Account statements for business accounts and Issuing

When offering business accounts or issuing cards to your users, you need to provide them with account statements. Providing account statements allows users to periodically check their transaction history. In these account statements, you must include the data provided by Adyen through its APIs. This data must remain unchanged, and your account statement template must be approved by Adyen.

The requirements for account statements differ depending on the country or region and the specific product involved.

Adyen Bank Accounts (EU & US)

• Bank Information
  • The EU countries:
    • Bank name: Adyen N.V.
    • Bank Address: Simon Carmiggeltstraat 6, 1011DJ, Amsterdam
    • Bank Website: www.adyen.com
    • Statement that Adyen N.V. is the financial institution issuing the bank account.
  • The US:
    • Bank name: SF branch contact information
    • Bank Address: 505 Brannan St, San Francisco, CA, 94107, United States
    • Bank Website: www.adyen.com
    • Statement that the SF branch is the financial institution issuing the bank account.
• Platform Information
  • Platform name
  • Platform Support service number and email
  • Platform Website
  • Platform contact information for inquiries and customer support
• Account type: Business Bank Account
• Account holder details:
  • Name: Legal Entity name, Doing Business As (DBA) name, as defined in the Legal Entity or Legal Arrangement Screening Procedure
  • Address: as defined in the Legal Entity or Legal Arrangement Screening Procedure
• Account Details:
  • Account type: Checking Account (consistent with openAPI specification)
  • Account number: last four digits
  • Currency code(s): EUR, USD
  • IBAN (EU)
  • BIC (EU)
• Period of Statement - by date and number of days in statement cycle -(for example, Oct 1, 2024 - October 31, 2024).
• Account Balance:
  • Begin Balance
  • End Balance
• Transaction data: Provide the amount, date, transaction type (ACH, IAT, debit, wire transfer, withdrawal), name of payer/payee and balance after each:
  • Every debit or withdrawal during the time period
  • Every credit/deposit during the time period
  • Every fee assessed
• Total debits/withdrawals during the time period
• Total credits/deposits during the time period
• For interest-bearing accounts: Annual Percentage Yield Earned (APYE), Statement cycle number of days, dollar amount of interest earned in the statement cycle
• Reference to Depositor Information Sheet (EU)

• Bank disclosures, as detailed in Adyen’s Disclosure and Consent Procedure;

  • For EU: Deposit Guarantee Scheme (“DGS”)
    “In the EU, Adyen N.V. is registered with the Dutch deposit guarantee scheme register and eligible funds up to EUR 100,000 are legally protected by the Dutch deposit guarantee scheme.”

  • For US: FDIC insurance
    “Adyen Business Bank Accounts in the U.S. are not insured by the FDIC and are not guaranteed by the Federal Government. If Adyen places deposits in a cash sweep program utilizing FDIC-insured depository institutions, such deposits may be covered by FDIC insurance up to applicable limits in accordance with the FDIC rules, including those relevant to the aggregation of multiple accounts."

Adyen Business Accounts (UK)

• Payment Service Provider (PSP) Information
  • PSP name: Adyen N.V.
  • PSP Address: 12-13 Wells Mews, London W1T 3HE
  • PSP Website: www.adyen.com
  • Statement that Adyen N.V. is the financial institution issuing the business account.
• Platform Information
  • Platform name
  • Platform Support service number/email
  • Platform Website
  • Platform contact information for inquiries and customer support
• Account type: Business Account
• Account holder details:
  • Name: Legal Entity name, Doing Business As (DBA) name, as defined in the Legal Entity or Legal Arrangement Screening Procedure
  • Address: as defined in the Legal Entity or Legal Arrangement Screening Procedure
• Account Details:
  • Account type: E-money Account
  • Account number: last four digits
  • Currency code(s): GBP, EUR
• Period of Statement - by date and number of days in statement cycle. For example, Oct 1, 2024 - October 31, 2024.
• Account Balance:
  • Begin Balance
  • End Balance
• Transaction data: Provide the amount, date, transaction type (debit, wire transfer, withdrawal), name of payor/payee and balance after each:
  • Every debit or withdrawal during the time period
  • Every credit/deposit during the time period
  • Every fee assessed
• Total debits/withdrawals during the time period
• Total credits/deposits during the time period
• PSP disclosures, as detailed in Adyen’s Disclosure and Consent Procedure

