With the Adyen NYC1 card reader, you start a payment from an Android or iOS POS app on your phone or other mobile device, and use the secure card reader to accept the payment. On the card reader, the customer can tap, insert, or swipe their card, or use a digital wallet like Apple Pay.
The mobile device and the card reader communicate with each other through Bluetooth or USB.
To indicate the progress of the payment and other events, the card reader has indicator LEDs, an illuminating contactless logo, and a buzzer. Transaction screens appear on the mobile device that is connected to the card reader.
Supplied components
- NYC1 card reader.
- USB-C cable.
- Adhesive metal plate for card reader magnet.
To attach the card reader to the back of a phone, stick the metal plate to the back of the phone, and place the card reader on the plate.
A charger is not included with the card reader. To recharge the battery, use a 5V DC, 1A charger. The battery cannot be replaced.
NYC1 USB dock
Depending on your setup, you may also have a dedicated USB dock that you can connect the NYC1 card reader to.
When using a USB dock that is connected to a power source, the card reader is powered by the dock.
Get started
- Inspect the card reader.
- Connect the card reader to a power source using the supplied USB-C cable, or place the card reader in the USB dock and connect the dock to a power source.
Let the battery charge for at least an hour and a half while you continue with the next steps. - Connect the card reader to a phone or other mobile device, using Bluetooth pairing or a USB connection.
When you have completed these steps, you are ready to make transactions and install mandatory updates.
Inspect the card reader
Como os terminais processam dados confidenciais do cartão, é importante garantir que o terminal que você recebeu seja o terminal Adyen correto e que não tenha sido adulterado. Se alguma das seguintes verificações falhar, entre em contato com nossa Support Team imediatamente.
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Verifique se a caixa que contém o terminal não foi aberta e se o selo de segurança está intacto.
O selo de segurança é uma etiqueta vermelha com um código de barras e um número, colada na tampa da caixa. -
Se você tiver acesso à Customer Area da Adyen, faça o login e, em Point of sale, localize o pedido do seu terminal. Então:
- Verifique se o terminal serial number (S/N) na caixa é igual ao da área do cliente.
- Verifique se o security seal number na caixa é igual ao da área do cliente.
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Usando as informações de track & trace na área do cliente, acompanhe o pedido com a transportadora para verificar se eles confirmam a entrega do terminal de pagamento.
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Quebre o selo de segurança, retire o terminal da caixa e verifique se o terminal serial number (S/N) no próprio terminal é o mesmo que o número de série na caixa.
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Inspecione o terminal quanto a adulteração. Verifique se faltam vedações ou parafusos, fios ou etiquetas adicionais, orifícios no dispositivo e qualquer coisa inserida ou conectada a qualquer parte do terminal, como o leitor de cartões ou as portas.
Connect the card reader
To process transactions, the card reader uses Bluetooth technology or a USB connection to communicate with a POS app that is installed on your mobile device.
To connect the card reader, select the tab that applies to your setup.
Make a payment
After the mobile device and the card reader have been paired, you are ready to accept payments.
When connected through Bluetooth, the devices disconnect after five minutes of inactivity, but they remain paired. To save battery power, the card reader goes into sleep mode. When you start a payment, the mobile device automatically re-connects to the card reader it was most recently paired with. The card reader is activated automatically, but this takes a bit longer than usual because the reader has to "wake up" first. You can also activate the reader by pressing the power button on the side of the reader two times.
When connected through USB, the card reader is always ready for use.
To accept a payment:
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On the mobile device, start the transaction from your POS app.
Screens related to the transaction appear on the mobile device. -
Present the card reader to the customer, to complete the transaction.
The customer can tap, insert, or swipe their card, or use a digital wallet like Apple Pay. -
When the transaction is completed, use the receipt data in the Terminal API response to send the receipt to the customer, or to print the receipt on an external printer.
Manage battery power
When not connected to a power source such as a USB dock, the card reader runs on a rechargeable battery. In case of a Bluetooth connection, the reader never completely turns off because Bluetooth is on continuously. Therefore, it is important to keep an eye on the charge level.
Check the charge level
To view the battery charge level on the card reader itself:
- Press the power button on the side of the card reader, and check the LEDs.
Each green LED represents 25% of the battery capacity. For example, if two of the four LEDs are on and green, the card reader has 50% charge left.
To use your mobile device to view the battery charge level of a card reader:
- On the mobile device, go to the list of card readers.
For example, your POS app may show the list under Settings > Card readers. -
From the list, select the card reader to see its details, including the charge level.
The next images show example details screens on Android and iOS. Your POS app may show a different screen.
Charge the battery
A charger is not included.
Use a 5V DC, 1A charger to recharge the battery. The battery cannot be replaced.
The NYC1 card reader is supplied with a USB-C charging cable. This cable is compliant with the USB industry and UL standards.
Always use the charging cable provided by Adyen.
