The information in this page does not constitute legal advice. It only provides an overview of Adyen's compliance guidelines for financial products and Adyen for Platforms (referred to as the Compliance Guidelines). For additional, non-legal clarifications about this content, reach out to your Adyen contact.
To offer financial products to users in your platform, you must follow Adyen's guidelines for topics like your user interface (UI), communications, and reporting. These guidelines are required for your platform and Adyen to remain compliant with financial regulations.
Further guidance on the Compliance Guidelines is available in Adyen’s Platform Compliance Guidelines Best Practices and Templates. Specifically, this document provides guidance on the following:
- the form of materials that may be accepted to demonstrate compliance with each section of the Guidelines;
- best practices for drafting policies that are required under the Guidelines; and
- best practices for handling customer complaints, along with suggested templates to be used for responding to complaints.
Financial products
The information in this compliance guide applies to platforms through which Adyen offers the following services:
Overview of guidelines
The table in this section shows an overview of the compliance requirements that your platform must meet for each topic, and the financial products that the requirements apply to.
After your financial product offering is approved by Adyen, before publishing and distributing any new materials related to financial products, you must (where pre-approval of the relevant material is required under the Compliance Guidelines):
- Submit the materials to Adyen for review and pre-approval by sending an email to merchantkyc@adyen.com.
- Update the materials to reflect any further changes requested by Adyen (if applicable).
- Re-submit the materials to Adyen for approval (if applicable).
Note that you also are required to provide materials for review:
- Annually
- For periodic review
- Upon Adyen's request
Select the links in the table for detailed guidelines for each topic.
| Topic | Compliance requirements | Applies to |
|---|---|---|
Your user application and interface must:
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Your account statements must:
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Ensure that this material:
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Provide to your users:
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When receiving a complaint, you must:
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You must submit the following to Adyen for approval:
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You must submit the following reports to Adyen:
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For at least five years after the termination of the financial product offering, keep copies of the following:
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When you are registered in France and offer financial products to French users, you must:
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