AMS1 user manual

Get started

These are the steps to get your new AMS1 payment terminal up and running. Some steps include a link to more detailed instructions.

1. Inspect the terminal.

2. Turn on the terminal: connect the terminal to a power supply, then press and hold the power button until the display turns on.
   Let the battery charge for at least four hours while you continue with the next steps.

3. On the Welcome screen, select your language.

4. Connect the terminal to your network.

5. On the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.

   If the store screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

When you have completed these steps, you are ready to process payments!

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
   The security seal is a red label with a bar code and a number, stuck across the lid of the box.

2. If you have access to the Adyen Customer Area, log in and under In-person payments > Orders and returns find the order for your terminal. Then:

   • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
   • Verify that the security seal number on the box is the same as in the Customer Area.

   • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

3. Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

4. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform and your own back-end systems.

Connect to Wi-Fi

1. After selecting your language on the Welcome screen, select the arrow button:
   
2. On the Setup Wi-Fi screen, select the + sign.
3. Turn on the WLAN toggle switch.
4. Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
5. Enter the Wi-Fi password.
6. Select OK.
   The terminal sets the network as default automatically, and connects to it.
   You'll now see a Wi-Fi icon at the top of the display.

Updating the connection settings

If you need to change Wi-Fi usage later:

1. Select Settings > Network.
2. Enter your passcode.
3. Select Wi-Fi. You can now:
   • Turn Wi-Fi on or off using the WLAN toggle switch.
   • Add another network as described above.

Cellular 3G/4G failover

Your AMS1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.
However, terminals boarded before 2022 might not have the SIM card activated if you did not set up the card subscription with us at the time.
When in doubt, contact our Support Team.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

• Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply to charge the battery.
  

Turn off the terminal:

• Press and hold the power button until a dialog box appears, then confirm you want to turn off the terminal.

Maintain battery performance

Storing payment terminals for longer periods of time can reduce the capacity of the battery or damage it permanently.

To prevent battery degradation:

1. Check the storage conditions:

   • Store the terminals in a cool, dry place.
   • Keep the terminals away from direct sunlight or heat sources.
   • Avoid overcharging - do not store terminals with battery levels over 70 percent.
   • Avoid discharging - do not store terminals with battery levels below 40 percent.

2. Inspect the batteries regularly:

   • Every six months, check for battery leakage or swelling.
   • Recharge batteries to the optimal level.

In case of battery failure, you can return or replace the terminal. For certain models, you can order spare batteries.

For more information, refer to Manage battery power.

Use the USB-C charging cable

The AMS1 payment terminal is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards.

To prevent damage to the USB-C charging cable and the USB-C socket on the payment terminal, follow these guidelines:

• Insert and remove the USB-C charging cable by holding the end that connects to the terminal or the power plug.
• Do not insert or remove the USB-C charging cable in an upward, downward, left, or right direction.
• Do not bend or fold the USB-C charging cable.
• Do not use excessive force to insert or remove the USB-C charging cable.
• Always inspect the USB-C charging cable and the USB-C socket on the payment terminal for foreign objects.
• If the terminal operates in areas of high humidity, dust, or food residue, consider getting a charging station.

Payment terminal menus

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Menu/Button	Description	Passcode
Settings	Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan to connect to the terminal. Network: enable and configure network connections. Enable airplane mode. Configuration: view, update, or remove the configuration version. Display: adjust the screen brightness. Diagnostics: run network connection tests or send us a diagnostic report. Apps: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu.	No passcode required: Device info Diagnostics Display Admin & Settings passcode: Apps Configuration Network Device info> Software version
Transactions	History: view transactions stored on the terminal. Totals: view a transaction totals report. Reset transaction totals. New transaction: Refund, MOTO payment, MOTO refund, Manual key entry as a standalone terminal. Select the AID priority.	Transactions passcode required: History Totals New transaction Refunds passcode required: New transaction > Refund

You can get the passcodes from your Customer Area or from your company's admin user.

Device info

To view information about the terminal:

• Select Settings > Device info.

The screen shows:

• Model, serial number, and IP address of the terminal.
• Software version that the terminal currently uses.
• The configuration version.
• Merchant account that the terminal belongs to.
• The store that the terminal is boarded to, and the store address.
• A button to show a QR code with device info.
  When you contact our Support Team, they may ask you to scan this QR code.

View and reset totals

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.

To obtain the Totals report:

1. Select Transactions > Totals.
2. Enter the Transactions menu passcode.
3. You can now:
   • View a Totals report for the period shown at the top of the report.
   • Start a new reporting period by selecting the reset button:
     
   • Access the report from the previous reporting period.

Resetting automatically

To automatically reset the Totals every day at a specific hour, contact our Support Team.

Airplane mode

For the airline industry the payment terminal has an airplane mode. When preparing for take-off, turning on airplane mode is the quickest way to turn off all cellular and other network connections on the terminal.

When you turn airplane mode off again, the previous connections are restored.

Enable airplane mode

To be able to use airplane mode, contact our Support Team and ask them to enable this feature. The Network menu on the terminal will then include an Airplane mode option.

Use airplane mode

To turn on airplane mode:

1. On the terminal, select Settings > Network.
2. Enter the passcode.
3. In the Network menu, turn on the Airplane mode toggle.
   All connections (Wi-Fi, Bluetooth, and Cellular) are now Off.

To turn off airplane mode:

1. On the terminal, select Settings > Network.
2. Enter the passcode.
3. In the Network menu, turn off the Airplane mode toggle.
   All previous connections (Wi-Fi, Bluetooth, and Cellular) are now restored.

Kiosk mode

The kiosk mode is intended for payment terminals in unattended environments, such as next to a vending machine, token dispenser, or parking payment systems. It allows the use of the payment terminals without the risk of customers powering off the terminal or entering the settings of special payment menus.

To configure the kiosk mode, contact our Support Team. Ask them to enable one or all of the following features:

• Set a different default app. Customers can only interact with an Android app that you uploaded on the payment terminal.
• Hide the navigation buttons. Customers cannot use the Android buttons at the bottom of the screen to change or minimize the default app.
• Hide the menu buttons. The Settings and Transactions menu buttons do not show on the home screen.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.

Start remote session

If your terminal is on software version 1.105.2 or later, you can access it remotely from your Customer Area. The remote session creates a duplicate of the terminal's screen in your Customer Area and lets you interact with the menus and the Android apps on the terminal.

To authenticate the session, you need to be in contact with a member of your staff and provide them with a one-time passcode to enter into the terminal. You can then troubleshoot issues or configure the terminal settings. This also means that unattended terminal models such as S1U2 can only be accessed remotely in this way, if you have a member of your staff present to assist.

To use the remote session feature, you need to have the WebSockets enabled. You can enable this in your Customer Area under Terminal settings > Integrations > Terminal API > Enable WebSockets.

1. Log into your Customer Area.
2. Go to Terminals and select your terminal.
3. Select More options > Start remote session.
   A one-time passcode shows in your Customer Area.
4. Instruct the terminal operator to select Start session and enter your one-time passcode.
   A duplicate of the terminal screen shows in your Customer Area. You can interact with the terminal menus remotely.
5. When you are done, select End session.

Be aware that you can end the session both from your Customer Area and from the terminal. When the session ends, you need to start a new one and authenticate with a one-time passcode again.

Ask for assistance

If you cannot resolve the issue using the Troubleshooting documentation, contact to our Support Team.

Provide the following information:

• Merchant account.
• PSP reference of the transaction, if applicable.
• Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).