- AMS1 payment terminal
- USB cable and region-specific power plug for charging
- SIM card
These are the steps to get your new AMS1 payment terminal up and running. Some steps include a link to more detailed instructions.
- Inspect the terminal.
- Turn on the terminal: Connect the terminal to a power supply, then press and hold the power button until the display turns on.
Let the battery charge for at least four hours while you continue with the next steps.
- On the Welcome screen, select your language.
- Connect the terminal to your network.
- On the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.
If the store screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.
When you have completed these steps, you are ready to process payments!
Inspect the terminal
Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.
Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
The security seal is a red label with a bar code and a number, stuck across the lid of the box.
If you have access to the Adyen Customer Area, log in and under Point of sale > Orders and returns find the order for your terminal. Then:
- Verify that the serial number (S/N) on the box is the same as in the Customer Area.
- Verify that the security seal number on the box is the same as in the Customer Area.
- Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.
- Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.
- Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.
Connect to your network
Connect your terminal to the internet so that it can communicate with the Adyen payments platform and your own back-end systems.
Connect to Wi-Fi
- After selecting your language on the Welcome screen, select the arrow button:
- On the Setup Wi-Fi screen, select the + sign.
- Turn on the WLAN toggle switch.
- Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
- Enter the Wi-Fi password.
- Select OK.
The terminal sets the network as default automatically, and connects to it.
You'll now see a Wi-Fi icon at the top of the display.
Updating the connection settings
If you need to change Wi-Fi usage later:
- Select Settings > Network.
- Enter your passcode.
- Select Wi-Fi. You can now:
- Turn Wi-Fi on or off using the WLAN toggle switch.
- Add another network as described above.
Cellular 3G/4G failover
Your AMS1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. For this you need to have a SIM card subscription with us for the terminal. When in doubt, contact our POS Support Team.
If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.
When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.
Turn on the terminal:
- Press and hold the power button until the display turns on.
If necessary, connect the terminal to a power supply to charge the battery.
Turn off the terminal:
- Press and hold the power button until a dialog box appears, then confirm you want to turn off the terminal.
Payment terminal menus
You can get the passcodes from your Customer Area or from your company's admin user.
To view information about the terminal:
- Select Settings > Device info.
The screen shows:
- Model, serial number, and IP address of the terminal.
- Software version that the terminal currently uses.
- The configuration version.
- Merchant account that the terminal belongs to.
- The store that the terminal is boarded to, and the store address.
- A button to show a QR code with device info.
When you contact our POS Support Team, they may ask you to scan this QR code.
View and reset totals
The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.
To obtain the Totals report:
- Select Transactions > Totals.
- Enter the Transactions menu passcode.
- You can now:
- View a Totals report for the period shown at the top of the report.
- Start a new reporting period by selecting the reset button:
The totals from the previous period are no longer shown.
To automatically reset the Totals every day at a specific hour, contact our POS Support Team.
If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.
Ask for assistance
If you can't resolve the issue using the Troubleshooting documentation, send an email to our POS Support Team.
Provide the following information:
- Merchant account.
- PSP reference of the transaction, if applicable.
- Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).