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AMS1 user manual

Get started with the AMS1 payment terminal.











Supplied components

  • AMS1 payment terminal
  • USB cable and region-specific power plug for charging
  • SIM card

Get started

These are the steps to get your new AMS1 payment terminal up and running. Some steps include a link to more detailed instructions.

  1. Inspect the terminal.
  2. Turn on the terminal: Connect the terminal to a power supply, then press and hold the power button until the display turns on.
    Let the battery charge for at least four hours while you continue with the next steps.
  3. On the Welcome screen, select your language.
  4. Connect the terminal to your network.
  5. On the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.
    If the store screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

When you have completed these steps, you are ready to process payments!

Inspect the terminal

Como os terminais processam dados confidenciais do cartão, é importante garantir que o terminal que você recebeu seja o terminal Adyen correto e que não tenha sido adulterado. Se alguma das seguintes verificações falhar, entre em contato com nossa POS Support Team imediatamente.

  1. Verifique se a caixa que contém o terminal não foi aberta e se o selo de segurança está intacto.
    O selo de segurança é uma etiqueta vermelha com um código de barras e um número, colada na tampa da caixa.
  2. Se você tiver acesso à Customer Area da Adyen, faça o login e, em Point of sale, localize o pedido do seu terminal. Então:
    • Verifique se o terminal serial number (S/N) na caixa é igual ao da área do cliente.
    • Verifique se o security seal number na caixa é igual ao da área do cliente.
    • Usando as informações de track & trace na área do cliente, acompanhe o pedido com a transportadora para verificar se eles confirmam a entrega do terminal de pagamento.
  3. Quebre o selo de segurança, retire o terminal da caixa e verifique se o terminal serial number (S/N) no próprio terminal é o mesmo que o número de série na caixa.
  4. Inspecione o terminal quanto a adulteração. Verifique se faltam vedações ou parafusos, fios ou etiquetas adicionais, orifícios no dispositivo e qualquer coisa inserida ou conectada a qualquer parte do terminal, como o leitor de cartões ou as portas.

Connect to your network

Connect your terminal to the internet so that it can communicate with the plataforma de pagamentos da Adyen and your own back-end systems.

Connect to Wi-Fi

  1. After selecting your language on the Welcome screen, select the arrow button:
  2. On the Setup Wi-Fi screen, select the + sign.
  3. Turn on the WLAN toggle switch.
  4. Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
  5. Enter the Wi-Fi password.
  6. Select OK.
    The terminal sets the network as default automatically, and connects to it.
    You'll now see a Wi-Fi icon at the top of the display.

Updating the connection settings

If you need to change Wi-Fi usage later:

  1. Select Settings > Network.
  2. Enter your passcode.
  3. Select Wi-Fi. You can now:
    • Turn Wi-Fi on or off using the WLAN toggle switch.
    • Add another network as described above.

Cellular 3G/4G failover

Your AMS1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. For this you need to have a SIM card subscription with us for the terminal. When in doubt, contact our POS Support Team.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

  • Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply to charge the battery.

Turn off the terminal:

  • Press and hold the power button until a dialog box appears, then confirm you want to turn off the terminal.

Payment terminal menus

Menu/Button Description Access

Settings
  • Device info: view information about the payment terminal, like the serial number, software and configuration versions, and store details. Update the software version (requires passcode).
  • Network: enable and configure network connections. Enable airplane mode.
  • Config: view the installed configuration version. Update the configuration.
  • Display: adjust the screen brightness.
  • Diagnostics: run network connections tests or send us a diagnostic report.
  • Apps: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu.
  • Device info, Display, and Diagnostics: no passcode required.
  • Network, Config, Apps, and updating software: the passcode that in your Customer Area is set up under Passcodes > Admin menu

Transactions
  • History: view transactions stored on the terminal.
  • Totals: view a transaction totals report. Reset transaction totals.
  • New transaction: start various types of payments when used as a standalone terminal. Select the AID priority.
  • Standalone use: no passcode required.
  • Integrated setup: the passcode that in your Customer Area is set up under Passcodes > Transaction.

Payment
  • No passcode required.


You can get the passcodes from your Customer Area or from your company's admin user.

Device info

To view information about the terminal:

  • Select Settings > Device info.

The screen shows:

  • Model, serial number, and IP address of the terminal.
  • Software version that the terminal currently uses.
  • The configuration version.
  • Merchant account that the terminal belongs to.
  • The store that the terminal is boarded to, and the store address.
  • A button to show a QR code with device info.
    When you contact our POS Support Team, they may ask you to scan this QR code.

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.

To obtain the Totals report:

  1. Select Transactions > Totals.
  2. Enter the Transactions menu passcode.
  3. You can now:
    • View a Totals report for the period shown at the top of the report.
    • Start a new reporting period by selecting the reset button:

      The totals from the previous period are no longer shown.

Resetting automatically

To automatically reset the Totals every day at a specific hour, contact our POS Support Team.

Solução de problemas

Autoatendimento

Se houver algum problema com o seu terminal, tente primeiro diagnosticar e resolver o problema usando a nossa seção Solução de problemas para POS. Na maioria das vezes, essa será a solução mais rápida.

Solicitar assistência

Se você não conseguir resolver o problema usando a seção de solução de problemas, envie um e-mail para a POS Support Team.
Providencie as seguintes informações:

  • Conta do comerciante.
  • Referência PSP, se aplicável.
  • Número de série do terminal. Este número está impresso na parte traseira do terminal. Por exemplo: S / N: 123-456-789.