You can use the general error codes to broadly identify the cause of an error. Adyen sends the general error codes and messages in the verificationErrors array. This array also usually contains corresponding suberrors.
The range of error codes are divided into the types of check.
- 1_1x: General issues
- 1_3x: Issues with the individual check
- 1_5x: Issues with the organization check
- 1_7x: Issues with the bank account check
- 2_8x: Issues with missing data
- 2_9x: Issues with missing contracts
General issues
| General error code |
Message | Possible suberrors | |
|---|---|---|---|
| 1_10 | Information couldn't be verified | 1_1002 | |
| 1_11 | Document didn't meet requirements | 1_1003 | |
| 1_12 | Legal entity declined | 1_1000 | |
| 1_13 | Verification couldn't be completed | 1_1001 | |
| 1_14 | Capability not allowed for type individual |
Individual identity check
| General error code |
Message | Possible suberrors | |
|---|---|---|---|
| 1_30 | Individual details couldn't be verified | 1_3000, 1_3001, 1_3002, 1_3003, 1_3004, 1_3005, 1_3006, 1_3007, 1_3057, 1_3058, 1_3062 |
|
| 1_31 | ID document is needed | 1_3052 | |
| 1_32 | ID document couldn't be processed | 1_3012 | |
| 1_33 | ID document didn't meet requirements | 1_3009, 1_3013, 1_3015, 1_3019, 1_3020, 1_3024, 1_3026, 1_3027, 1_3029, 1_3030, 1_3031, 1_3066, 1_3067 |
|
| 1_34 | Image of the ID document didn't meet requirements | 1_3008, 1_3010, 1_3011, 1_3014, 1_3036, 1_3016, 1_3017, 1_3018, 1_3021, 1_3022, 1_3023 |
|
| 1_35 | Individual details didn't match the ID document | 1_3032, 1_3033, 1_3034, 1_3035, 1_3025, 1_3028, 1_3065 |
|
| 1_36 | Proof of residency didn't meet requirements | 1_3040, 1_3041, 1_3042, 1_3043, 1_3044 | |
| 1_37 | Image of the proof of residency didn't meet the requirements | 1_3045 | |
| 1_38 | Individual details didn't match the proof of residency | 1_3037, 1_3038, 1_3039, 1_3046 | |
| 1_39 | Proof of national ID number didn't meet requirements | 1_3047 | |
| 1_40 | Image of the proof of national ID number didn't meet the requirements | 1_3051 | |
| 1_41 | Individual details didn't match the proof of national ID number | 1_3048, 1_3049, 1_3050 | |
| 1_43 | Image of the proof of the individual tax ID didn't meet the requirements | 1_3056 | |
| 1_44 | Proof of the individual tax ID didn't meet requirements | 1_3059 | |
| 1_45 | Individual details didn't match the proof of the individual tax ID | 1_3060, 1_3061, 1_3063 |
Organization check
| General error code |
Message | Possible suberrors |
|---|---|---|
| 1_50 | Organization details couldn't be verified | 1_5000, 1_5001, 1_5002, 1_5003, 1_5004, 1_5005, 1_5006, 1_5007, 1_5008, 1_5009, 1_5010, 1_5011, 1_5012, 1_5013, 1_5014, 1_5015, 1_5016, 1_5017, 1_5018, 1_5019, 1_5020, 1_5025, 1_5026, 1_5033, 1_5036, 1_5042, 1_5054, 1_5055 |
| 1_51 | Organization details didn't match the document | 1_5023, 1_5027, 1_5028, 1_5029, 1_5030, 1_5031, 1_5032, 1_5037, 1_5041, 1_5043, 1_5044, 1_5045, 1_5061, 1_5062, 1_5063, 1_5064, 1_5065, 1_5066, 1_5067 |
| 1_52 | Registration document didn't meet requirements | 1_5021, 1_5022, 1_5024, 1_5035 |
| 1_53 | Tax document didn't meet requirements | 1_5038, 1_5039, 1_5040 |
