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Manage account holder risk

Review identities and risk scores of account holders in your platform.

To enable Score for your platform, contact your Adyen Account Manager. When we enable Score for your platform, we also assign the required roles for your Customer Area users.

To check if your Customer Area user has the roles, log in to your Customer Area then go to Account > Users. If you need additional roles, contact your admin user.

User role Access
Merchant MarketPlace The user can view the Case management dashboard and Risk signals.
Merchant Marketplace Risk In addition to the Merchant MarketPlace access, the user can disable payouts, suspend account holders, refund payments, and flag risk signals as false positive.
Merchant Marketplace Risk Admin In addition to the Merchant Marketplace Risk access, the user can configure settings such as create or edit custom risk signals, edit high risk lists, and set weights for risk signals.

Review identities in case management

The case management dashboard shows a list of identities and their risk scores, and the number of account holders that are part of an identity. By default, the list is sorted by the highest risk score to help you prioritize which cases to review.

To access case management:

  1. Log in to your Customer Area.
  2. Go to Platform > Score.
  3. Select Case management.

After reviewing, you can also take action in the same page. You can:

  • Disable payouts.
  • Suspend account holders.
  • Refund payments.
  • Flag risk signals as false positive. Flagging a risk signal as false positive lifts the signal for the whole identity.

The dashboard also has filtering and sorting functions, which you can use to tailor the list of cases shown on the page. For example, you can use filters to only show specific risk signals. Then you can save the view for next time.

Add KYC values to high risk lists

You can use the high risk lists to add KYC values from confirmed fraudulent account holders, so you can get the risk signal if they come back to your platform.

To add KYC values to a high risk list:

  1. Log in to your Customer Area.
  2. Go to Platform > Score.
  3. Select Case management.
  4. Select the signal and then select the actions menu.
  5. Select Add to high risk list.

Add custom risk signals

Add your own risk signals based on KYC values. We recommend that you use the custom risk list for more general values. For example, if you think that account holders with a bank account from a specific bank must always flag a risk signal, add the bank in the custom risk list.

To create custom risk signals:

  1. Log in to your Customer Area.
  2. Go to Platform > Score.
  3. Select Settings.
  4. Select the KYC check category and provide the value that you want to check.