The information in this page does not constitute legal advice. It only provides an overview of Adyen's compliance guidelines for financial products. For additional, non-legal clarifications about this content, reach out to your Adyen contact.
To offer financial products to your users, Adyen requires that your user interface and application always provide information that is complete, true, and accurate. To ensure this, your user interfaces and apps must:
- Not present your marketplace as a bank.
- Enable your users to request financial products.
- Collect KYC information and send it to Adyen.
- Manage required agreements and user terms.
- Enable your users to access financial product information.
- Provide a Depositor Information Sheet for business accounts (only for EU users).
Do not present your marketplace as a bank
Adyen's financial products are only for business purposes and only available to users onboarded on your marketplace. For this reason:
- Do not present your marketplace as a bank.
- Do not imply in any way that you offer traditional banking products for consumers.
Additionally, you must disclose that Adyen is your provider of financial products. Follow the product guidelines for marketing and communication material.
Enable your users to request financial products
Your interface must enable your users to submit a request for any of the financial products that your marketplace and Adyen have agreed to provide.
Collect KYC information and send it to Adyen
When your users request financial products, Adyen verifies that they comply with the requirements for using the requested products. This verification process is known as Know Your Customer (KYC) verification.
Your users must provide accurate information about their businesses. Based on the results of the KYC verifications of the provided information, Adyen decides if a user can get the capabilities required to use financial products.
In some instances, for compliance and regulatory reasons, Adyen may require that your users provide additional information when applying for access to financial products. To do this, redirect your users to an interface controlled and hosted by Adyen. Adyen will redirect your users back to your application after collecting this information.
You can collect KYC information from your users in two ways:
- Adyen's hosted onboarding
- Building your own user interface
Hosted onboarding
If your marketplace uses Adyen's hosted onboarding, the KYC fields for submitting information, and the Agreements/User Terms are hosted by Adyen. Also, the information is automatically sent to Adyen.
Building your own user interface
If you build your own interface to onboard your users, the user interface must:
- Determine the verification requirements.
- Enable users to submit the required KYC information in your interface.
- Save the submitted information and send it to Adyen.
- Make sure that your users accept the Terms of Service before enabling them to submit their request for financial products.
Note that if you use Adyen's onboarding components to build your interface, these components may satisfy some of the requirements in the previous list.
(Only for US) Include required texts and disclosures
When building an interface for users in the United States, you must include the following text and disclosures:
Applies to | Required text |
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All financial products |
Include a disclosure for Customer Identification Procedures (CIP). Your interface must show the CIP disclosure before prompting a user to provide personal information. For example, if your interface shows the CIP disclosure on the same page as the fields for personal information, show the CIP disclosure first. Use the following CIP disclosure text without any changes: Important Information You Need to Know about Opening an Account |
Business accounts |
Disclose that the account is not FDIC insured, using the following approved statement:Adyen Business Bank Accounts in the United States are not insured by the FDIC and are not guaranteed by the Federal Government. If Adyen places deposits in a cash sweep program utilizing FDIC-insured depository institutions, such deposits may be covered by FDIC insurance up to applicable limits in accordance with the FDIC rules, including those relevant to the aggregation of multiple accounts. |
According to the Unlawful Internet Gambling Enforcement Act Certification (Regulation GG), you must ask applicant users the following question:
Is the legal entity opening the business account engaged in internet gambling? [Yes/No]If the answer from the user is "yes", you must not allow the user to open a business account. |
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Capital |
Include the Equal Credit Opportunity Act disclosure along with any Capital offers. The disclosure is the following: Equal Credit Opportunity Act |
Manage required agreements and user terms
Your users must accept Adyen's Terms of Service before they can use financial products. If you build your own interface to onboard your users, your application must generate a Terms of Service document. In your user interface:
- Present the Terms of Service document to your users.
- Prompt your users to accept the Terms of Service. Include the following text:
- Ensure that your users accept the Terms of Service.
- Register the users' acceptance and send it to Adyen.
- Provide access to the accepted Terms of Service upon the users' request.
Enable your users to access financial product information
Your user interface must enable your users, free of charge, to access information regarding their financial products. This information includes transactions, fees, and other account information provided by Adyen to your marketplace through Adyen's APIs.
