The information in this page does not constitute legal advice. It only provides an overview of Adyen's compliance guidelines for financial products. For additional, non-legal clarifications about this content, reach out to your Adyen contact.
To offer financial products to your users within your platform, you must follow Adyen's guidelines for topics like your user interface, communications, and reporting. These guidelines are required for your platform and Adyen to remain compliant with financial regulations.
Financial products
The information in this compliance guide applies to platforms through which Adyen offers the following services:
- Business accounts
- Issuing of cards
- Capital
Overview of guidelines
The table in this section shows an overview of the compliance requirements that your platform must meet for each topic, and the financial products that the requirements apply to.
Your platform must provide the information or materials related to compliance requirements in the following occasions:
- Before your platform offers financial products to your users.
- Before your platform changes information or material that was previously approved by Adyen.
- Annually, for a periodic review by Adyen.
- Upon Adyen's request.
Select the links in the table for detailed guidelines for each topic.
| Topic | Compliance requirements | Applies to |
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| Topic | Compliance requirements | Applies to |
|---|---|---|
Your user application and interface must:
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Your account statements must:
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Ensure that this material:
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Provide to your users:
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When receiving a complaint, you must:
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You must submit the following to Adyen for approval:
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You must submit the following reports to Adyen:
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For at least five years after the termination of the financial product offering, keep copies of the following:
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When you are registered in France and offer financial products to French users, you must:
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