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User-management icon

Manage users

Allow members of your organization to manage different parts of your Adyen account.

Users let people in your organization access the Customer Area, where they can view and manage different parts of your Adyen account. You can control a user's permissions by assigning roles, and by specifying which merchant accounts they can access.

When you first sign up for Adyen, you get an admin login for the Customer Area. The admin user has the most common roles, and access to all merchant accounts. As the admin user, you can then create new users for other people in your organization.

On this page, you'll learn how to:

View your own roles

To see which roles are assigned to your own user:

  1. Log in to your Customer Area.
  2. Select the User icon in the top right, then select My user.
    In the Roles and Associated Accounts pane, select Roles to see all roles assigned to your user.

Create a new user

To be able to create new users, you need to have one of the following roles:

  • Merchant admin
  • Merchant user management

To create a new user:

  1. Log in to your Customer Area, and go to Account > Users.
    This opens the User List with all users linked to your company account.
  2. Select Add new user.
  3. In the User Account Details pane, enter a username for the new user.
  4. In the Contact Information pane, enter the name and email address of the new user.

  5. In the Roles and Associated Accounts pane select Roles, and use the toggles to assign roles to the new user. You can only assign roles that your own user already has. If you need to assign a role that neither you nor your admin has, reach out to our Support Team.

  6. In the Roles and Associated Accounts pane, restrict the user's access to specific merchant accounts. You have two ways to do that:

    1. Select Accounts, and use the toggles to select the merchant accounts that the user should be able to access. You can only give access to accounts that your own user already has.

      A user with access to the company account will have access to all merchant accounts under that company account.

    2. Select Account Groups, and use the toggles to select account groups that the user should be able to access.
      Since you can only give access to accounts that your own user already has, it may happen that the new user won't have access to all merchant accounts in the account group. For example if you give access to an account group that contains merchant accounts A, B, and C, but you only have access to A and B, the new user will also only have access to A and B.
  7. Select Save at the bottom of the page.

The new user receives an email with a link to generate a password for their Customer Area account.

The link to generate a password is time-sensitive. If the link expires, you need to send a password reset email to the new user.

Send a password reset email

If a user does not generate their password within the link expiry time, you need to send a password reset email to the new user:

  1. Log in to your Customer Area.

  2. Go to Account > Users, and select the user from the User List.

  3. In the User Account Details pane, select Send password reset.

The new user receives an email with a link to generate a password for their Customer Area account.

Duplicate an existing user

Duplicating an existing user allows you to quickly create a new user with the same permissions as an existing user. This is useful, for example, if several people in your organization need to perform the same payments-related tasks.

Since you can only assign permissions that your own user already has, it may happen that the duplicate user has fewer permissions than the existing user. For example, if you duplicate a user who has the Risk admin role but don't have this role yourself, the duplicate user won't have this role either.

To be able to duplicate users, you need to have one of the following roles:

  • Merchant admin
  • Merchant user management

To duplicate an existing user:

  1. Log in to your Customer Area, and go to Account > Users.
    This opens the User List with all users linked to your company account.
  2. Select the Duplicate icon next to the user that you want to duplicate.
  3. In the User Account Details pane, enter a username for the new user.
  4. In the Contact Information pane, enter the name and email address of the new user.
  5. Select Save at the bottom of the page.

The new user receives an email with a link to generate a password for their Customer Area account.

The link to generate a password is time-sensitive. If the link expires, you need to send a password reset email to the new user.

Edit an existing user

After you created users, you may want to assign other roles or change their account access.

To be able to edit users, you need to have one of the following roles:

  • Merchant admin
  • Merchant user management

To update an existing user:

  1. Log in to your Customer Area, and go to Account > Users.
  2. Select the user from the User List.
    This opens the Edit User page.
  3. Make your changes.
  4. Select Save.

Message "Enter the same password twice"

When the Edit User page opens, some password manager applications remove the user's Password and fill in your own password. The Retype password box still contains the user's password, so when you try to save, a message appears saying you have to enter the same password twice.

To solve this, disable autofill for Adyen accounts in your password manager, and retry updating the user.

Delete an existing user

If you want to delete an existing user, for example because they have left your company, you need to deactivate the user.

To be able to deactivate users, you need to have one of the following roles:

  • Merchant admin
  • Merchant user management

To deactivate an existing user:

  1. Log in to your Customer Area, and go to Account > Users.
  2. Select the user from the User List.
    This opens the Edit User page.
  3. Under Username, untick the Active checkbox.
  4. Select Save.

This user can now no longer access the Customer Area. If you need to restore the user's access to the Customer Area, you can reactivate the user by ticking the Active checkbox on the Edit User page.

Get an overview of all users

The Users within a company report includes the roles assigned to a user, and the time when the user last logged in to the Customer Area. You can also use this report to find out whether two-factor authentication has been set up by a user, or whether a user has verified their email.

To be able to generate the Users within a company report, you need to have one of the following roles:

  • Merchant admin
  • Merchant report role

To generate this report:

  1. Log in to your Customer Area.
  2. Go to Account > Users within a company.
  3. Select Generate report.
    This opens a window for configuring the report:
    • To generate the report for a specific user, enter the username of that user.
    • To generate the report for all users within your company account, leave the username field empty.
  4. Choose the File type for the report.
  5. Select Generate report.
    This will automatically download the report.

See also