Your users' legal entity type and operating country determine the required verification information you need to collect from your users. You can use Adyen's Hosted onboarding or build your own UI to collect information from your users.
The timing of when you need to collect this information depends on the verification type that applies to your case. After Adyen receives the information, the verification process starts automatically.
You can choose from the following types of onboarding:
Hosted onboarding
Hosted onboarding Postman flows
Try out Postman flows in your private workspace to test all the required API calls with your own credentials.
Hosted onboarding is our recommended solution for collecting the information needed to onboard your users. This option requires less integration effort, because your users provide their information directly on a page hosted by Adyen.
You can onboard the following legal entity types:
- Organization
- Individual
- Sole proprietorship
- Trusts (Only in Australia)
You can use hosted onboarding in the following locations where your users are operating.
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom (including Isle of Man & Jersey)
United States (including Puerto Rico)
You need to make a few API calls to the Legal Entity Management API and Configuration API to create and customize the resources required to generate the Adyen-hosted onboarding page.
You can also customize the theme, the language, and the user permissions of the hosted onboarding page.
Because your users need to accept Adyen's Terms of Service, we included this step on the hosted onboarding page.
Instant bank account verification in hosted onboarding
For some locations and legal entity types, your users can choose to instantly verify their bank account details in your hosted onboarding page. They are prompted to log in to their online banking environment and confirm their account details. Their bank account is then verified within seconds without them needing to provide a bank statement.
This feature is currently only available for the following locations and legal entity types.
| Country/region | Individuals | Organizations |
|---|---|---|
| Austria |  |
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| Belgium | |
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| Canada | |
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| Denmark | |
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| Estonia | |
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| Finland | |
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| France | |
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| Germany | |
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| Ireland | |
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| Italy | |
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| Latvia | |
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| Lithuania | |
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| Netherlands | |
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| Norway | |
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| Portugal | |
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| Poland | |
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| Spain | |
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| Sweden | |
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| United Kingdom | |
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| United States | |
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To see an example of the entire hosted onboarding flow, you can watch a video here:
API-only onboarding
With API-only onboarding, you need to build the UI for your marketplace where you collect data from your users. You then need to submit the collected data to Adyen by making requests to the Legal Entity Management API and the Configuration API. You can onboard users operating in any of the countries and regions where Adyen for Platforms is supported.
To build your integration more quickly, you also can embed the Onboarding components into your UI to let your users enter their data. The component then uses the entered data to create the relevant resource. This means you do not need to make an API request to create the resource yourself.