Use the menus on the terminal

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Android terminal menus

Menu/Button	Description	Passcode
Settings	Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal. Network: enable and configure network connections. Enable airplane mode. Configuration: view, update, or remove the configuration version. Reassign the payment terminal (only when boarding with a one-time password is enabled). Display: adjust the screen brightness. Diagnostics: run network connection tests or send us a diagnostic report. Apps: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu.	No passcode required: Device info Diagnostics Display Admin & Settings passcode: Apps Configuration Network Device info> Software version
Transactions	History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction. Totals: view and print a transaction totals report. Reset transaction totals. View the last known totals report. New transaction: Refund, MOTO payment, MOTO refund, Manual key entry as a standalone terminal. Select the AID priority.	Transactions passcode required: History Totals New transaction Refunds passcode required: New transaction > Refund
Payment	Start a normal payment when used as a standalone terminal.	No passcode required.

App Maintenance

From the menu of your payment terminal, you can manage the performance of your Android apps. You can, for example, force quit an unresponsive app, or clear the cache and storage of an app.

1. Go to Settings > Apps.
2. Select an app from the list.
3. Select on of the following actions:
   • Force quit to stop the app's processes and shut down the app.
   • Clear storage to delete all data associated with the app, and reset the app to its initial settings.
   • Clear cache to free up the storage by deleting temporary files.

Non-Android terminal menus

From software version 1.90, all Android and non-Android payment terminals use the same menu structure. If your terminals are on an earlier version, they might be still using the old non-Android terminal menus.

Menu/Button	Description	Passcode
Settings	Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal. Network: enable and configure network connections. Software: view and update the software version. Configuration: view, update, or remove the configuration version. Diagnostics: run network connection tests or send us a diagnostic report. Power: restart or power off the terminal.	No passcode required: Device info Diagnostics Admin & Settings passcode: Configuration Network Software Power
Transactions	Totals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report. History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction. Normal payment: start a normal payment when used as a standalone terminal. The special payments menu when used as a standalone terminal: Refund, Manual key entry, MOTO payment, MOTO refund, Bypass PIN, Bypass AID prio, Cashback.	Transactions passcode required: Normal payment Special payments menu Refunds passcode required: Refund MOTO refund
Payment	Start a normal payment when used as a standalone terminal.	No passcode required.

Old non-Android terminal menus

Terminals that are on an earlier software version than 1.85 use the following menu structure.

Admin menu

The Admin menu contains several menus with restricted access.

1. Go to the Admin menu:

   • On terminals with a keypad, select 9 and then the Confirm key .
   • On terminals without keypad, select the Menu button and then Admin.

2. Under Admin menu, enter the Admin & Settings passcode that is set in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Admin & Settings.

3. Select Confirm.

   Option	Description
   Network	Configure network settings. Run diagnostic connection tests.
   Software	Update the software version of the terminal.
   Configuration	Update, view, or remove the configuration. You can view the configuration version, the installed software release, and hardware details such as the unique terminal ID.
   Totals	View, print, and reset transaction totals.
   Transactions	View transactions stored on the terminal. View and print the shopper or merchant receipts for a transaction.
   Power off	Turn off the terminal. On terminals without a battery, this is a Reboot button.

Standalone Payment menu

On standalone non-Android terminals, the special payments menu lets you do special transactions like manual key entry or unreferenced refunds.

1. Select 8 and then the Confirm key .

2. Under Payment menu, enter the Transactions passcode that is set in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Transactions.

3. Select the Confirm key.

When you select Refund or MOTO refund, it is possible that the terminal asks for a password again. If this happens:

• Enter the Refunds passcode that is set in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Refunds.

Enable new menus on older versions

If your terminals are using a software version between 1.85 and 1.90, you can enable the latest menu structure in your Customer Area. The buttons for the Settings and the Transactions menus as well as the on-screen notifications are hidden by default. This is because the self-service terminals do not use them.

To enable the new menus on your non-Android terminals:

1. Log in to your Customer Area.
2. Go to the account level for which you want to enable the new menus.
   • For a company or merchant account, select the account and go to In-person payments > Terminal settings.
   • For a store, go to In-person payments > Stores and select the store.
   • For a terminal, go to In-person payments > Terminals and select the terminal.
3. Select Customization.
4. Under Home screen > Upgraded terminal interface, select Enabled.
5. To enable on-screen button and notifications:
   1. Under Settings menu button, select Show for the Settings menu on the terminal home screen.
   2. Under Transaction menu button, select Show for the Transaction menu on the terminal home screen.
   3. Under Notifications, select Show for the on-screen notifications about important events, like software updates or Bluetooth base station pairing.
6. Select Save and update the configuration on your terminal.

Manage passcodes

You can manage passcodes in your Customer Area or with an API call. For both options, you can manage passcodes at the company, merchant, store, or terminal level.

Airplane mode

For the airline industry the payment terminal has an airplane mode. When preparing for take-off, turning on airplane mode is the quickest way to turn off all cellular and other network connections on the terminal.

When you turn airplane mode off again, the previous connections are restored.

Enable airplane mode

To be able to use airplane mode, contact our Support Team and ask them to enable this feature. The Network menu on the terminal will then include an Airplane mode option.

Use airplane mode

To turn on airplane mode:

1. On the terminal, select Settings > Network.
2. Enter the passcode.
3. In the Network menu, turn on the Airplane mode toggle.
   All connections (Wi-Fi, Bluetooth, and Cellular) are now Off.

To turn off airplane mode:

1. On the terminal, select Settings > Network.
2. Enter the passcode.
3. In the Network menu, turn off the Airplane mode toggle.
   All previous connections (Wi-Fi, Bluetooth, and Cellular) are now restored.

See also