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Remediating action codes

Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following:

  • verificationErrors array. The remediating actions are only sent in this array when there are common actions for the subErrors.
  • subErrors array.

The range of remediation codes are divided into the types of issues.

  • 1_1xx: Remediation for general issues
  • 1_3xx: Remediation for individual check issues
  • 1_5xx: Remediation for organization check issues
  • 1_7xx: Remediation for bank account check issues
  • 2_xxx: Remediation for dataMissing error type

General remediation codes

Remediating action code Message
1_100 No remediation possible
1_101 Contact Support
1_102 Upload a different document

Individual checks

Remediating action code Message
1_300 Update individual details
1_301 Upload an ID document
1_302 Upload a different ID document
1_303 Upload a different image of the ID document
1_304 Upload proof of residency
1_305 Upload a different proof of residency
1_306 Upload a different image of the proof of residency
1_307 Upload a proof of national ID number
1_308 Upload a different proof of national ID number
1_309 Upload a different image of the proof of national ID number
1_313 Upload a different image of the proof of the individual tax ID
1_314 Upload a proof of the individual tax ID
1_315 Upload a different proof of the individual tax ID
1_316 Update the national Id number to a 9 digit SSN

Organization checks

Remediating action code Message
1_500 Update organization details
1_501 Upload a registration document
1_502 Upload a different registration document
1_503 Upload a tax ID document
1_504 Upload a different tax ID document
1_505 Upload a proof of address
1_506 Upload a different proof of address
1_507 Update organization ownership details
1_508 Upload a proof of ownership
1_510 Ensure signing person has the rights to represent the organization or is a listed professional member (lawyer, accountant) in your country of business and upload the right document
1_511 Upload a document that proves the payout entity is 100% affiliated with the legal entity
1_512 Upload a VAT document
1_513 Upload a different VAT document

Bank account checks

Remediating action code Message
1_700 Update bank account details
1_701 Use different bank account
1_703 Upload a bank statement
1_704 Upload a different bank statement
1_705 Upload an official bank statement

Missing data

The following remediation codes may be returned when the error type is dataMissing.

Remediating action code Message
2_101 Add individual.identificationData to legal entity
2_102 Add individual.name.firstName to legal entity
2_103 Add individual.name.lastName to legal entity
2_104 Add individual.residentialAddress.country to legal entity
2_105 Add individual.residentialAddress.stateOrProvince to legal entity
2_106 Add individual.residentialAddress.street to legal entity
2_107 Add individual.residentialAddress.city to legal entity
2_108 Add individual.residentialAddress.postalcode to legal entity
2_109 Add individual.residentialAddress.street2 to legal entity
2_110 Add individual.nationality to legal entity
2_112 Add individual.birthData.dateOfBirth to legal entity
2_113 Add bankAccount.iban to bank account
2_114 Add bankAccount.accountNumber to bank account
2_115 Add bank account
2_116 Add bankAccount.branchCode to bank account
2_117 Add organization.registrationNumber to legal entity
2_118 Add organization.taxId to legal entity
2_119 Add attachments to document
2_120 Add individual.name to legal entity
2_121 Add individual.birthData to legal entity
2_122 Add individual.residentialAddress to legal entity
2_123 Add organization.entityAssociations of type uboThroughOwnership to legal entity
2_124 Add organization.entityAssociations of type signatory to legal entity
2_125 Add organization.type to legal entity
2_126 Upload a document
2_127 Upload a drivers license
2_128 Upload the front of a drivers license
2_129 Upload the back of a drivers license
2_130 Upload the front of an ID card
2_131 Upload the back of an ID card
2_132 Add organization.legalName to legal entity
2_133 Add organization.doingBusinessAs to legal entity
2_134 Upload a VAT document
2_135 Add bankAccount.sortCode to bank account
2_136 Add business line
2_137 Upload a proof of registration
2_138 Add individual.identificationData.number to legal entity
2_139 Add individual.identificationData.type to legal entity
2_140 Add bankAccount.accountType to bank account
2_141 Add bankAccount.bankBicSwift to bank account
2_142 Add bankAccount.bankCity to bank account
2_143 Add bankAccount.bankCode to bank account
2_144 Add bankAccount.bankName to bank account
2_145 Add bankAccount.checkCode to bank account
2_146 Add bankAccount.bankCountry to bank account
2_147 Add bankAccount.currencyCode to bank account
2_148 Add organization.stockData.marketIdentifier to legal entity
2_149 Add organization.stockData.stockNumber to legal entity
2_150 Add organization.stockData.tickerSymbol to legal entity
2_151 Add organization.entityAssociations of type uboThroughControl to legal entity
2_152 Add individual.email to legal entity
2_153 Add phone.number to legal entity
2_154 Add phone.type to legal entity
2_155 Add phone.countryCode to legal entity
2_156 Add entityAssociation.jobTitle to legal entity
2_157 Upload a passport
2_158 Add organization.vatNumber to legal entity
2_159 Add source of funds to business line
2_160 Add businessLine.sourceOfFunds.type to business line
2_164 Add businessLine.sourceOfFunds.adyenProcessedFunds to business line
2_166 Add businessLine.sourceOfFunds.description to business line
2_170 Add tax information to legal entity
2_171 Add taxInformation.number to legal entity
2_172 Add taxInformation.type to legal entity
2_173 Add taxInformation.country to legal entity
2_174 Add proofOfIndividualTaxId to legal entity
2_175 Add proofOfVatNumber to legal entity
2_176 Add industryCode to business line
2_177 Add channel to business line
2_178 Add webAddress to business line
2_179 Add taxReportingClassification to legal entity
2_180 Add taxReportingClassification.type to legal entity
2_181 Add taxReportingClassification.businessType to legal entity
2_182 Add taxReportingClassification.mainSourceOfIncome to legal entity
2_183 Add taxReportingClassification.financialInstitutionNumber to legal entity
2_184 Add constitutional document for verification to legal entity

Remediating actions array example

Example remediating actions array
{
 ...
  "problems":[
    {
      ...
      "verificationErrors":[
        {
          "code":"1_30",
          "message":"Individual details couldn't be verified",
          "{hint:Sent when there is a common remediating action}remediatingActions{/hint}":[
            {
              "code":"1_300",
              "message":"Update individual details"
            }
          ],
          "subErrors":[
            {
              "code":"1_3001",
              "message":"The name and date of birth couldn't be verified.",
              "remediatingActions":[
                {
                  "code":"1_301",
                  "message":"Upload an ID document"
                },
                {
                  "code":"1_300",
                  "message":"Update individual details"
                }
              ],
              "type":"invalidInput"
            },
            {
              "code":"1_3000",
              "message":"The user couldn't be verified.",
              "remediatingActions":[
                {
                  "code":"1_300",
                  "message":"Update individual details"
                },
                {
                  "code":"1_301",
                  "message":"Upload an ID document"
                }
              ],
              "type":"invalidInput"
            }
          ],
          "type":"invalidInput"
        }
      ]
    }
  ]
  ...
}