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General error codes

You can use the general error codes to broadly identify the cause of an error. Adyen sends the general error codes and messages in the verificationErrors array. This array also usually contains corresponding suberrors.

The range of error codes are divided into the types of check.

  • 1_1x: General issues
  • 1_3x: Issues with the individual check
  • 1_5x: Issues with the organization check
  • 1_7x: Issues with the bank account check

General issues

General
error code
Message Possible suberrors
1_10 Information couldn't be verified 1_1002
1_11 Document didn't meet requirements 1_1003
1_12 Legal entity declined 1_1000

Individual identity check

General
error code
Message Possible suberrors
1_30 Individual details couldn't be verified 1_3000, 1_3001, 1_3002, 1_3003, 1_3004,
1_3005, 1_3006, 1_3007
1_31 ID document is needed 1_3052
1_32 ID document couldn't be processed 1_3012
1_33 ID document didn't meet requirements 1_3009, 1_3013, 1_3015, 1_3019, 1_3020, 1_3024,
1_3026, 1_3027, 1_3029, 1_3030, 1_3031
1_34 Image of the ID document didn't meet requirements 1_3008, 1_3010, 1_3011, 1_3014, 1_3036, 1_3016,
1_3017, 1_3018, 1_3021, 1_3022, 1_3023
1_35 Individual details didn't match the ID document 1_3032, 1_3033, 1_3034, 1_3035, 1_3025,
1_3028
1_36 Proof of residency didn't meet requirements 1_3040, 1_3041, 1_3042, 1_3043, 1_3044
1_37 Image of the proof of residency didn't meet the requirements 1_3045
1_38 Individual details didn't match the proof of residency 1_3037, 1_3038, 1_3039, 1_3046
1_39 Proof of national ID number didn't meet requirements 1_3047
1_40 Image of the proof of national ID number didn't meet the requirements 1_3051
1_41 Individual details didn't match the proof of national ID number 1_3048, 1_3049, 1_3050

Organization check

General
error code
Message Possible suberrors
1_50 Organization details couldn't be verified 1_5000, 1_5001, 1_5002, 1_5003, 1_5004, 1_5005, 1_5006, 1_5007, 1_5008, 1_5009, 1_5010, 1_5011, 1_5012, 1_5013, 1_5014, 1_5015, 1_5016, 1_5017, 1_5018, 1_5019, 1_5020, 1_5025, 1_5026, 1_5033, 1_5036, 1_5042, 1_5054, 1_5055
1_51 Organization details didn't match the document 1_5023, 1_5027, 1_5028, 1_5029, 1_5030, 1_5031, 1_5032, 1_5037, 1_5041, 1_5043, 1_5044, 1_5045, 1_5061, 1_5062, 1_5063, 1_5064, 1_5065, 1_5066, 1_5067
1_52 Registration document didn't meet requirements 1_5021, 1_5022, 1_5024, 1_5035
1_53 Tax document didn't meet requirements 1_5038, 1_5039, 1_5040
1_54 Proof of address didn't meet requirements 1_5034
1_55 Proof of ownership is needed 1_5048
1_56 Organization ownership couldn't be verified 1_5046, 1_5047
1_57 Submitted affiliation document didn't meet the requirements 1_5049, 1_5050, 1_5051, 1_5052, 1_5053
1_58 VAT document didn't meet requirements 1_5056, 1_5057, 1_5058, 1_5059, 1_5060

Bank account check

General
error code
Message Possible suberrors
1_70 Bank account couldn't be verified 1_7000, 1_7003
1_71 Bank account details couldn't be verified 1_7001, 1_7002, 1_7004, 1_7015, 1_7017,
1_7020, 1_7007
1_72 Verification could not be completed 1_1001
1_73 Bank account access could not be authenticated 1_7005, 1_7006
1_74 Bank statement is needed 1_7008
1_75 Bank statement didn't meet requirements 1_7009, 1_7010, 1_7012, 1_7013, 1_7014,
1_7018, 1_7019, 1_7021, 1_7022
1_76 Bank details didn't match the bank statement 1_7011, 1_7016

General verification errors array example

Example verificationErrors array
...
  "problems": [
    {
       ...
         "verificationErrors": [
           {
             "code": "1_30",
             "message": "Individual details couldn't be verified",
             "{hint:Sent when there is a common remediating action}remediatingActions{/hint}": [
               {
                 "code": "1_300",
                 "message": "Update individual details"
              }
             ],
          "subErrors": [
            {
             ...
            }
         ]
        }
      ]
    }
  ]