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Understanding and defending disputes

Learn how disputes work and how to defend against them.

A dispute occurs when a cardholder disputes a payment and contacts their issuer to reverse the payment. Disputes can be categorized into the following groups:

  • Fraud
  • Consumer disputes
  • Processing errors
  • Authorization

Whether a payment can be disputed depends on the payment method. Credit card payments are defendedable, whereas bank transfers are not.

When a dispute is raised by the issuing bank, Adyen will communicate this to you, and the dispute cycle starts. If you would like to be notified when you receive a dispute, enable the System Messages.

Before you manage disputes, it's important to understand:

Once you understand the dispute process, you are ready to manage your disputes.

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