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Go-live checklist

Follow this checklist before you start accepting live payments.

The setup from your test environment is not copied over to your live environment, so you need to configure live settings for:

If you want to offer your shoppers the option to pay with wallets, there are additional steps to take.

After you have configured your live Customer Area, test your integration by making real payments.


Set up your live account structure

Give team members access to the live environment

Set up payment methods

The package renders the payment methods based on what is enabled in your Customer Area.

  • Add all the payment methods that you want to offer to your shoppers.
  • Check that the payment methods are rendered in the correct order in your checkout. You can change the order of local payment methods in your Customer Area > Settings > Checkout settings.
  • Make sure that payments appear correctly on the shopper's bank statement. To make any adjustments to the shopper statement, contact our Support Team.


Receive payouts from Adyen

Use reports for reconciliation

(Optional) Set up a Reserve

  • Consider setting up a Reserve: this is used for refunds and other operational expenses in case of insufficient in-process funds.

Risk and compliance

Risk webinar

To learn more about risk management with Adyen, sign up for an upcoming webinar.

By default, your Adyen account has a risk profile based on industry standards.

3D Secure

Note that for Visa and Mastercard, the enrollment for 3D Secure can take up to seven days. This means that you might not be able to offer 3D Secure to your shoppers immediately after your live Customer Area has been activated.


When using our Salesforce Commerce Cloud package, you need to assess your PCI DSS compliance according to the Self-Assessment Questionnaire A (SAQ A).

API communication

Make sure your live API credentials have the following permissions:

  • Merchant Recurring role
  • Checkout webservice role
  • Checkout encrypted cardholder data

In your .env file, replace the YOUR_SITE_ID_ADYEN_API_KEY variable value with the API Key from your live Customer Area.


If the webhook is working correctly, you will see a successful HTTP response status code, for example ResponseCode: 200.

After setting up webhooks in your Live Customer Area, you need to update the following variables in the .env file with your live credentials:


Live environment region and URL prefix

  • Update the YOUR_SITE_ID_ADYEN_ENVIRONMENT variable value in the .env file with the environment value for the live endpoint region you want to use.
    • If you want to use different live endpoint regions for different sites, create new variables for the sites in your .env file.
      For example, if you have two sites, RefArch and RefArchGlobal, create a RefArchGlobal_ADYEN_ENVIRONMENT variable and connect that site to a different region by setting the variable to the environment value for the live endpoint region you want to use.
  • Add a YOUR_SITE_ID_ADYEN_LIVE_URL_PREFIX variable in the .env file and set it to your Live URL prefix.

Wallet payment methods

End-to-end testing

To make sure your integration can handle the entire payment lifecycle with real payment details, you need to test possible scenarios with real payment details.

Payments with real details incur fees. To have enough funds available for refunds, consider setting up a Reserve.

  • For each payment method that you offer, make a successful payment using real details.
  • Make a payment with resultCode: Refused, for example by entering incorrect card details.
  • Make a payment with refusalReason: FRAUD, by triggering multiple risk checks to achieve a risk score above 100.
  • Make a refund using our API, including a partial refund.

3D Secure

  • Make a successful payment with 3D Secure authentication.
  • Make a 3D Secure payment where the shopper fails to complete the challenge.

Next steps

Once you've completed the above checklist, you're ready to accept live payments!