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Suberror codes

Suberrors are more granular error codes that you can use to provide the specific cause of a verification error. Adyen sends the general error codes and messages in the subErrors array. When applicable, an entry contains remediating actions that you can use to resolve the KYC error.

The range of error codes are divided into the types of check.

  • 1_1xxx: General issues
  • 1_3xxx: Issues with the individual check
  • 1_5xxx: Issues with the organization check
  • 1_7xxx: Issues with the bank account check

General issues

Suberror code Message Remediating action codes
1_1000 Verification failed. Legal entity declined 1_101
1_1001 There were some technical issues in the verification process 1_101
1_1002 There are more questions about the submitted information 1_101
1_1003 The document contained sensitive data 1_102

Individual identity check

Suberror code Message Remediating action codes
1_3000 The user couldn't be verified 1_300, 1_301
1_3001 The name and date of birth couldn't be verified 1_300, 1_301
1_3002 The name and national ID number couldn't be verified 1_300, 1_307
1_3003 The name and residence state couldn't be verified 1_300, 1_305
1_3004 The name and residence country couldn't be verified 1_300, 1_305
1_3005 The national ID number was entered incorrectly 1_300, 1_307
1_3006 The name didn't match the national ID number 1_300, 1_307
1_3007 An incorrect national ID number was entered 1_300, 1_307
1_3008 The ID document image was incomplete 1_303
1_3009 The photo on the ID document couldn't be recognized 1_302, 1_303
1_3010 The ID document image was incomplete or too blurry 1_303
1_3011 The ID document image was in black and white 1_303
1_3012 The image couldn't be recognized as a supported ID document 1_302, 1_303
1_3013 The ID document wasn't a supported document type 1_302
1_3014 The ID document image didn't contain the MRZ code 1_303
1_3015 The ID document was expired 1_302
1_3016 The ID document image was of too low quality 1_303
1_3017 The ID document image was a scan 1_303
1_3018 The ID document image was too blurry 1_303
1_3019 The ID document was expired 1_302
1_3020 The ID document wasn't a supported document type 1_302
1_3021 The ID document MRZ code is unreadable 1_303
1_3022 The ID document image only showed one side of the ID document 1_303
1_3023 The ID document image only showed parts of the ID document 1_303
1_3024 The ID document wasn't valid 1_302
1_3025 The state didn't match the one on the ID document 1_300, 1_304, 1_302
1_3026 The ID document didn't show an issuing state 1_302, 1_304
1_3027 The ID document wasn't valid 1_302
1_3028 The ID number didn't match the one on the document 1_300, 1_307, 1_302
1_3029 The ID document didn't show a document number 1_302, 1_307
1_3030 The ID document wasn't valid 1_302
1_3031 The ID document wasn't valid 1_302
1_3032 The first name didn't match the one on the ID document 1_300, 1_302
1_3033 The last name didn't match the one on the ID document 1_300, 1_302
1_3034 The date of birth didn't match the one on the ID document 1_300, 1_302
1_3035 The country didn't match the one on the ID document 1_300, 1_304, 1_302
1_3036 The ID document image was too low quality 1_303
1_3037 The last name didn't match the one on the proof of residential address 1_300, 1_305
1_3038 The first name didn't match the one on the proof of residential address 1_300, 1_305
1_3039 The date of birth didn't match the one on the proof of residential address 1_300, 1_305
1_3040 The proof of residential address didn't show the date it was issued 1_305
1_3041 The proof of residential address didn't show a name 1_305
1_3042 The proof of residential address didn't show an issuing country 1_305
1_3043 The proof of residential address wasn't a supported document type 1_305
1_3044 The proof of residential address was too old 1_305
1_3045 The proof of residential address image was of too low quality 1_306
1_3046 The address on the proof of residential address was a PO box 1_300, 1_305
1_3047 The proof of national ID number wasn't a supported document type 1_308
1_3048 The last name didn't match the one on the proof of national ID number 1_300, 1_308
1_3049 The first name didn't match the one on the proof of national ID number 1_300, 1_308
1_3050 The date of birth didn't match the one on the proof of national ID number 1_300, 1_308
1_3051 The proof of national ID number image was of too low quality 1_309
1_3052 An ID document is needed to verify the individual 1_301

