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General error codes

You can use the general error codes to broadly identify the cause of an error. Adyen sends the general error codes and messages in the verificationErrors array. This array also usually contains corresponding suberrors.

The range of error codes are divided into the types of check.

  • 1_1x: General issues
  • 1_3x: Issues with the individual check
  • 1_5x: Issues with the organization check
  • 1_7x: Issues with the bank account check
  • 2_8x: Issues with missing data

General issues

General
error code
Message Possible suberrors
1_10 Information couldn't be verified 1_1002
1_11 Document didn't meet requirements 1_1003
1_12 Legal entity declined 1_1000

Individual identity check

General
error code
Message Possible suberrors
1_30 Individual details couldn't be verified 1_3000, 1_3001, 1_3002, 1_3003, 1_3004,
1_3005, 1_3006, 1_3007, 1_3057, 1_3058
1_31 ID document is needed 1_3052
1_32 ID document couldn't be processed 1_3012
1_33 ID document didn't meet requirements 1_3009, 1_3013, 1_3015, 1_3019, 1_3020, 1_3024,
1_3026, 1_3027, 1_3029, 1_3030, 1_3031
1_34 Image of the ID document didn't meet requirements 1_3008, 1_3010, 1_3011, 1_3014, 1_3036, 1_3016,
1_3017, 1_3018, 1_3021, 1_3022, 1_3023
1_35 Individual details didn't match the ID document 1_3032, 1_3033, 1_3034, 1_3035, 1_3025,
1_3028
1_36 Proof of residency didn't meet requirements 1_3040, 1_3041, 1_3042, 1_3043, 1_3044
1_37 Image of the proof of residency didn't meet the requirements 1_3045
1_38 Individual details didn't match the proof of residency 1_3037, 1_3038, 1_3039, 1_3046
1_39 Proof of national ID number didn't meet requirements 1_3047
1_40 Image of the proof of national ID number didn't meet the requirements 1_3051
1_41 Individual details didn't match the proof of national ID number 1_3048, 1_3049, 1_3050
1_43 Image of the proof of the individual tax ID didn't meet the requirements 1_3056
1_44 Proof of the individual tax ID didn't meet requirements 1_3059
1_45 Individual details didn't match the proof of the individual tax ID 1_3060, 1_3061

Organization check

General
error code
Message Possible suberrors
1_50 Organization details couldn't be verified 1_5000, 1_5001, 1_5002, 1_5003, 1_5004, 1_5005, 1_5006, 1_5007, 1_5008, 1_5009, 1_5010, 1_5011, 1_5012, 1_5013, 1_5014, 1_5015, 1_5016, 1_5017, 1_5018, 1_5019, 1_5020, 1_5025, 1_5026, 1_5033, 1_5036, 1_5042, 1_5054, 1_5055
1_51 Organization details didn't match the document 1_5023, 1_5027, 1_5028, 1_5029, 1_5030, 1_5031, 1_5032, 1_5037, 1_5041, 1_5043, 1_5044, 1_5045, 1_5061, 1_5062, 1_5063, 1_5064, 1_5065, 1_5066, 1_5067
1_52 Registration document didn't meet requirements 1_5021, 1_5022, 1_5024, 1_5035
1_53 Tax document didn't meet requirements 1_5038, 1_5039, 1_5040
1_54 Proof of address didn't meet requirements 1_5034
1_55 Proof of ownership is needed 1_5048
1_56 Organization ownership couldn't be verified 1_5046, 1_5047
1_57 Submitted affiliation document didn't meet the requirements 1_5049, 1_5050, 1_5051, 1_5052, 1_5053
1_58 VAT document didn't meet requirements 1_5056, 1_5057, 1_5058, 1_5059, 1_5060

