A dispute occurs when a cardholder disputes a payment and contacts their issuer to initiate a chargeback. Disputes can be categorized into the following groups:
- Fraud
- Consumer disputes
- Processing errors
- Authorization
Whether a payment can be disputed depends on the payment method. For example, credit card payments can be disputed, but bank transfers cannot.
When a dispute is raised by the issuing bank, Adyen will communicate this to you, and the dispute cycle starts. If you want to be notified when you receive a dispute, enable the Customer Area notification for Chargeback notices.
Before you manage disputes, it is important to understand:
- How the dispute process works.
- Which documents you must provide to defend disputes.
- The chargeback guidelines for issuers.
- The reason codes you can receive for different dispute events.
- Within what timeframe you must submit the required documents.
When you understand the dispute process, you are ready to manage disputes.