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Customize terminals

Change the logo, QR code data, and header lines on the receipts, and add a logo to the display.

Receipt requirements

Card schemes have very specific requirements on what should be included on a receipt. These requirements differ per scheme and country, and can change. Receipts generated by Adyen have been certified as compliant by the card schemes that we support.
Card schemes will occasionally visit live stores to verify that receipts being generated are fully-compliant.

To prevent non-compliance and avoidable chargebacks, we strongly recommend using the Adyen-generated receipts without alterations. If you override this receipt data, or validate values against a hard-coded list, it is your responsibility to ensure that scheme requirements are met at all times.

Customize your receipts

There are some aspects of a receipt that you can modify without risk of non-compliance:

  • The receipt header lines you want to include.
  • The data you want to include on the receipt as a QR code.
  • The logo printed by terminals with a built-in printer.

If you're using a large screen multimedia terminal, such as the M400, you can display line items or receipts on the screen of the terminal. See Display data on the terminal.

Changing headers and QR code data

  1. Log in to your Customer Area.
  2. Go to Point of sale > Global properties and select your company-level account.
  3. Select the Receipt tab and add your custom data:

    • Header line 1: Text header. For example, the name of your store.
    • Header line 2: Additional text header. For example, the URL of your website.
    • QR code: Data you want to include on the receipt as a QR code. For example, Adyen's unique identifier for the transaction.
  4. Select Save.

The receipt data you receive in a transaction response now contains this custom information.

Adding your logo

If your terminal has a built-in printer, such as the V400m or V400c, you can add your own logo to the receipts generated with the built-in printer.

  1. Create a logo file using a graphics program. This file should be:

    • .bmp format.
    • Monochrome.
    • Height 240 x width 384px.

    If your logo inverts during printing, invert the colors in the logo file.

  2. Log in to your Customer Area and select your company-level account.
  3. Go to Point of sale > Global properties and select the Receipt tab.
  4. At Receipt logo, select Choose File.
  5. Select the logo file you created.
  6. Select Save.

Add a logo to the terminal display

If you upload your own logo, the terminal will show this on the display when it's idle.

  1. Create a logo file using a graphics program. This file should be:

    • .gif or .png format.
    • Monochrome.
    • Height 444 x width 320 px.
    • Maximum file size 512 KB.

  2. Log in to your Customer Area and select your company-level account.
  3. Go to Point of sale > Global properties and select the Settings tab.
  4. Under Logo, find your terminal model and select Choose File.
    Select See more to expand the list of terminal models.
  5. Select the logo file you created.
  6. Select Save.

See also