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Pricing and eligibility

Learn how to disclose prices, fees, and requirements for financial products.

The information in this page does not constitute legal advice. It only provides an overview of Adyen's compliance guidelines for financial products. For additional, non-legal clarifications about this content, reach out to your Adyen contact.

To offer financial products to your users, you must clearly explain to them:

Pricing

The terms of service you provide must clearly outline any pricing information related to Adyen's financial product offering. This pricing information includes all fees, credits, and/or reward programs you plan to implement. If your marketplace charges service fees in addition to Adyen's fees, you must submit this information to Adyen for review before sharing it with your users.

Guidelines for additional fees

For any additional cost or fee that your marketplace introduces, you must comply with the requirements in the following table.

Financial product Requirements

Business accounts and Issuing

  • Disclosure of fees: you must disclose any additional fees to your users before they enroll in the service.

  • Agreement on fees: users must agree to all your additional fees and costs before they enroll in the service.

  • Cost and fee access: information about your fees and costs must be available for users upon request.

  • Reasonable fees: all your additional fees and costs must be reasonable, appropriate, and aligned with the actual costs of your marketplace's services.

Capital

 Your marketplace may not:

  • Directly or indirectly charge additional fees to users of Capital.

  • Offer discounts on Adyen's fees without prior written approval from Adyen.

Eligibility

Adyen has defined requirements to determine if a user is eligible for financial products. In general, marketplaces should not apply additional eligibility requirements for Adyen products. However, if your marketplace has additional requirements, you must submit these to Adyen for review and approval.

Your marketplace must also comply with the following:

  • Disclosure of requirements: before enrolling your users in the service, your marketplace must clearly disclose any eligibility requirements specific to your marketplace.
  • Reasonable eligibility requirements: your specific eligibility requirements must not be discriminatory, unfair, or deceptive.

See also