Pesquisar

Are you looking for test card numbers?

Would you like to contact support?

Atenção, esta página não se encontra disponível em Português
Point-of-sale icon

S1E user manual

Get started with the S1E payment terminal.

Supplied components

  • S1E payment terminal (with or without built-in barcode scanner)
  • USB cable and region-specific power plug for charging
  • SIM card

Get started

These are the steps to get your new S1E payment terminal up and running. Some steps include a link to more detailed instructions.

  1. Inspect the terminal.
  2. Turn on the terminal: Connect the terminal to a power supply, then press and hold the power button until the display turns on.
    Let the battery charge for at least four hours while you continue with the next steps.
  3. On the Welcome screen, select your language.
  4. Connect the terminal to your network.
  5. On the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.
    If the store screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

When you have completed these steps, you are ready to process payments!

Inspecione o terminal

Como os terminais processam dados confidenciais do cartão, é importante garantir que o terminal que você recebeu seja o terminal Adyen correto e que não tenha sido adulterado. Se alguma das seguintes verificações falhar, entre em contato com nossa POS Support Team imediatamente.

  1. Verifique se a caixa que contém o terminal não foi aberta e se o selo de segurança está intacto.
    O selo de segurança é uma etiqueta vermelha com um código de barras e um número, colada na tampa da caixa.
  2. Se você tiver acesso à Customer Area da Adyen, faça o login e, em Point of sale, localize o pedido do seu terminal. Então:
    • Verifique se o terminal serial number (S/N) na caixa é igual ao da área do cliente.
    • Verifique se o security seal number na caixa é igual ao da área do cliente.
    • Usando as informações de track & trace na área do cliente, acompanhe o pedido com a transportadora para verificar se eles confirmam a entrega do terminal de pagamento.
  3. Quebre o selo de segurança, retire o terminal da caixa e verifique se o terminal serial number (S/N) no próprio terminal é o mesmo que o número de série na caixa.
  4. Inspecione o terminal quanto a adulteração. Verifique se faltam vedações ou parafusos, fios ou etiquetas adicionais, orifícios no dispositivo e qualquer coisa inserida ou conectada a qualquer parte do terminal, como o leitor de cartões ou as portas.

Connect to your network

Connect your terminal to the internet so that it can communicate with the plataforma de pagamentos da Adyen and your own back-end systems.

Connect to Wi-Fi

  1. After selecting your language on the Welcome screen, select the arrow button .
  2. On the Setup Wi-Fi screen, select the + sign.
  3. Turn on the WLAN toggle switch.
  4. Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
  5. Enter the Wi-Fi password.
  6. Select OK.
    The terminal sets the network as default automatically, and connects to it.
    You'll now see a Wi-Fi icon at the top of the display.

Updating the connection settings

If you need to change Wi-Fi usage later:

  1. Select Settings > Network.
  2. Enter your passcode.
  3. Select Wi-Fi. You can now:
    • Turn Wi-Fi on or off using the WLAN toggle switch.
    • Add another network as described above.

Cellular 3G/4G failover

Your S1E terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. For this you need to have a SIM card subscription with us for the terminal. When in doubt, contact our POS Support Team.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

  • Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply to charge the battery.

Turn off the terminal:

  • Press and hold the power button until a dialog box appears, then confirm you want to turn off the terminal.

Payment terminal menus

Menu/Button Description
Settings Device info: View information about the payment terminal.
Network: Enable and configure network connections.
Configuration: View the installed software versions and hardware details such as the unique terminal ID. Remove the configuration. Update the software.
Adyen Transactions: View transactions stored on the terminal.
Totals: View a transaction totals report. Reset transaction totals.
Payments: Start various types of payment when used as a standalone terminal. Select the AID priority.
Payment Start a normal payment when used as a standalone terminal.

Device info

To view information about the terminal:

  • Select Settings > Device info.

The screen shows:

  • Model, serial number, and IP address of the terminal.
  • Software version that the terminal currently uses.
  • Merchant account that the terminal belongs to.
  • A button to show a QR code with device info.
    When you contact our POS Support Team, they may ask you to scan this QR code.

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.

To obtain the Totals report:

  1. Select Adyen > Totals.
  2. You can now:
    • View a Totals report for the period shown at the top of the report.
    • Start a new reporting period by selecting the reset button .
      The totals from the previous period are no longer shown.

Resetting automatically

To automatically reset the Totals every day at a specific hour, contact our POS Support Team.

Solução não integrada

Se você estiver usando o terminal como terminal não integrado, as transações não serão iniciadas a partir de uma caixa registradora. Em vez disso, você precisa iniciar transações a partir do próprio terminal.

Consulte Terminais não integrados para instruções sobre como efetuar pagamentos, cancelar pagamentos, emitir reembolsos e (quando necessário) inserir manualmente os detalhes do cartão para efetuar um pagamento.