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SFO1 user manual

Get started with the SFO1 payment terminal.

Supplied components

  • SFO1 payment terminal
  • USB cable and region-specific power plug for charging

Get started

These are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions.

  1. Inspect the terminal.
  2. Turn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.
  3. On the back of the terminal, connect the USB-C ethernet cable.
  4. Select Configure network. Then connect the terminal to your network.
  5. The terminal asks you to either:
    • Enter a one-time password (OTP): go to Customer Area > In-person payments > Terminals and select the terminal you want to board. Find the OTP under One time password and enter it on the terminal screen.
    • Board the terminal: select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.

      If Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

  6. Test the connection with the Adyen platform.
  7. Test the connection with your POS system.

When you have completed these steps, you are ready to process payments!

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

  1. Verify that the box containing the terminal hasn't been opened.

  2. If you have access to the Adyen Customer Area, log in and under In-person payments > Orders and returns find the order for your terminal. Then:

    • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
    • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

  3. Take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

  4. Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

If any of the above checks fails, contact our Support Team immediately.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: Ethernet LAN or Wi-Fi.

Connect to Ethernet LAN

  • Connect an Ethernet USB cable to one of the USB ports on the back of the terminal.

Connect to Wi-Fi

  1. On the terminal display, select Configure network.
  2. Select Wi-Fi.
  3. Turn on the Wi-Fi toggle switch.
  4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
  5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
  6. Select the check mark to confirm.
    The terminal sets the network as default automatically, and connects to it.
    You'll now see a Wi-Fi icon at the top of the display.

After the terminal is boarded

If you need to change Wi-Fi usage after the terminal is boarded:

  1. Select Settings > Network.
  2. Enter your passcode.
  3. Select Wi-Fi. You can now:
    • Turn Wi-Fi on or off using the Wi-Fi toggle switch.
    • Change IP settings.
    • Add another network as described above.

Cellular failover

Your SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.
When in doubt, contact our Support Team.

Teste a conexão com nossa plataforma

Os pagamentos feitos com o terminal são processados na plataforma de pagamentos da Adyen. Para testar a conexão com nossa plataforma:

  1. Vá para o Menu Admin.
  2. Selecione Network > Diagnostics > PSP connection.
  3. Verifique se todos os itens têm uma marca de verificação verde :white_check_mark: e se o resultado geral é Success.
    Não se preocupe se o Receiving data tiver uma cruz vermelha -x- e o resultado for No Error; o terminal foi conectado com sucesso à nossa plataforma.

Teste a conexão da caixa registradora

Para testar a conexão com sua caixa registradora:

  1. Vá para o Menu Admin.
  2. Selecione Network > Diagnostics > Terminal API.
  3. Verifique se todos os itens têm uma marca de verificação verde :white_check_mark: e se o resultado geral é Success.
  4. Selecione o botão Back para voltar ao Diagnostics, e selecione Endpoints.
    O terminal executa testes em quatro URLs e mostra uma tela final.
  5. Verifique se todos os quatro URLs na tela final têm uma marca de verificação verde :white_check_mark:.

Ligar/desligar

Se você ligar o terminal de pagamento pela primeira vez ou depois de desligado por um longo período, este poderá fazer uma chamada de manutenção para sincronizar a configuração e atualizar o software. Isso pode levar de 10 a 20 minutos.

Ligando o terminal:

Durante a inicialização, o visor liga e desliga algumas vezes.

  • Conecte o terminal a uma fonte de alimentação.
    ou
  • Pressione e segure o botão liga/desliga até a tela ligar.

Desligando o terminal:

  • Vá para o Menu Admin e selecione Reboot.
    ou
  • Pressione e segure o botão de ligar/desligar até (entre 5 - 20 segundos) o visor desligar.

Payment terminal menus

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Menu/Button Description Passcode

Settings
  • Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.
  • Network: enable and configure network connections.
  • Software: view and update the software version.
  • Configuration: view, update, or remove the configuration version.
  • Diagnostics: run network connection tests or send us a diagnostic report.
  • Power: restart or power off the terminal.
  • No passcode required:
    • Device info
    • Diagnostics
  • Admin & Settings passcode:
    • Configuration
    • Network
    • Software
    • Power

Transactions
  • Totals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.
  • History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction.
  • Normal payment: start a normal payment when used as a standalone terminal.
  • The special payments menu when used as a standalone terminal: Refund, Manual key entry, MOTO payment, MOTO refund, Bypass PIN, Bypass AID prio, Cashback.
  • Transactions passcode required:
    • History
    • Totals
    • Normal payment
    • Special payments menu
  • Refunds passcode required:
    • Refund
    • MOTO refund

Payment
  • No passcode required.

Menu Info

O menu Info mostra:

  • Um QR code contendo detalhes que podemos usar para solucionar problemas.
  • Alguns detalhes do terminal, como o endereço IP e o ID exclusivo do terminal.

Para abrir o menu Info:

  1. No visor, selecione o botão Menu.
  2. Selecione Info.

Customize themes

You can customize the screens that show during the payment flow on your SFO1 payment terminal. This includes the videos that play in the background of each part of the flow, your logo, or choosing between a dark or a light theme.

To customize the screens, in your Customer Area:

  1. Select a company account with SFO1 payment terminals.
  2. Go to In-person payments > Themes.
  3. For each of the tabs, select the Edit button:
    • On the General tab: upload an image for your Logo and select a dark or a light theme.
    • On the Home, Idle, After payment, and Shopper engagement tabs: upload videos or images that show during those steps of shopper interaction.
  4. Select Save.

The changes take effect when the terminal downloads the configuration during its maintenance call to our system. To apply the changes immediately, you can update the configuration manually.

Solução de problemas

Autoatendimento

Se houver algum problema com o seu terminal, tente primeiro diagnosticar e resolver o problema usando a nossa seção Solução de problemas para POS. Na maioria das vezes, essa será a solução mais rápida.

Solicitar assistência

Se você não conseguir resolver o problema usando a seção de solução de problemas, envie um e-mail para a Support Team.

Providencie as seguintes informações:

  • Conta do comerciante.
  • Referência PSP, se aplicável.
  • Número de série do terminal. Este número está impresso na parte traseira do terminal. Por exemplo: S / N: 123-456-789.

See also