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Use chargeback information from a third party acquirer for risk management.

If you are using an external acquirer for your payments, you can upload chargebacks in your Adyen payments platform. This allow RevenueProtect to use this data.

1. Contact our Support Team and ask them enable the Upload Chargebacks role for your user.
2. Log in to the Adyen Customer Area at the merchant level.
3. Go to Risk > Disputes.
4. Click the Upload tab.
5. Upload a CSV file including the payments as detailed in the required field reference.
After uploading, we will process your request and update the transaction status.

pspreference This is the pspreference number of the transaction that had the chargeback.
amount By default, the full transaction value is used for the chargeback. If a partial chargeback occurred, this field must be provided. The amount should be represented in minor units (without a decimal point). For more information, see Currency codes.
reason Provide more context on the chargeback. Include the scheme specific reason code, for example 4863 for Cardholder does not recognize - Potential Fraud. For more information on reason codes, see Chargeback Guidelines. If left empty, the chargeback will be considered non-fraudulent. If the reason code is not known and you still want to flag the chargeback as fraudulent, send the value fraud and Adyen will map it to the correct reason code.