The information in this page does not constitute legal advice. It only provides an overview of Adyen's compliance guidelines for financial products. For additional, non-legal clarifications about this content, reach out to your Adyen contact.
To offer financial products to your users within your marketplace, you must follow Adyen's guidelines for topics like your user interface, communications, and reporting. These guidelines are required for your marketplace and Adyen to remain compliant with financial regulations.
Financial products
The information in this compliance guide applies to marketplaces through which Adyen offers the following services:
- Business accounts
- Issuing of cards
- Capital
Overview of guidelines
The table in this section shows an overview of the compliance requirements that your marketplace must meet for each topic, and the financial products that the requirements apply to.
Your marketplace must provide the information or materials related to compliance requirements in the following occasions:
- Before your marketplace offers financial products to your users.
- Before your marketplace changes information or material that was previously approved by Adyen.
- Annually, for a periodic review by Adyen.
- Upon Adyen's request.
Select the links in the table for detailed guidelines for each topic.
| Topic | Compliance requirements | Applies to |
|---|
| Topic | Compliance requirements | Applies to |
|---|---|---|
Your user application and interface must:
|
| |
Your account statements must:
|
|
|
Ensure that this material:
|
| |
Provide to your users:
|
| |
When receiving a complaint, you must:
|
| |
You must submit the following to Adyen for approval:
|
| |
You must submit the following reports to Adyen:
|
| |
For at least five years after the termination of the financial product offering, keep copies of the following:
|
| |
When you are registered in France and offer financial products to French users, you must:
|
|