You can access your terminals remotely from your Customer Area. The remote session creates a duplicate of the terminal's screen in your Customer Area and lets you interact with the menus and the Android apps on the terminal. You can then troubleshoot issues or configure the terminal settings.
A member of your staff must be available to start the remote session on the terminal.
Requirements
Before you begin, take into account the following requirements, limitations, and preparations.
| Requirement | Description |
|---|---|
| Integration type | Terminal API or standalone. |
| Customer Area roles | For starting a remote session, make sure that you have the following role(s):
|
| Hardware | Verifone Engage terminals, including M450 and P360, on software version 1.115 or later. All other terminal models must be on software version 1.105.2 or later. |
| Limitations | You need a terminal operator to start a remote session on the terminal. |
| Setup steps | Before you begin:
|
Start a remote session
To start a remote session:
- Log in to your Customer Area.
- Under In-person payments, go to Terminals and select your terminal.
- Select More options > Start remote session.
A one-time passcode shows in your Customer Area. - Instruct the terminal operator to select Start session and enter the one-time passcode.
A duplicate of the terminal screen shows in your Customer Area. You can interact with the terminal menus remotely. - When you are done, select End session.
Be aware that the session can be ended both from your Customer Area and from the terminal. If you want to start a new session, you need to authenticate again with a one-time password.