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Customize receipt and terminal settings

Show your logo on receipts and on the display and use other receipt and terminal options.

Receipt requirements

Card schemes have very specific requirements on what should be included on a receipt. These requirements differ per scheme and country, and can change. Receipts generated by Adyen have been certified as compliant by the card schemes that we support.
Card schemes will occasionally visit live stores to verify that receipts being generated are fully-compliant.

To prevent non-compliance and avoidable chargebacks, we strongly recommend using the Adyen-generated receipts without alterations. If you override this receipt data, or validate values against a hard-coded list, it is your responsibility to ensure that scheme requirements are met at all times.

Customize your receipts

There are some aspects of a receipt that you can modify without risk of non-compliance:

  • The receipt header lines you want to include.
  • The data you want to include on the receipt as a QR code.
  • The logo printed by terminals with a built-in printer.

If you're using a large-screen multimedia terminal, such as the M400, you can show line items or receipts on the display of the terminal. See Display data on the terminal.

Change receipt headers and QR code data

  1. Log in to your Customer Area and select your company-level account.
  2. Go to Point of sale > Terminal settings and select Receipts.
  3. Select the Receipt tab and add your custom data:

    • Header line 1: Text header. For example, the name of your store.
    • Header line 2: Additional text header. For example, the URL of your website.
    • QR code: Data you want to include on the receipt as a QR code. For example, Adyen's unique identifier for the transaction.
  4. Select Save.

The receipt data you receive in a transaction response now contains this custom information.

Add your receipt logo

If your terminal has a built-in printer, such as the V400m or V400c, you can add your own logo to the receipts generated with the built-in printer.

  1. Create a logo file using a graphics program. This file should be:

    • .bmp format.
    • Monochrome.
    • Height 240 x width 384px.

    If your logo inverts during printing, invert the colors in the logo file.

  2. Log in to your Customer Area and select your company-level account.
  3. Go to Point of sale > Terminal settings and select Receipts.
  4. At Receipt logo, select Choose File.
  5. Select the logo file you created.
  6. Select Save.

Receipt settings

Receipt language

These are the default settings for the receipt language:

  • The merchant receipt uses the language that is set for the terminal.
  • The shopper receipt uses the language of the country where the credit or debit card was issued.

There might be reasons to not use certain languages on the shopper receipt, for example if your integration has character set limitations. In that case you can use the language of the terminal as a fallback, by excluding those languages for the shopper receipt:

  1. Log in to your Customer Area.
  2. Go to Point of sale > Terminal settings (or select a specific- terminal) and select Customisation.
  3. Under Location, in the Exclude shopper languages field, list the languages you don't want to use on shopper receipts.

Prompt before printing

Sometimes shoppers are not interested in receiving a printed receipt for their purchase. To avoid wasting receipt roll paper, you can configure terminals with an integrated printer to show the question Print receipt? after the transaction is completed. If No, the shopper receipt is not printed.

Contact the POS Support Team to configure this feature for you.

Displaying virtual receipts

If you're using a large-screen multimedia terminal, such as the M400, you can show line items or receipts on the display of the terminal.

For more information, see Display data on the terminal.

Terminal settings

Contact our POS Support Team if you want to customize the following aspects:

  • Backlight intensity.
  • Dimming the display when the terminal is idle.
  • Minimum battery charge for printing a receipt or starting a transaction. The functionality is disabled until the battery is recharged to a high enough level.
  • Sleep mode.

If you upload your own logo, the terminal will show this on the display when it's idle.

  1. Create a logo file using a graphics program. This file should be:

    • .gif or .png format.
    • Monochrome.
    • Height 444 x width 320 px.
    • Maximum file size 512 KB.

  2. Log in to your Customer Area and select your company-level account.
  3. Go to Point of sale > Terminal settings and select Customisation.
  4. Under Logo, find your terminal model and upload the logo file you created.
  5. Select Save.

See also