Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following:
verificationErrorsarray. The remediating actions are only sent in this array when there are common actions for thesubErrors.subErrorsarray.
The range of remediation codes are divided into the types of issues.
- 1_1xx: Remediation for general issues
- 1_3xx: Remediation for individual check issues
- 1_5xx: Remediation for organization check issues
- 1_7xx: Remediation for bank account check issues
- 2_xxx: Remediation for dataMissing error type
General remediation codes
| Remediating action code | Message | |
|---|---|---|
| 1_100 | No remediation possible | |
| 1_101 | Contact Support | |
| 1_102 | Upload a different document |
Individual checks
Organization checks
Bank account checks
Missing data
The following remediation codes may be returned when the error type is dataMissing.
Remediating actions array example
{
...
"problems":[
{
...
"verificationErrors":[
{
"code":"1_30",
"message":"Individual details couldn't be verified",
"{hint:Sent when there is a common remediating action}remediatingActions{/hint}":[
{
"code":"1_300",
"message":"Update individual details"
}
],
"subErrors":[
{
"code":"1_3001",
"message":"The name and date of birth couldn't be verified.",
"remediatingActions":[
{
"code":"1_301",
"message":"Upload an ID document"
},
{
"code":"1_300",
"message":"Update individual details"
}
],
"type":"invalidInput"
},
{
"code":"1_3000",
"message":"The user couldn't be verified.",
"remediatingActions":[
{
"code":"1_300",
"message":"Update individual details"
},
{
"code":"1_301",
"message":"Upload an ID document"
}
],
"type":"invalidInput"
}
],
"type":"invalidInput"
}
]
}
]
...
}