The following table shows the information requirements for each financial product:
Financial product | Features that your interface must provide |
---|---|
Business accounts |
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Issuing |
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Capital |
See the additional requirements for Capital user interfaces. |
(Only for EU) Provide a Depositor Information Sheet for business accounts
Funds in EU accounts are protected by the Deposit Guarantee Schemes (DGS). If you offer business accounts in the EU, you must provide your EU users with all relevant information about the DGS coverage. To do this, include a Depositor Information Sheet in your user interface.
You must provide your users with a Depositor Information Sheet:
- Before offering them business accounts.
- Annually, after they have opened a business account.
Show the Depositor Information Sheet exactly as Adyen provides it to you. Also, ensure that your users read and acknowledge the sheet. You can do this by letting them sign the document electronically.
Template for Depositor Information Sheets
When you create a Depositor Information Sheet, include all the information provided in this subsection and use the following template.
Basic information about the protection of deposits: | ||
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Deposits in Adyen N.V. are protected by: |
Dutch statutory Deposit Guarantee Scheme.1 |
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Limit of protection: |
EUR 100.000 per depositor per credit institution.2 The following trademarks are part of your credit institution: Adyen |
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If you have more deposits at the same credit institution: |
All your deposits at the same credit institution are 'aggregated' and the total is subject to the limit of EUR 100.000. |
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If you have a joint account with other person(s): |
The limit of EUR 100.000 applies to each depositor separately.3 |
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Reimbursement period in case of credit institution's failure: |
10 working days4 |
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Currency of reimbursement: |
Euro |
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Contact: |
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More information: |
In http://www.dnb.nl, go to the English section and search for Deposit Guarantee Scheme. |
Additional information: | ||
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Other important information: In general, all retail depositors and businesses are covered by Deposit Guarantee Schemes. Exceptions for certain deposits are stated on the website of the responsible Deposit Guarantee Scheme. Your credit institution will also inform you on request whether certain products are covered or not. If deposits are covered, the credit institution shall also confirm this on the statement of account. |
Footnotes | ||
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(1) Scheme responsible for the protection of your deposit: Your deposit is covered by the Dutch statutory Deposit Guarantee Scheme. If insolvency of your credit institution should occur, your deposits would be repaid up to EUR 100.000. ↩ |
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(2) General limit of protection: If a deposit is unavailable because a credit institution is unable to meet its financial obligations, depositors are repaid by the Dutch Deposit Guarantee Scheme. This repayment covers at maximum EUR 100.000 per credit institution. This means that all deposits at the same credit institution are added up in order to determine the coverage level. If, for instance, a depositor holds a savings account with EUR 90.000 and a current account with EUR 20.000, he or she will only be repaid EUR 100.000. This method will also be applied if a credit institution operates under different trademarks. Adyen N.V. also trades under Adyen. This means that all deposits with one or more of these trademarks are in total covered up to EUR 100.000. ↩ |
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(3) Limit of joint account protection: In case of joint accounts, the limit of EUR 100.000 applies to each depositor. However, deposits in an account to which two or more persons are entitled as members of a business partnership, association or grouping of a similar nature, without legal personality, are aggregated and treated as if made by a single depositor for the purpose of calculating the limit of EUR 100.000. More information can be obtained under http://www.dnb.nl. Go to the English section and search for Deposit Guarantee Scheme. ↩ |
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(4) Reimbursement: The responsible Deposit Guarantee Scheme is the Dutch statutory Deposit Guarantee Scheme which is executed by De Nederlandsche Bank N.V. (Dutch Central Bank) (DNB); PO box 98 1000 AB Amsterdam; visiting address: Spaklerweg 1, 1096 BA Amsterdam; telephone (from Monday to Friday between 9:00 and 15:30): from the Netherlands: 0800-0201068, from abroad: + 31 20 524 91 11; email: info@dnb.nl ; website: http://www.dnb.nl. Go to the English section and search for Deposit Guarantee Scheme. It will repay your deposits (up to EUR 100.000) within 10 (ten) working days at the latest. If you have not been repaid within these deadlines, you should contact the Deposit Guarantee Scheme since the time to claim reimbursement may be barred after a certain time limit. The reimbursement period will gradually be brought back to 7 (seven) working days. During this transition period, the Dutch Central Bank (DNB) can upon request award you an appropriate amount to cover basic needs. Further information can be obtained under http://www.dnb.nl. Go to the English section and search for Deposit Guarantee Scheme. ↩ |