| 1_54 | Proof of address didn't meet requirements | 1_5034 |
| 1_55 | Proof of ownership is needed | 1_5048 |
| 1_56 | Organization ownership couldn't be verified | 1_5046, 1_5047 |
| 1_57 | Submitted affiliation document didn't meet the requirements | 1_5049, 1_5051, 1_5052 |
| 1_58 | VAT document didn't meet requirements | 1_5056, 1_5057, 1_5058, 1_5059, 1_5060 |
Bank account check
| General error code |
Message | Possible suberrors | |
|---|---|---|---|
| 1_70 | Bank account couldn't be verified | 1_7000, 1_7003 | |
| 1_71 | Bank account details couldn't be verified | 1_7001, 1_7002, 1_7004, 1_7015, 1_7017, 1_7020, 1_7007 |
|
| 1_72 | Verification could not be completed | 1_1001 | |
| 1_73 | Bank account access could not be authenticated | ||
| 1_74 | Bank statement is needed | 1_7008 | |
| 1_75 | Bank statement didn't meet requirements | 1_7009, 1_7010, 1_7012, 1_7013, 1_7014, 1_7018, 1_7019, 1_7021, 1_7022 |
|
| 1_76 | Bank details didn't match the bank document | 1_7011, 1_7016 | |
| 1_77 | The entity is in pending status |
Missing data and contracts
| General error code | Message | Remediating action code |
|---|---|---|
| 2_8009 | individual.firstName was missing |
2_102 |
| 2_8011 | individual.lastName was missing |
2_103 |
| 2_8017 | individual.residentialAddress.country was missing |
2_104 |
| 2_8018 | individual.residentialAddress.stateOrProvince was missing |
2_105 |
| 2_8019 | individual.residentialAddress.street was missing |
2_106 |
| 2_8020 | individual.residentialAddress.city was missing |
2_107 |
| 2_8021 | individual.residentialAddress.postalCode was missing |
2_108 |
| 2_8022 | individual.residentialAddress.street2 was missing |
2_109 |
| 2_8025 | individual.nationality was missing |
2_110 |
| 2_8028 | individual.birthData.dateOfBirth was missing |
2_112 |
| 2_8030 | bankAccount.iban was missing |
2_113 |
| 2_8032 | bankAccount.accountNumber was missing |
2_114 |
| 2_8036 | bankAccount' was missing |
2_115 |
| 2_8037 | bankStatement was missing |
1_701 |
| 2_8038 | bankAccount.branchCode was missing |
2_116 |
| 2_8043 | organization.registrationNumber was missing |
2_117 |
| 2_8044 | soleProprietorship.registrationNumber was missing |
2_189 |
| 2_8045 | organization.taxId was missing |
2_118 |
| 2_8052 | documents.attachment was missing |
2_119 |
| 2_8058 | individual.name was missing |
2_120 |
| 2_8059 | individual.birthData was missing |
2_121 |
| 2_8060 | individual.identificationData was missing |
2_101 |
| 2_8062 | individual.residentialAddress was missing |
2_122 |
| 2_8064 | UBO through ownership was missing |
2_123 |
| 2_8067 | Signatory was missing |
2_124 |
| 2_8069 | organization.type was missing |
2_125 |
| 2_8071 | Identity document was missing |
1_301 |
| 2_8076 | Drivers license was missing |
2_127 |
| 2_8077 | Front image of drivers license was missing. |
2_128 |
| 2_8078 | Back image of drivers license was missing |
2_129 |
| 2_8079 | Identity card was missing |
1_301 |
| 2_8080 | Back image of identity card was missing |
2_131 |
| 2_8081 | Front image of identity card was missing. |
2_130 |
| 2_8082 | individual.identificationData.number was missing |
2_101 |
| 2_8085 | organization.legalName was missing |