To prevent damage to the USB-C charging cable and the USB-C socket on the card reader, follow these guidelines:
- Insert and remove the USB-C charging cable by holding the end that connects to the terminal or the power plug.
- Do not insert or remove the USB-C charging cable in an upward, downward, left, or right direction.
- Do not bend or fold the USB-C charging cable.
- Do not use excessive force to insert or remove the USB-C charging cable.
- Always inspect the USB-C charging cable and the USB-C socket on the payment terminal for foreign objects.
- If the terminal operates in areas of high humidity, dust, or food residue, consider getting a charging station.
Install mandatory updates
Transactions will be blocked if you do not install mandatory software updates.
From time to time, new software is released for the NYC1 card reader and the Bluetooth functionality. If you are using the NYC1 USB dock, new software for the dock is released from time to time as well.
Updates can take several minutes. During this time you cannot use your mobile device because the POS app must remain open. The following table shows estimated update times depending on how the devices are connected. Bluetooth updates are only available when the devices are connected through Bluetooth.
| Update type | Bluetooth | USB dock | USB cable to card reader |
|---|---|---|---|
| Multiple updates | 8 minutes | 2 minutes | 2 minutes |
| Device update | 6 minutes | 2 minutes | 2 minutes |
| Bluetooth update | 2 minutes | N/A | N/A |
To know if you need to perform an update:
- The list of card readers shows an indicator (for example, a red dot) next to the reader.
- When using a USB dock: the list of devices shows an indicator next to the dock and/or the card reader.
- The Device info screen shows Update available with a button to start the update.
The next images show example screens. Your POS app may show different screens.
To update the firmware:
- Pick a moment when you do not need to use the mobile device for a while.
- On the mobile device, go to the list of card readers or devices.
- If a card reader or USB dock is marked with a red dot (or a similar indicator), select the reader or the dock.
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On the screen with information about the selected device, select Update (or a similar button, depending on your POS app).
Keep the POS app open and do not switch to another app until the update has finished.
The update will be downloaded and installed. Then the card reader reboots and connects again.
Bluetooth update failed
It is possible that a firmware update failed because it required a Bluetooth connection and the card reader did not have an active Bluetooth connection. When this happens, you need to reset the reader before you can try updating again. A screen appears with instructions on how to reset the reader.
The next image shows an example of those instructions on iOS. Your POS app may show a different screen.
Understand the LEDs
Connecting the card reader
| LEDs | Description |
|---|---|
 LEDs turn on and off sequentially. |
Power on. |
 All LEDs turn on and off simultaneously until pairing is complete. |
Reader is in pairing mode. |
| All LEDs remain on for four seconds. |
Pairing was successful. |
 |
Pairing failed. |
Taking a payment
| LEDs | Description |
|---|---|
 |
Ready to take a payment. |
 |
Reading a card. |
 |
Transaction is approved. |
|
Transaction failed. |
Battery
| LEDs | Description |
|---|---|
 LEDs turn on and off sequentially. |
Battery is charging. When the reader is fully charged, the LEDs turn off. |
|
Press the power button on the side of the card reader for battery charge information. Each LED represents 25% charge. If all four LEDs are green, the battery is fully charged. |
Other events
| LEDs | Description |
|---|---|
 |
Reader is tampered. Stop using the card reader and contact Adyen immediately. |
Troubleshooting
When there is an issue with the card reader, check the following general causes and solutions.
Reader doesn't pair
| Cause | Solution |
|---|---|
| Low battery | Try again with one of the other card readers that are paired with the mobile device. In the meantime, recharge the card reader where the issue occurred. |
| Bluetooth issue | On the mobile device, ensure Bluetooth permissions are enabled. Turn Bluetooth on and try again. |
| Mobile device and reader are already paired | Check if the devices are already paired: compare the serial number on the back of the reader with the serial numbers in the list of card readers on the mobile device. |
| Reader is paired with different device | To unpair the reader from nearby devices, turn the reader off by pressing the power button for three seconds. Then turn the reader on again by pressing the power button once. |
| Out of range | Bring the mobile device and the card reader closer together. |
| Wrong pairing method | Pair the reader using the POS app on your mobile device. Do not use the system settings for pairing. |
If pairing still doesn't work, reset the reader by pressing the power button for 10 seconds until the reader beeps. Then try pairing again.
Reader doesn't take payments
| Cause | Solution |
|---|---|
| No network connection | Make sure that the mobile device is connected to a Wi-Fi or cellular network. |
| Low battery | Try again with one of the other card readers that are paired with the mobile device. In the meantime, recharge the card reader where the issue occurred. |
| Card entry failed | Help the customer to correctly tap, insert, or swipe their card, or tap their digital wallet device. |
Reader is inactive
The reader times out after ten minutes of inactivity, to preserve battery charge. The reader 'wakes up' again when you start a new transaction or press the power button.
Reader is tampered
If the first and last LED turn white, the reader is tampered. Stop using the card reader and contact Adyen immediately.