verification.

The user receives an email with a link to verify their email address and to create a password, and to set up Multifactor Authentication (MFA) for their Customer Area account.

Send a password reset email

If the user has forgotten their password, they can reset it themselves. If they cannot, send them a password reset email:

1. Log in to your Customer Area.
2. Go to Settings > Users, and select the user from the list.
3. In the User details pane, select Send password reset.

The user receives an email with a link to create a password for their Customer Area account.

Duplicate an existing user

Duplicating an existing user allows you to quickly create a new user with the same permissions as an existing user. This is useful, for example, if several people in your organization need to perform the same payments-related tasks.

Because you can only assign permissions that your own user already has, it is possible that the new user has fewer permissions than the user you want to duplicate. For example, if you duplicate a user who has the Risk admin role, but you do not have this role yourself, the duplicate user won't have this role either.

To be able to duplicate users, you need to have one of the following roles:

• Merchant admin
• Merchant user management

To duplicate an existing user:

1. Log in to your Customer Area, and go to Settings > Users. This opens the list with all users linked to your company account.
2. Select the copy button in the Actions column next to the user that you want to duplicate.
3. Enter a username and email address for the new user. The Accounts and Roles panes show the accounts and roles the duplicate user has access to.
4. Select Create user.

The new user receives an email with a link to verify their email address and create a password, and to set up Multifactor Authentication (MFA) for their Customer Area account.

View and change user permissions

After you create a user, you may want to assign them other roles or change their account access. Remember that you can only assign roles or give access to accounts that your own user already has.

To change user permissions, you need to have one of the following roles:

• Merchant admin
• Merchant user management

To change a user's permissions:

1. Log in to your Customer Area, and go to Settings > Users.
2. Select the user from the list. This opens the user details page.
3. Select the edit icon and make your changes.
4. Select Save.

Add trusted IP addresses

As a security measure, you can define a range of trusted IP addresses from which a user can log in. The maximum number of trusted IP addresses you can add is 45.

When you add a range of trusted IP addresses for a user, the user is only allowed to log in from that range. Login attempts from outside that range will be blocked.

To add trusted IP addresses:

1. Log in to your Customer Area, and go to Settings > Users.
2. Select the user from the list. This opens the user details page.
3. In the Trusted IP addresses section, select Add IP address.
4. Enter the IP address and select a range from the drop-down menu.
5. Select Add.

Delete an existing user

If you want to remove the access permissions of a user, for example, because they have left your company, you need to deactivate the user.

To be able to deactivate users, you need to have one of the following roles:

• Merchant admin
• Merchant user management

To deactivate an existing user:

1. Log in to your Customer Area, and go to Settings > Users.
2. Select the user from the list. This opens the user details page. You cannot deactivate the user you are logged in with.
3. Select Deactivate user and then select Deactivate in the pop-up window to confirm.

This user can now no longer access the Customer Area. If you need to restore the user's access, select Reactivate user on the user details page.

Get an overview of all users

The Users within a company report includes the roles assigned to a user, and the last time the user logged in to the Customer Area.

To be able to generate the Users within a company report, you need to have one of the following roles:

• Merchant admin
• Merchant report

To generate this report:

1. Log in to your Customer Area.
2. Go to Reports.
3. Search for the Users within a company report.
4. Select Generate. This opens a window to configure the report:
   • To generate the report for a specific user, enter their username.
   • To generate the report for all users within your company account, leave the username field empty.
   • You can also exclude accounts, account groups, and roles from the report.
5. Choose the File type for the report.
6. Select Generate report. This automatically downloads the report.

See also