NYC1 card reader with NYC1 dock user guide

When you start a payment from an Android or iOS POS app on your mobile device, you can use the Adyen NYC1 card reader to accept the payment. On the card reader, the customer can tap, insert, or swipe their card, or use a digital wallet like Apple Pay.

The mobile device and the card reader communicate with each other through USB or Bluetooth.

To indicate the progress of the payment and other events, the card reader has indicator LEDs, an illuminating contactless logo, and a buzzer. Transaction screens appear on the mobile device that is connected to the card reader.

The NYC1 dock provides a way to charge the card reader and to establish a USB connection between your mobile device and the card reader.

Supplied components

• Card reader package:

  • The NYC1 card reader.
  • A USB-C cable.
  • An adhesive metal plate for the card reader magnet.
    To attach the card reader to the back of a phone, stick the metal plate to the back of the phone, and place the card reader on the plate.

• Dock package:

  • The NYC1 dock.
  • A USB-C cable.
  • A snap plate to optionally mount the dock to a flat surface.

• Power adapter:
  A region-specific 12V/1.5A Power Delivery (PD) power adapter for the NYC1 dock.

Get started

1. Inspect the card reader.
2. To connect the card reader to a power source so that it can charge, place the card reader in the dock and connect the dock to a power source with the supplied 12V/1.5A PD power adapter.
   Let the battery charge for at least an hour and a half while you continue with the next steps.
3. Connect the card reader to a phone or other mobile device, using a USB connection or Bluetooth pairing.

When you have completed these steps, you are ready to make transactions and install mandatory updates.

Inspect the card reader

Como os terminais processam dados confidenciais do cartão, é importante garantir que o terminal que você recebeu seja o terminal Adyen correto e que não tenha sido adulterado. Se alguma das seguintes verificações falhar, entre em contato com nossa Support Team imediatamente.

1. Verifique se a caixa que contém o terminal não foi aberta e se o selo de segurança está intacto.
   O selo de segurança é uma etiqueta vermelha com um código de barras e um número, colada na tampa da caixa.

2. Se você tiver acesso à Customer Area da Adyen, faça o login e, em Point of sale, localize o pedido do seu terminal. Então:

   • Verifique se o terminal serial number (S/N) na caixa é igual ao da área do cliente.
   • Verifique se o security seal number na caixa é igual ao da área do cliente.

   • Usando as informações de track & trace na área do cliente, acompanhe o pedido com a transportadora para verificar se eles confirmam a entrega do terminal de pagamento.

3. Quebre o selo de segurança, retire o terminal da caixa e verifique se o terminal serial number (S/N) no próprio terminal é o mesmo que o número de série na caixa.

4. Inspecione o terminal quanto a adulteração. Verifique se faltam vedações ou parafusos, fios ou etiquetas adicionais, orifícios no dispositivo e qualquer coisa inserida ou conectada a qualquer parte do terminal, como o leitor de cartões ou as portas.

Connect the card reader

To process transactions, the card reader can use a USB connection to communicate with a POS app that is installed on your mobile device. In this setup, your mobile device is connected to the NYC1 dock with a USB-C cable.

It is also possible to place the card reader in the dock but connect the card reader to your mobile device through Bluetooth. In this setup, your mobile device does not need a cable connection to the dock, and the card reader remains charged through the dock.

A third option is to connect your mobile device directly to the card reader using the USB-C cable. However, that is only possible on Android mobile devices that support USB host mode.

To connect your mobile device to the card reader, select the tab that applies to the desired connection type.

Make a payment

When the mobile device and the card reader have a USB or Bluetooth connection, you are ready to accept payments.

When connected through USB, the card reader is always ready for use.

When connected through Bluetooth, the devices disconnect after five minutes of inactivity, but they remain paired. To save battery power, the card reader goes into sleep mode. When you start a payment, the mobile device automatically re-connects to the card reader it was most recently paired with. The card reader is activated automatically, but this takes a bit longer than usual because the reader has to "wake up" first. You can also activate the reader by pressing the power button on the side of the reader two times.

To accept a payment:

1. On the mobile device, start the transaction from your POS app.
   Screens related to the transaction appear on the mobile device.

2. Present the card reader to the customer to complete the transaction.
   The customer can tap, insert, or swipe their card, or use a digital wallet like Apple Pay.
   If your reader supports PIN transactions, the customer can enter their PIN on your mobile device.

3. When the transaction is completed, send the receipt to the customer, or print the receipt on an external printer.

Understand PIN transactions

If shoppers need to enter their PIN for a payment, a PIN entry pad appears on your mobile device. For security and compliance reasons, the PIN entry pad is not always centered on the screen. Instead, it appears in a random position as shown in the following examples.