Adyen Issuing

Before issuing cards to its users, platforms must submit a sample account statement to Adyen for review. The account statement must include the following information:

• Card Issuer Information
  • Card Issuer name: Adyen N.V. (For US: San Francisco branch)
  • Card Issuer Address:
  • Card Issuer Website: www.adyen.com
  • Statement that Adyen N.V. (For US: San Francisco branch) is the financial institution issuing the cards and related account(s).**
• Platform Information
  • Platform name
  • Platform Support service number/email
  • Platform Website
• Account holder Details:
  • Name: Legal Entity name, Doing Business As (DBA) name, as defined in the Legal Entity- or, Legal Arrangement Screening Procedure
  • Address: as defined in the Legal Entity or Legal Arrangement Screening Procedure
• Account Details:
  • Account type:
    1. Prepaid program:
       1. E-money Account (EU/UK);
       2. General Use Reloadable Prepaid Card (US)
    2. Debit program:
       1. Deposit Account (EU)
       2. E-money Account (UK)
       3. Demand Deposit Account
    3. Credit Program:
       1. Charge Card Account (EU, UK, US)
  • Card number: last four digits (PAN)
  • Currency code(s): EUR, USD, GBP
• Period of Statement - by date and number of days in statement cycle. For example, Oct 1, 2024 - October 31, 2024.
• Account Balance:
  • Begin Balance
  • End Balance
• Transaction data: Provide the amount, date, transaction type (debit, wire transfer, withdrawal), name of payor/payee and balance after each:
  • Every debit or withdrawal during the time period
  • Every credit/deposit during the time period
  • Every fee assessed
• Total debits/withdrawals during the time period
• Total credits/deposits during the time period

Required data

The following sections show the data that you must include in account statements for your users. Expand the sections to see the requirements for each financial product.

Issuing

For prepaid card programs, your platform is not required to send periodic account statements to your users. However, your platform must provide on-demand access to the information of all their card transactions. For example, you can show a user's transaction history in your user interface.

If you show transaction information in your user interface, you must capture screenshots of this feature. You must submit the screenshot to Adyen for review and approval. Additionally, you must keep these screenshots as a replacement for records of account statements.

The following table shows the data that you must include in account statements for Adyen-issued cards. You can get most of this data through Adyen's APIs. Any data that you get from Adyen's APIs must remain unchanged.

Required information	Required for EU	Required for US	Required for UK
Information about the card issuer: Name: Adyen N.V. Address: Simon Carmiggeltstraat 6, 1011DJ, Amsterdam Website: www.adyen.com Statement that Adyen N.V. is the financial institution issuing the card and any related accounts.
Information about the card issuer: Name: Adyen N.V. San Francisco branch Address: 505 Brannan Street, San Francisco, CA 94107 Website: www.adyen.com Statement that Adyen N.V. San Francisco branch is the financial institution issuing the card and any related accounts.
Information about the card issuer: PSP name: Adyen N.V. London branch PSP address: 12-13 Wells Mews, London W1T 3HE PSP website: www.adyen.com Statement that Adyen N.V. London branch is the financial institution issuing the card and any related accounts.
Not provided by Adyen's APIs Information about your platform: Name of your platform Support service number or email of your platform Website of platform
Account holder details: Name as defined in the Legal Entity or Legal Arrangement Screening Procedure. If applicable, use the following format: [Name of your legal entity], Doing Business As [Name of your platform] Address as defined in the Legal Entity or Legal Arrangement Screening Procedure
Account details: Account type: E-money account Account number: the last four digits Currency code: EUR
Account details: Account type: General purpose reloadable prepaid card Account number: the last four digits Currency code: USD
Account details: Account type: E-money account Account number: the last four digits Currency code: GBP, EUR
The period of the statement, specifying the date of the beginning and the end of the period. For example: October 1, 2024 - October 31, 2024
The account balance, specifying the balance at the beginning and the end of the period of the statement.
Transaction data for every transaction within the period of the statement: Amount Date Transaction type Name of the payer or payee Balance after the transaction Any fees that Adyen charges your users for a specific transaction. For example: currency conversion fees.
Total debits or withdrawals during the period of the statement.
Total credits or deposits during the period of the statement.

Review by Adyen

After you have created a template for your account statements, you must submit it to Adyen for review and approval.

See also