If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this will be the quickest solution.
Ask for assistance
If you can't resolve the issue using the Troubleshooting documentation, send an email to our Support Team.
Provide the following information:
- Merchant account.
- PSP reference of the transaction, if applicable.
- Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).