2_132 |
| 2_8086 | organization.doingBusinessAs was missing |
2_133 |
| 2_8100 | VAT document was missing |
2_134 |
| 2_8107 | Proof of residency was missing |
1_304 |
| 2_8108 | Continuous payout entity was missing |
1_100 |
| 2_8109 | Full affiliation proof was missing |
1_100 |
| 2_8129 | Name was missing |
1_100 |
| 2_8131 | Type was missing |
1_100 |
| 2_8138 | Passport was missing |
1_100 |
| 2_8139 | Proof of national ID number was missing |
1_307 |
| 2_8140 | Proof of address was missing |
1_505 |
| 2_8141 | Registration document was missing |
2_137 |
| 2_8148 | individual.identificationData.type was missing |
2_139 |
| 2_8149 | individual.email was missing |
2_152 |
| 2_8150 | phone.number was missing |
2_153 |
| 2_8151 | phone.type was missing |
2_154 |
| 2_8152 | phone.countryCode was missing |
2_155 |
| 2_8153 | entityAssociation.jobTitle was missing |
2_156 |
| 2_8154 | bankAccount.accountType was missing |
2_140 |
| 2_8155 | bankAccount.bankBicSwift was missing |
2_141 |
| 2_8156 | bankAccount.bankCity was missing |
2_142 |
| 2_8157 | bankAccount.bankCode was missing |
2_143 |
| 2_8158 | bankAccount.bankName was missing |
2_144 |
| 2_8159 | bankAccount.checkCode was missing. |
2_145 |
| 2_8161 | bankAccount.currencyCode was missing |
2_147 |
| 2_8162 | proofOfOrganizationTaxInfo was missing |
1_503 |
| 2_8163 | sourceOfFunds was missing |
2_159 |
| 2_8164 | businessLine.sourceOfFunds.type was missing |
2_160 |
| 2_8168 | businessLine.sourceOfFunds.adyenProcessedFunds was missing |
2_164 |
| 2_8170 | businessLine.sourceOfFunds.description was missing |
2_166 |
| 2_8174 | taxInformation was missing |
2_170 |
| 2_8175 | taxInformation.number was missing |
2_170 |
| 2_8176 | taxInformation.type was missing |
2_171 |
| 2_8177 | taxInformation.country was missing |
2_172 |
| 2_8178 | proofOfIndividualTaxId was missing |
2_173 |
| 2_8179 | vatNumber was missing |
2_174 |
| 2_8180 | vatDocument was missing |
2_175 |
| 2_8181 | industryCode was missing |
2_176 |
| 2_8182 | channel was missing |
2_177 |
| 2_8183 | webAddress was missing |
2_178 |
| 2_8184 | taxReportingClassification was missing |
2_179 |
| 2_8185 | taxReportingClassification.type was missing |
2_180 |
| 2_8186 | taxReportingClassification.businessType was missing |
2_181 |
| 2_8187 | taxReportingClassification.mainSourceOfIncome was missing |
2_182 |
| 2_8188 | taxReportingClassification.financialInstitutionNumber was missing |
2_183 |
| 2_8189 | UBO through control was missing |
2_151 |
| 2_8190 | businessLine was missing |
2_136 |
| 2_8191 | businessLine was missing |
2_136 |
| 2_8192 | constitutional document to perform verification was missing |
2_184 |
| 2_901 | PCI forms are not signed | 2_901 |
| 2_902 | Terms Of Service forms are not accepted | 2_902 |
General verification errors array example
{
...
"problems": [
{
"entity": {
"id": "LE00000000000000000000001",
"type": "LegalEntity"
},
"verificationErrors": [
{
"code": "1_30",
"message": "Individual details couldn't be verified",
"{hint:Sent when there is a common remediating action}remediatingActions{/hint}": [
{
"code": "1_300",
"message": "Update individual details"
}
],
"subErrors": [...]
}
]
}
]
}