Organization check

Suberror code Message Remediating action codes
1_5000 The legal business name couldn't be verified 1_500, 1_503
1_5001 The tax ID number couldn't be verified 1_500, 1_503
1_5002 The state couldn't be verified 1_505, 1_500
1_5003 The legal name didn't match the one on the registry 1_505, 1_500
1_5004 The legal name didn't match the one on the registry 1_500, 1_501
1_5005 The legal name didn't match the one on the registry 1_500, 1_503
1_5006 The country didn't match the one on the registry 1_500, 1_501
1_5007 The registration number didn't match the one on the registry 1_500, 1_501
1_5008 The tax ID didn't match the one on the registry 1_500, 1_503
1_5009 The registration number was provided as tax ID 1_500, 1_503
1_5010 The company details couldn't be verified 1_500, 1_503
1_5011 The trade name (doing business as) was entered 1_500, 1_503
1_5012 The submitted company type didn't match the one on the registry 1_500, 1_501
1_5013 The company was not found in the database 1_500, 1_501
1_5014 The registration number couldn't be verified 1_500, 1_501
1_5015 The registration number didn't match the legal business name 1_500, 1_501
1_5016 The tax ID number couldn't be verified 1_500, 1_501
1_5017 The tax ID number didn't match the legal business name 1_500, 1_501
1_5018 The business address couldn't be verified 1_500
1_5019 The trade name (doing business as) was entered 1_500, 1_501
1_5020 Registration document is missing 1_501
1_5021 The registration document was too low quality. 1_502
1_5022 The registration document was too old 1_502
1_5023 The submitted company type didn't match the one on the registration document 1_500, 1_502
1_5024 The registration document did not show the company type 1_502, 1_500
1_5025 The address on the company registration document was a residential address 1_500
1_5026 The address on the company registration document was a PO box 1_502, 1_500
1_5027 The business address didn't match the one on the company registration document 1_502, 1_500
1_5028 The registration number didn't match the one on the company registration document 1_502, 1_500
1_5029 The legal business name didn't match the one on the company registration document 1_502, 1_500
1_5030 The country didn't match the one on the company registration document 1_502, 1_500
1_5031 The company registration document didn't show a legal business name 1_502
1_5032 The company registration document didn't show a registration number 1_502
1_5033 The state didn't match the one on the company registration document 1_505, 1_500
1_5034 The company registration document wasn't a supported document type 1_506
1_5035 The company registration document is not supported. 1_502, 1_500
1_5036 Tax document is missing 1_503
1_5037 The country didn't match the one on the tax document. 1_504, 1_500
1_5038 The tax document wasn't a supported document type. 1_504
1_5039 The tax document was too low quality 1_504
1_5040 The tax document was too old. 1_504
1_5041 The legal name didn't match the one on the tax document 1_504, 1_500
1_5042 The tax ID number didn't match the legal business name 1_500, 1_503
1_5043 The tax document didn't show a tax ID number 1_504
1_5044 The tax document didn't show a legal business name 1_504
1_5045 The state didn't match the one on the proof of address 1_506, 1_500
1_5046 Ownership data seems incorrect 1_508, 1_507
1_5047 Ownership data seems to be missing 1_508, 1_507
1_5048 Provide official ownership documentation 1_508
1_5049 The affiliation document was not sufficient to prove the 100% affiliation 1_511
1_5050 The affiliation document was not official 1_509
1_5051 Signing person on the affiliation document could not be verified 1_510
1_5052 The affiliation document verifies the payout entity is not 100% affiliated with the company. Setup can't be continued 1_100
1_5053 The affiliation document was not issued within the last 6 months 1_509
1_5054 The VAT number couldn't be verified 1_500, 1_513
1_5055 VAT document is missing 1_513
1_5056 The VAT document was too low quality 1_513
1_5057 The VAT document wasn't a supported document type 1_513
1_5058 The VAT document was too old 1_513
1_5059 The VAT document didn't show a legal name 1_513
1_5060 The VAT document didn't show a VAT number 1_513
1_5061 The country didn't match the one on the VAT document 1_500, 1_513
1_5062 The legal name didn't match the one on the VAT document 1_500, 1_513
1_5063 The organization VAT details couldn't be verified 1_500, 1_513
1_5064 The VAT number didn't match the one on the registry 1_500, 1_513
1_5065 The registration number was provided as VAT number 1_500, 1_513
1_5066 The trade name (doing business as) was entered instead of the legal name 1_500, 1_513
1_5067 The legal name didn't match the one on the VAT registry 1_500, 1_512

Bank account check

Suberror code Message Remediating action codes
1_7000 The bank account couldn't be verified 1_703, 1_701
1_7001 The routing number wasn't valid 1_700
1_7002 The bank account number wasn't valid 1_700
1_7003 The bank account couldn't be verified 1_703, 1_701
1_7004 The bank account entered was invalid 1_700
1_7005 The verification code wasn't valid 1_702
1_7006 There were too many attempts to request the verification code 1_702
1_7007 The verification code wasn't entered 1_700
1_7008 There is no bank document to verify 1_705
1_7009 The bank document didn't show a bank account number 1_704
1_7010 The bank document didn't show the account owner name 1_704
1_7011 The bank account number didn't match the one on the bank document 1_700, 1_704
1_7012 The bank account owner name appearing in the document does not match the verified legal name 1_704
1_7013 The bank document was too low quality 1_704
1_7014 The bank document wasn't a supported document type 1_704
1_7015 The bank account country didn't match the one on the bank document 1_700
1_7016 The branch code didn't match the one on the bank document 1_700, 1_704
1_7017 The bank account currency didn't match the one on the bank document 1_700
1_7018 The bank document wasn't officially issued by the bank 1_704
1_7019 The bank document wasn't issued in the past 12 months 1_704
1_7020 The bank name didn't match the one on the bank document 1_700
1_7021 The bank document didn't show an official bank logo 1_704
1_7022 The bank document didn't show an official bank stamp 1_704

Suberrors array example

Example suberrors array
{
   ...
    "problems": [
        {
            ...
            "verificationErrors": [
                {
                    "code": "1_30",
                    "message": "Individual details couldn't be verified",
                    "{hint:Sent when there is a common remediating action}remediatingActions{/hint}": [
                        {
                            "code": "1_300",
                            "message": "Update individual details"
                        }
                    ],
                    "subErrors": [
                        {
                            "code": "1_3001",
                            "message": "The name and date of birth couldn't be verified.",
                            "remediatingActions": [
                                {
                                    "code": "1_301",
                                    "message": "Upload an ID document"
                                },
                                {
                                    "code": "1_300",
                                    "message": "Update individual details"
                                }
                            ],
                            "type": "invalidInput"
                        },
                        {
                            "code": "1_3000",
                            "message": "The user couldn't be verified.",
                            "remediatingActions": [
                                {
                                    "code": "1_300",
                                    "message": "Update individual details"
                                },
                                {
                                    "code": "1_301",
                                    "message": "Upload an ID document"
                                }
                            ],
                            "type": "invalidInput"
                        }
                    ],
                    "type": "invalidInput"
                }
            ]
        }
    ],
    ...
}