Bank account check

General
error code
Message Possible suberrors
1_70 Bank account couldn't be verified 1_7000, 1_7003
1_71 Bank account details couldn't be verified 1_7001, 1_7002, 1_7004, 1_7015, 1_7017,
1_7020, 1_7007
1_72 Verification could not be completed 1_1001
1_73 Bank account access could not be authenticated 1_7005, 1_7006
1_74 Bank statement is needed 1_7008
1_75 Bank statement didn't meet requirements 1_7009, 1_7010, 1_7012, 1_7013, 1_7014,
1_7018, 1_7019, 1_7021, 1_7022
1_76 Bank details didn't match the bank statement 1_7011, 1_7016

Missing data

General error code Message Remediating action code
2_8009 No first name available to perform verification 2_102
2_8011 No last name available to perform verification 2_103
2_8017 No country available to perform verification 2_104
2_8018 No stateOrProvince available to perform verification 2_105
2_8019 No street available to perform verification 2_106
2_8020 No city available to perform verification 2_107
2_8021 No postalCode available to perform verification 2_108
2_8022 No street2 available to perform verification 2_109
2_8023 No webAddress available to perform verification 2_111
2_8025 No nationality available to perform verification 2_110
2_8028 No dateOfBirth available to perform verification 2_112
2_8030 No IBAN available to perform verification 2_113
2_8032 No accountNumber available to perform verification 2_114
2_8036 No bankAccount available to perform verification 2_115
2_8037 No bankStatement available to perform verification 1_701
2_8038 No branch code available to perform verification 2_116
2_8041 No MCC available to perform verification 1_100
2_8043 No registration number available to perform verification 2_117
2_8045 No tax ID available to perform verification 2_118
2_8052 No document attachment available to perform verification 2_119
2_8058 No name available to perform verification 2_120
2_8059 No birth data available to perform verification 2_121
2_8060 No identification data available to perform verification 2_101
2_8062 No address available to perform verification 2_122
2_8064 No shareholder available to perform verification 2_123
2_8067 No signatory available to perform verification 2_124
2_8068 No business registration available to perform verification 2_117
2_8069 No company type available to perform verification 2_125
2_8070 No document available to perform verification 2_126
2_8071 No identity document available to perform verification 1_301
2_8072 No business document available to perform verification 1_501
2_8073 No company document available to perform verification 2_126
2_8076 No drivers license available to perform verification 2_127
2_8077 No front image of drivers license available to perform verification 2_128
2_8078 No back image of drivers license available to perform verification 2_129
2_8079 No ID card available to perform verification 1_301
2_8080 No back image of ID card available to perform verification 2_131
2_8081 No front image of ID card available to perform verification 2_130
2_8082 No ID number available to perform verification 2_101
2_8085 No legal business name available to perform verification 2_132
2_8086 No trading name available to perform verification 2_133
2_8100 No VAT document available to perform verification 2_134
2_8107 No proof of residency available to perform verification 1_304
2_8108 No continuous payout entity available to perform verification 1_100
2_8109 No full affiliation proof available to perform verification 1_100
2_8110 No constitutional document available to perform verification 1_100
2_8112 No sort code available to perform verification 2_135
2_8128 No legal arrangement registration available to perform verification 1_100
2_8129 No legal arrangement name available to perform verification 1_100
2_8130 No legal arrangement type available to perform verification 1_100
2_8131 No legal arrangement subtype available to perform verification 1_100
2_8132 No business line available to perform verification 2_136
2_8138 No ID document report available to perform verification 1_100
2_8139 No proof of national ID number available to perform verification 1_307
2_8140 No business proof of address available to perform verification 1_505
2_8141 No proof of registration number available to perform verification 2_137
2_8142 No company registration screening available to perform verification 1_100
2_8143 No KVK available to perform verification 1_100
2_8147 No proof of registered status available to perform verification 1_100

General verification errors array example

Example verificationErrors array
...
  "problems": [
    {
       ...
         "verificationErrors": [
           {
             "code": "1_30",
             "message": "Individual details couldn't be verified",
             "{hint:Sent when there is a common remediating action}remediatingActions{/hint}": [
               {
                 "code": "1_300",
                 "message": "Update individual details"
              }
             ],
          "subErrors": [
            {
             ...
            }
         ]
        }
      ]
    }
  ]