Bottom-left	Center

PIN transaction with a card reader

Not all NYC1 card readers support PIN. You can check that on your mobile device:

• If the card reader supports PIN, the card reader details show the name NYC1, but no model.
• If the card reader does not support PIN, the card reader details show the name NYC1 and the model NYC1-SCR.

Your POS app will show a screen similar to the following examples for Android and iOS.

Manage battery power

When the dock is connected to a power source and the card reader is placed in the dock, the reader is powered by the dock.

When not placed in the dock, the card reader runs on a rechargeable, non-replaceable battery. In this situation, you can charge the battery using the USB-C cable and a 5V DC, 1A charger.

In case of a Bluetooth connection, the reader never completely turns off because Bluetooth is on continuously. Therefore, it is important to keep an eye on the charge level.

Check the charge level

To view the battery charge level on the card reader itself:

• Press the power button on the side of the card reader, and check the LEDs.
  Each green LED represents 25% of the battery capacity. For example, if two of the four LEDs are on and green, the card reader has 50% charge left.

To use your mobile device to view the battery charge level of a card reader:

1. On the mobile device, go to the list of card readers.
   For example, your POS app may show the list under Settings > Card readers, or under Devices.
2. From the list, select the card reader to see its details, including the battery charge level.

Charging the card reader outside of the dock

When the card reader is not placed in the dock, you can charge the battery using a 5V DC, 1A charger and the USB-C charging cable supplied by Adyen. This cable is compliant with the USB industry and UL standards.

To prevent damage to the USB-C charging cable and the USB-C socket on the card reader, follow these guidelines:

• Insert and remove the USB-C charging cable by holding the end that connects to the card reader or the power plug.
• Do not insert or remove the USB-C charging cable in an upward, downward, left, or right direction.
• Do not bend or fold the USB-C charging cable.
• Do not use excessive force to insert or remove the USB-C charging cable.
• Always inspect the USB-C charging cable and the USB-C socket on the card reader for foreign objects.

Install mandatory updates

From time to time, new software is released for the NYC1 card reader, the Bluetooth functionality, and the NYC1 dock.

Updates can take several minutes. During this time you cannot use your mobile device because the POS app must remain open. The following table shows estimated update times depending on how the devices are connected. Bluetooth updates are only available when the devices are connected through Bluetooth.

When you need to perform an update, this is indicated in the UI on your mobile device:

• The list of card readers shows an indicator (for example, a red dot) next to the reader.
• When using the dock: the list of devices shows an indicator next to the dock and/or the card reader.
• The Device info screen shows Update available with a button to start the update.

The next images show example screens. Your POS app may show different screens.

To update the firmware:

1. Pick a moment when you do not need to use the mobile device for a while.
2. On the mobile device, go to the list of card readers or devices.
3. If a card reader or dock is marked with a red dot (or a similar indicator), select the reader or the dock.

4. On the screen with information about the selected device, select Update (or a similar button, depending on your POS app).

   Keep the POS app open and do not switch to another app until the update has finished.

The update will be downloaded and installed. Then the card reader reboots and connects again.

Bluetooth update failed

It is possible that a firmware update failed because it required a Bluetooth connection and the card reader did not have an active Bluetooth connection. When this happens, you need to reset the reader before you can try updating again. A screen appears with instructions on how to reset the reader.

The next image shows an example of those instructions on iOS. Your POS app may show a different screen.

Understand the LEDs on the card reader

Connecting the card reader

LEDs	Description
LEDs turn on and off sequentially.	Power on.
All LEDs turn on and off simultaneously until pairing is complete.	Reader is in pairing mode.
All LEDs remain on for four seconds.	Pairing was successful.
	Pairing failed.

Taking a payment

LEDs	Description
	Ready to take a payment.
	Reading a card.
	Transaction is approved.
	Transaction failed.

Battery

LEDs	Description
LEDs turn on and off sequentially.	Battery is charging. When the reader is fully charged, the LEDs turn off.
	Press the power button on the side of the card reader for battery charge information. Each LED represents 25% charge. If all four LEDs are green, the battery is fully charged.

Other events

LEDs	Description
	Reader is tampered. Stop using the card reader and contact Adyen immediately.

Troubleshooting

When there is an issue with the card reader, check the following general causes and solutions.

Reader does not pair

If pairing still doesn't work, reset the reader by pressing the power button for 10 seconds until the reader beeps. Then try pairing again.

Reader does not take payments

Reader is inactive

The reader times out after ten minutes of inactivity, to preserve battery charge. The reader 'wakes up' again when you start a new transaction or press the power button.

Reader is tampered

If the first and last LED turn white, the reader is tampered. Stop using the card reader and contact Adyen immediately.

See also